1997 Volkswagen Passat

TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. WHILE PARKING THE VEHICLE, THE CONTACT HEARD AN UNFAMILIAR NOISE AND THE AIR CONDITIONING BEGAN TO BLOW HOT AIR. HE EXITED THE VEHICLE AND DISCOVERED WATER LEAKING FROM THE UNDERCARRIAGE. HE BELIEVES THAT THE HEATER CORE MAY HAVE FAILED. THE CURRENT AND FAILURE MILEAGES WERE 157,000.

ON SUNDAY, AUGUST 5TH, 2007, WHILE DRIVING THE CAR WITH MY 7 YEAR OLD SON IN THE BACK SEAT, DENSE, NOXIOUS 'STEAM'/SMOKE BEGAN TO COME OUT OF ALL VENTS AND AROUND THE DASH AREA IN MY WELL-MAINTAINED VOLKSWAGEN. HOT COOLANT ALSO LEAKED INTO THE PASSENGER COMPARTMENT OF MY PASSAT ON THE DRIVER'S SIDE. NOTE THAT THIS OCCURRED WHILE AIR CONDITIONING (A/C) WAS ON & CONTINUED TO POUR OUT OF VENTS WITHOUT A/C ON. MY 'LOW COOLANT' INDICATOR LIGHT (RED LED IN INSTRUMENT CLUSTER) ALSO BEGAN FLASHING. FORTUNATELY, I WAS ABLE TO GET THE CAR (AND MY SON) HOME WITHOUT OVERHEATING AFTER STOPPING ON THE SIDE OF A BUSY WASHINGTON DC THOROUGHFARE (WISCONSIN AVENUE), OPENING THE FOGGED-UP WINDOWS, CLEANING THE INTERIOR OF THE FRONT WINDSHIELD, AND REFILLING THE COOLANT RESERVOIR/'OVERFLOW' TANK WITH ANTIFREEZE PURCHASED NEARBY. SINCE THE 'STEAM' SMELLED LIKE COOLANT/ANTIFREEZE, I IMMEDIATELY SUSPECTED THAT THIS WAS DUE TO A FAILURE OF MY CAR'S HEATER CORE. I SUBSEQUENTLY CONFIRMED THIS DIAGNOSIS AFTER DROPPING OFF THE PASSAT AT MY LONG-TIME, CERTIFIED, MECHANIC, BEAHM'S AUTO SERVICE OF SILVER SPRING MARYLAND. BEAHM'S DIAGNOSED, BUT DID NOT REPLACE MY HEATER CORE ON TUESDAY, AUGUST 7TH, 2007 (THE HEATER CORE HAS BEEN TEMPORARILY BYPASSED SO THAT THE CAR COULD BE DRIVEN WITHOUT ADDITIONAL COOLANT LOSS OR OF THE CAR'S WINDOWS/INTERIOR). MY PASSAT IS OTHERWISE IN EXCELLENT, WELL-MAINTAINED CONDITION WITH ONLY 116,000 MILES, NO ACCIDENTS, AND IT PASSED WASHINGTON DC SAFETY AND EMISSIONS INSPECTION IN AUGUST, 2007. *TR

HEATER CORE FAILURE - HEATER CORE FAILED CATASTROPHICALLY, DUMPING HOT COOLANT IN THE DRIVERS SIDE FOOT WELL, AND OBSCURING VISIBILITY BY RAPIDLY STEAMING UP ALL WINDOWS.*AK UPON REQUEST, VWOA REPLACED THE HEATER CORE AND COVERED PARTS/LABOR 100% AS A GOOD WILL GESTURE. THIS SHOULD BE A FORMAL RECALL AS THE HEATER CORE IN THIS VEHICLE IS THE SAME PART (SAME PART NUMBER, MANUFACTURER, ETC...) THAT WAS THE SUBJECT OF FORMAL RECALLS IN THE LATE 1980'S AND EARLY 1990'S GOLF/JETTA/CORRADO/PASSAT CHASSIS.

DRIVER'S POWER WINDOW REGULATOR MECHANISM HAS REPEATED FAILURES DESPITE REPLACEMENT/REPAIR ON SIX OCCASIONS. THIS IS A SERIOUS SAFETY HAZARD, SINCE THE WINDOW MUST BE CLOSED BY GRASPING THE GLASS AND MANIPULATING IT WHICH CAN RESULT IN FINGERS BEING TRAPPED AND BROKEN. ALSO, ONCE THIS FAILURE HAS HAPPENED, THE WINDOW MAY DROP DOWN INTO THE DOOR UNEXPECTEDLY AT HIGH SPEED CAUSING DRIVER DISTRACTION, OR FAIL TO OPEN IN AN EMERGENCY PRECLUDING AN ESCAPE PATH. THIS IS COMPOUNDED BY FAULTY DOOR LATCH MECHANISM ACTUATORS WHICH PRECLUDE DOOR OPENING FROM OUTSIDE BY RESCUE PERSONNEL. THE FAILURE IS CAUSED BY A FAULTY ROLL PIN SLIPPING OUT OF THE DOOR LATCH TRIGGER MECHANISM CAUSING FAILURE OF AND BINDING OF THE LINKAGE WHICH CAUSES THE DOOR LOCK ACTUATING MECHANISM TO FAIL, TRAPPING PASSENGERS INSIDE THE VEHICLE. PLEASE NOTE THAT PER THE GE INFORMATION SERVICES, JAPAN ISSUED A RECALL FOR THIS PROBLEM.*AK