2020 Hyundai Elantra

WINDSHIELDS SAFETY DEFECT ' HYUNDAI ELANTRA 2020 GREETINGS, I AM WRITING TO INFORM YOU OF MY PURCHASE OF A DEFECTIVE BRAND-NEW HYUNDAI ELANTRA LESS THAN THREE WEEKS AGO ON JANUARY 06, 2020, FROM BOB BAKER HYUNDAI IN CARLSBAD, CALIFORNIA. WHILE TEST DRIVING THE CAR, I NOTICED A HAZINESS TO THE WINDSHIELD WHEN DRIVING DIRECTLY INTO THE SUN. I WAS TOLD BY A HYUNDAI SALESMAN, [XXX] THAT THIS HAZINESS MIGHT BE DIRT AND THAT THE DEALERSHIP WOULD WASH THE CAR BEFORE I TOOK IT HOME THUS TAKING CARE OF THE PROBLEM. LATER, AFTER A CAREFUL EXAMINATION, I OBSERVED THAT THE WINDSHIELD HAD A SPECKLE DEFECT CAUSING MASSIVE SCATTERING AND HAZINESS OF MY FIELD OF VISION WHEN DRIVING DIRECTLY INTO THE SUN, A FREQUENT DRIVING CONDITION HERE IN SOUTHERN CALIFORNIA. I ALSO OBSERVED THAT THIS DEFECT EXISTS IN ALL SIX CAR WINDOWS (FRONT WINDSHIELD, FOUR SIDE WINDOWS AND BACK WINDSHIELD). THIS DEFECT IS PARTICULARLY NOTICEABLE SINCE I COMMUTE EARLY MORNINGS AND EVENINGS, TIMES WHEN THE SUN IS LOW AND DIRECTLY IN MY FIELD OF VISION. I WANT TO EMPHASIZE THAT THIS MANUFACTURING DEFECT IMPAIRS THE DRIVABILITY OF THE CAR AND IS A CONSIDERABLE RISK TO MY PERSONAL SAFETY. IT IS HARD FOR ME TO DETERMINE IF THIS DEFECT MIGHT NOT ALSO BE CAUSING A MECHANICAL DEGRADATION OF THE WINDSHIELD'S STRENGTH. ON JANUARY 24, 2020, I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND MET WITH [XXX], THE SALES MANAGER. DURING THIS MEETING THE HYUNDAI REPRESENTATIVE EASILY DETECTED AND CONFIRMED THE WINDOWS' DEFECT. THIS REPRESENTATIVE ALSO TOLD ME THAT THE DEALERSHIP WAS AWARE OF THIS DEFECT AND THAT OTHER CUSTOMERS HAD REPORTED THIS ISSUE I ALSO LEARNED THAT I AM NOT THE ONLY CUSTOMER THAT HAS HAD THIS COMPLAINT AND THAT THE VEHICLE WAS KNOWINGLY SOLD TO ME IN THIS CONDITION. I'M ATTACHING FIVE (5) IMAGES THAT DEMONSTRATE THIS DEFECT. BEST REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR