2020 Hyundai Elantra

The vehicle entered limp mode. The Hyundai dealer diagnosed a camshaft problem, said the repair would be covered, ordered the part, and began the work. After the engine was opened, the dealer noted sludge/varnish and denied coverage, claiming lack of maintenance. This VIN is included in safety recall 21V301 for improperly heat-treated piston oil rings on the 2.0L Nu MPI engine. Hyundai told NHTSA that chipped rings can scuff the cylinder bore, cause accelerated oil consumption, knocking, oil-pressure warning, connecting-rod bearing seizure, stall, and in limited cases fire. The published remedy is inspection of the cylinder bore and piston skirt, engine replacement if damage is found, and PNSS software, at no charge. Hyundai National Consumer Affairs Case #XXX. I sent a written demand that they complete Campaign 203 and not convert an open safety recall into a customer-pay job. On XXX, case manager Mohammad issued a letter denying only “limited warranty” coverage for lack of Owner’s Manual maintenance. That letter does not state whether the Campaign 203 bore/skirt inspection was done, does not state whether PNSS was installed, and does not decide the incomplete recall. Oil and filter were changed on a regular schedule by the owner’s family using the specified oil. A signed affidavit was provided. Hyundai’s warranty does not require dealer-only oil changes. The symptom of the recalled oil-consumption defect (varnish/sludge) is being used to refuse the recall remedy. The vehicle remains unrepaired. I have not authorized customer-pay work or disposal of parts. What I want NHTSA to do Record this as an incomplete recall remedy. Require Hyundai Motor America to complete Campaign 203 on VIN [XXX]: perform the official bore and piston-skirt inspection, replace the engine if abnormalities exist, install PNSS, and cover related camshaft/engine damage found when the engine was opened, at no charge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2020 HYUNDAI [XXX], VIN: [XXX] Incident Description: On XXX I was pulling into a parking spot and had my foot firmly on the brake pedal. When I attempted to shift the vehicle into Park the engine suddenly revved up excessively. The vehicle then accelerated forward on its own and crashed into a building. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Hyundai Elantra. The contact stated that while driving 25 MPH, there was an abnormal rattling sound coming from the engine, with the check engine warning light illuminated. The contact pulled over to the side of the road. The vehicle was restarted but unexpectedly stalled. The vehicle was taken to an independent mechanic and was diagnosed with camshaft failure. The vehicle was towed to the dealer and was diagnosed with engine failure caused by a misfire. The contact was informed that the engine needed to be repaired. The vehicle was not repaired. The vehicle was taken to another independent mechanic and was diagnosed with camshaft failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 46,691.

Transmission TCM/IVT had a service campaign recall #963 for TCM relearn / IVT replacement for premature transmission failure. Hyundai USA and dealership Big Star Hyundai of Friendswood, TX have made claims of the repair being done. Service records indicate there was no replacement, relearn or anything transmission related done with the vehicle and Hyundai USA has claimed on their end that their records show it was completed, but refuse to show or display records of completion, and have not maintained outreach to the dealership regarding maintenance records for this specific issue. Transmission has popped a P0867 code at 65,000 miles, just outside of it's warranty, and reflects the same codes listed for an issue regarding the TCM/IVT service campaign 963. The safety risk is the transmission giving way on a highway or some other location where it could potentially lead to an accident or stranding, that could lead to serious injury or death. This puts other vehicles on the road and passengers at high risk for an accident or incident. The problem has been reproduced by my husband, and confirmed with ECM readers. Independent service in Atascocita TX confirmed the check engine light indeed coincided with the P0867 code and that it has to do with the very same recall they have claimed to have supported and completed, which is once again not listed under any service completed on the vehicle. We are attempting to have this component looked at by the dealership, but they refuse to acknowledge the service campaign 963 and allow an inspection of no-charge. My husband has already observed with a endoscope, and observed the transmission fluid, and replaced it, and there was no obvious signs of an issue. There were no previous issues to the vehicle, and no previous lights. After the light for the code came onto the dashboard, the transmission has now struggled to maintain steady fluid transitioning between gears, and has maintained a sluggish and resistance feeling.

My 2020 Hyundai Elantra SEL experienced a total transmission/IVT failure at 81,185 miles. I paid $4,804.14 out of pocket to have the vehicle repaired at a certified Hyundai dealership, Dick Smith Hyundai Genesis of Greenville, now known as Hyundai of Greenville. The transmission was replaced with a new replacement unit. The replacement transmission has now suffered a second total failure at 117,922 miles, meaning the vehicle has experienced two total transmission failures before reaching 120,000 miles. The repeated failure of the IVT system is extremely concerning, particularly because the first replacement was performed by an authorized Hyundai dealership and the replacement unit failed after approximately 36,700 miles. I am requesting that this repeated transmission failure be documented and investigated. I also believe Hyundai should review the vehicle’s transmission history and consider the possibility of a systemic defect or premature failure involving the IVT system. I have already contacted Hyundai Customer Care regarding a Prior Repair Goodwill Reimbursement request for the $4,804.14 I previously paid out of pocket. Hyundai Customer Care case #43147944 was denied based on the vehicle being outside the factory warranty, although Hyundai directed me to the dealership for possible goodwill consideration. I am requesting full retroactive reimbursement of the $4,804.14 I paid for the first transmission replacement. I can provide the original repair invoice, service records, diagnosis, and documentation of the subsequent transmission failure upon request.

"I was not notified of Campaign 974 and later experienced engine problems/failure. I am requesting review of whether the campaign was completed and whether the failure is related to the condition the campaign was intended to detect. My engine failed while pulling up to a house, stopping, then preparing to move again the car stalled, car stalled, car would not start for several times tried, then started was able to drive for about 10 miles then stalled again and would not start, car has been intermittently working, car has recent and regular oil changes on time with correct oil and still failed now there is metal in the oil per the mechanics there is knocking sort of like ticking sounds - the car left me stranded due to the engine intermittently working and not working to start the car - the car will attempt to start then turn right off immediately after starting the car and sometimes not turn over the car also had been jumping when in stopped positions as soon as attempt to give gas ever so slightly