2020 Hyundai Elantra

The contact owns a 2020 Hyundai Elantra. The contact stated while driving approximately 20 – 25 MPH uphill and going around a corner, the contact heard a snap and the traction control immediately activated. The contact then lost control of the vehicle. There was no warning light illuminated. The contact was unsure if the she had encountered a patch of ice on the roadway. The contact stated that she turned the steering wheel to the left to avoid hitting a sign pole with the driver’s side of the vehicle; however, the passenger’s side front bumper and wheel well area crashed into a telephone pole. She then heard a snap in her left arm right before she lost consciousness. The contact stated that the air bags had not deploy and she was thankful that they had not deployed. The contact stated that she was not immediately aware that she had fractured the bone in her left arm. The contact regained consciousness and drove the vehicle to her residence. The contact received no medical assistance at the crash scene but sought medical attention from the hospital the following day. A police report was not filed. The vehicle was then taken to an auto body shop to be inspected. The contact was informed that the lower control arm ball joint was damaged and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.

Hello, I have a 2020 Hyundai Elantra  [XXX] Vin.  The car has a major problem with the steering and suspension at speeds over 45 mph.  I am talking with [XXX] at this time after dialing [XXX] at Hyundai cust care (case #[XXX]).  She told me she is on the West Side location.  I asked where is that and she stated she is unable to let me know where.  The car does not hold the road and the suspension and steering is not working well at speeds of 45mph or faster.  This is a very dangerous situation and this year and model of Hyundai should be examined before someone loses control because of a defect made at Hyundai.  [XXX] stated she does not have a recall for this problem and I am at a complete loss for what to do.  She stated an appointment is not easily made until Dec 31st because of staffing issues.  I looked online and also found other comments with this same exact issue so I know it is a major problem that needs to be addressed.  Please let me know what I should do before a tragic accident happens with this and other 2020 Elantra vehicles.  Thank you in advance. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).