2019 Toyota Highlander

The contact owned a 2019 Toyota Highlander. The contact stated that while driving at 25 MPH, she crashed into a large commercial vehicle. As a result, her vehicle went underneath the large vehicle and her air bags failed to deploy upon impact. The contact hit her head on the windshield as she later sought treatment at her urgent care facility for injuries to her head, back, neck and right knee. The other driver sustained no injuries. A police report was filed. The vehicle was towed to an independent tow yard. The manufacturer was notified of the failure and an investigation was able to retain the vehicle's black box; the cause of the air bag failure remained under investigation. The vehicle was deemed a total loss due to the extensive front-end damage. The failure mileage was approximately 70,000.

Random Battery Drain. Driver and passengers can be put in danger if car doesn’t start and vehicle is in an unsafe location. AAA replaced battery with a new one but the random battery drain problem continues to occur. No warning signs prior to dead battery. First appeared end of 2020/beginning of 2021. Internet search returns complaints for same problem from 2017 to present.

I went out into my garage 3:30 in the morning and heard a motor running very faintly tried tracking down the noise finally located under the car at the rear. It was the fuel pump running. I went in. got my key started the vehicle let it run about a half a minute shut it off. The noise was gone. I’m worried about this pump running for hours or possibly days then catching the car on fire the garage and the house I know there have been issues. With fuel pumps in these Toyotas, but I haven’t found this particular problem online. Possibly there may be a problem with the fuel pump relay?

What component or system failed or malfunctioned, and is it available for inspection upon request? BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY. Yes, both parts will be available for inspection. How was your safety or the safety of others put at risk? Brakes either lock up or won't stop short without skidding. The vehicle's hybrid system also shuts down. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealership only at this point. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Before the brakes locked up, warning lamp said Hybrid System Stopped. BSM not available.

There is a “squeak” type noise that sounds like fluid or air is being forced through a crack when the brakes are applied. It is intermittent as brakes remain applied, however it happens every time the brakes are applied and lasts until they are released. The local Toyota dealer diagnosed it as a failed brake master cylinder. After repair, the same noise continues. The dealers “master technician” was able to hear and reproduce the noise, but claim that it is from pressure building to help breaking. The young “master technician” stated that he works feel safe in the vehicle, but they don’t know why it’s making that sound. The sound began 1 year after I purchased the vehicle (I bought it v used in 2022). Warning lamps flashed very briefly indicating something about brakes, although it was difficult to read, as it happened very quickly and has not happened since.

The contact owns a 2019 Toyota Highlander. The contact stated that while driving at approximately 50 MPH and while the sunroof was closed, the sunroof glass exploded. No warning lights were illuminated. The vehicle was not yet taken to an independent mechanic or local dealer for diagnosis or repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000.