2019 Toyota Highlander

Around Halloween 2025 my Toyota’s Transmission started slipping. I called a few places and no one except Toyota would address the issue except a local shop in [XXX] , Ridge Auto Repair who after checking out the vehicle said they can’t repair it because the parts are not available November 6th, 2025, The Shop LAG LLC was recommended to me by a family member, and they came to check out the Toyota, and they were convinced it was the Torque Converter and wanted $1300 to fix it. I paid them and after a few weeks they claimed it was the Transmission and wanted more money which they were paid. Weeks went by and no updates from them and they weren’t responding to my messages. When they finally responded they started saying the starter was bad, the differential, the fly wheel, etc, Again, we paid them more money, and again weeks went by without any updates. We paid a total of $9000.00 Their last attempt to fix the vehicle also failed and I’m left with a vehicle with no transmission, the entire front end taken apart and scattered all over my property and this was their last response. “Oh lord. So the original place we got the transmission from denied the warranty, but at the time it wasnt a problem we have insurance. So we summited a claim and thats why it was going to be shipped from another place. Well they kept telling me that it was coming this day then that day. I got a letter denying the claim Instead. I have tried to fight it, but they ended up dropping us after that. We are willing to install one in for free if your able to get your hands on one, because this whole ordeal has been a nightmare, but we got denied due to mileage with the claim. There was a difference in our timestamped pictures and the adress of where it went once it left. So they said it was driven on with a problem, because it was moved to there with a problem thats what they are denying my claims to fight it. I didn't want to say anything until it was final and we kne INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

BOUGHT VEHICLE NEW IN NOV 19 AND IN THE FIRST HEAVY DOWNPOUR DRIVING AT MORE THAN THE NORMAL STREET CRAWL AT 35MPH, THE VEHICLE HYDROPLANED SEVERELY WHILE MERGING FROM A HIGHWAY UNTO ANOTHER. HAD IT NOT BEEN FOR THE AWD SYSTEM COULD HAVE BEEN BAD. I HAVE ASKED TOYOTA CUSTOMER SERVICE FOR HELP AND I HAVE 2 CASES OPEN AND YET TO GET ANYTHING BACK. THE LOCAL DEALER I PURCHASED THE VEHICLE FROM HAS NOT DONE ANYTHING INCLUDING CALLING ME BACK AFTER THE INITIAL CALL. LEFT 2 VOICE MAIL MESSAGES. IN SHORT NO ONE AT TOYOTA SEEMS CONCERNED AND IT IS VERY SAD, SINCE THEY DO HAVE AN OVERALL GREAT PRODUCT. THESE TIRES WERE PUT ON THE CAR BY TOYOTA AND THEY NEED TO STAND BEHIND THEIR CHOICES. TIRES ARE FINE IN THE DRY WEATHER BUT WORTHLESS IN THE RAIN. THIS TIRE, THE TOYO A20 HAS TERRIBLE CUSTOMER SCORES IN VARIOUS ONLINE INDEPENDENT SOURCES (IE TIRE RACK). THE TIRES AT THE TIME HAD ABOUT 7000 MILES ON THEM WITH NO SIGNS OF ANY WEAR ISSUE AND ONCE AGAIN IN DRY WEATHER THEY HAVE BEEN OK. WHY WOULD TOYOTA USE AN INFERIOR TIRE ON SUCH A VEHICLE WHEN THEY NORMALLY USE BRAND NAME TIRES IN TIER 1? THE DATE IS AN ESTIMATE IN MID AUGUST ON A SATURDAY MORNING AFTER DROPPING OFF MY SON AT WORK, IT COULD HAVE BEEN THAT WEEKEND OR THE ONE BEFORE.