2022 Toyota Highlander

I would like to file a complaint regarding Toyota’s known brake surge issue addressed in Technical Service Bulletin T-SB-0059-23. I believe this is a serious safety issue because the unexpected braking or brake surge when stopping can potentially cause a driver to lose control of the vehicle or contribute to an accident. I contacted a Toyota dealership near me about the issue, but they were unwilling to provide any assistance. I then contacted another Toyota dealership, which informed me that they could perform the repair but would charge approximately $400. I am concerned that Toyota has identified and documented this issue through T-SB-0059-23 but does not provide the repair free of charge unless the vehicle is still within the 36,000-mile warranty period. A known safety-related defect should not necessarily become the customer’s financial responsibility simply because the vehicle has exceeded the mileage limitation of the basic warranty. I am requesting that Toyota review this matter and consider providing the repair at no cost, particularly given the safety implications of the brake surge issue and the fact that Toyota has already acknowledged the condition through its technical service bulletin.

While accelerating, the vehicle produces a loud whining noise from the transmission area underneath the vehicle. I took the vehicle to Modern Toyota in [XXX] on XXX at 103,287 miles. The dealer diagnosed the condition and their invoice states the vehicle "needs the transmission replaced due to a gear whine." The estimated repair cost is approximately $10,498. This vehicle is equipped with the UA80E 8-speed automatic transmission. Toyota documented this same condition in Technical Service Bulletin T-SB-0008-21, which describes a whine or grind noise from the transmission caused by the front carrier assembly pinion shafts, and prescribes transaxle replacement as the repair. My vehicle exhibits the identical symptom and requires the identical repair. The vehicle is the original purchase, bought new on XXX. The failure occurred outside the 60,000-mile powertrain warranty limit, leaving the full repair cost to the owner. This appears to be a widespread defect affecting UA80-equipped Toyota vehicles across multiple model years, and I am reporting it so it is on record. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When I’m driving with the A/C on when I start to decelerate to a stop at a stop sign or light, my car lurches forward. It feels like I’m going to crash into the car in front of me, but I’m not sure how far it actually moves. It happens more in the summer months (more than once per week) when the A/C is on. In the winter it does happen less often. I purchased the car in 2021 and it has done this for at least the last 3 years if not longer.

My 2022 Toyota Highlander XSE is subject to Toyota safety recall involving the second-row seat recliner assemblies. Toyota states that the recliner assemblies may not fully lock after seatback adjustment, which could result in the seatback failing to properly restrain an occupant and increase the risk of injury in a crash. The vehicle is available for inspection upon request. Toyota notified me of the recall on April 30, 2026 and specifically recommended that no one sit in or use the second-row seats while the vehicle is moving until the remedy is performed. My children routinely occupy these seats, so Toyota’s instruction prevents me from safely using the vehicle for its intended purpose as a family vehicle. I presented the vehicle to an authorized Toyota dealership on May 1, 2026, immediately after receiving the recall notice. The dealership confirmed that my vehicle is affected by the recall but was unable to perform the repair because Toyota did not have a remedy/parts available. I left the vehicle with the dealership, where it has remained while awaiting the recall remedy. As of September 8, 2026, more than four months after I presented the vehicle, Toyota has still been unable to perform the safety recall repair or provide me with an estimated date when the repair will be available. I have also contacted Toyota directly multiple times regarding the unresolved recall. I have not personally experienced a seatback failure, warning lamp, or warning message. My safety concern is based on Toyota’s confirmed safety recall and Toyota’s instruction not to allow occupants to use the affected second-row seats while the vehicle is moving. I am filing this complaint because Toyota has been unable to remedy this acknowledged safety recall for my vehicle for more than four months despite my making the vehicle available for repair.

The cars brakes will release and car will lurch forward forcing you to hit the brakes again to avoid colliding with car in front of you. This is a KNOWN problem called "HYBRID REGENERATIVE BRAKE TRANSITION FEELING IMPROVEMENT" PER Toyota's TSB-0059-23. They know of the problem, but do not tell people about it upon bringing car in. My car is starting to do it more now, and they will not cover because it is "beyond 36,000 miles or 3 year manufacturer warranty" This is NOT a minor safety problem. I have had this happen being first car to stop at red light and brake will release and lurch forward almost causing me to go into cross traffic! It has happened multiple times almost making me hit the car in front of me (rear ending the car stopped in front of me). This is not a warranty issue like the weatherstriping on window is bad! THIS IS A SAFETY ISSUE INVOLVING 100,000 OF CARS. DO NOT WAIT for someone to get seriously injured by this or killed because of it (think kid in crosswalk walking and Suv stops, then lurch forward into them!) who is going to sue whom? Also, the injury or death could of been prevented. Now they charge over $350 to fix. This is with 2020-2022 Toyota Highlander Hybrids. Make Toyota know that this is unacceptable and a SAFETY hazard NOT a non injury causing type event. Thank you