2020 Hyundai Elantra

The contact owns a 2020 Hyundai Elantra. The contact stated while driving approximately 30 MPH at night, the high beam headlight became inoperable. The contact stated that the high beam on the sign was illuminated on the instrument panel. The contact had taken the vehicle to a dealer who diagnosed that the high beam headlights had failed due to a shutter in the headlight housing that opened and closed while needed. The contact was informed that the headlamp housing needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Technical Service Bulletin: 20-BE-004H Headlamp Replacement (Exterior Lighting). The failure mileage was approximately 57,000.

Every time I go up a hill the slippery road light comes up. It’s hard to drive straight. I have to drive under the speed limit going up hills. Sometimes it won’t even let me park. I hear rattling when I drive over a certain speed limit. When I brake I feel the brake pad pushing back. And now my wheels are making noise when I turn them.

On [XXX] at about 1:40 p.m. I was driving to work, and got distracted and had a front-end collision with a tree that was about 1-3 feet next to the side of the road. Extensive damage to the vehicle, and personal injuries occurred (mild concussion, stress fracture of left forearm, bruising/abrasion on ride side torso, sprained left thumb, and abrasions on head). Both the driver and passenger airbags did not deploy which contributed to me almost flying through the windshield. The emergency responders and tow truck operator were very surprised I wasn't in critical condition or dead and noted that the airbags failing was a serious issue and I was lucky. This was reported to the manufacturer and geico insurance on December 20th, and I am currently awaiting to hear back from both to get the inspections scheduled. The vehicle is currently located at OC's Auto at 598 Armistead Blvd, Holt FL 32564. I have already signed papers giving permission for inspections by the insurance company if they request it, but currently inspections haven't been done yet to determine damage estimates or to investigate the airbags. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The high beam shutter that switches from high to low is not working. The car has 68,000 and I don't think this is something that should not work at that low mileage considering it is not in use all the time. I just dont see how it stops working all of a sudden when most of the time drivers do not use their high beams everyday. I just got inspected because its required in our state and both mechanics confirmed this problem. We bought a new bulb and that is when we found out the problem.