The contact owns a 2007 Mercedes-Benz ML350. The contact stated that while driving the front driver seat caught on fire while the seat heater was on. The contact stated that the back part of the seat was smoking and he stopped the vehicle, exited, and noticed the back of his jacket and seat had a hole. The contact stated that he…
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The contact owns a 2007 Mercedes-Benz ML350. The contact stated that while driving the front driver seat caught on fire while the seat heater was on. The contact stated that the back part of the seat was smoking and he stopped the vehicle, exited, and noticed the back of his jacket and seat had a hole. The contact stated that he was not injured. The contact did not see flames. The contact stated that he put his hand on the hole to stop the smoke. The vehicle was towed to the dealer. The contact stated that the failure cause was not diagnosed as he only received an estimate to replace the seat and heating system. The vehicle was currently at the dealer for repairs. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 95,000. Consumer has stated warranty has expired. Heated seat coil and electric wires/assembly was the cause of fire.
NHTSA ODI #11447496
5 miles · Nov 21, 2019
Electrical SystemSeats
TODAY, AND WHILE DRIVING ON A FREEWAY, MY CAR AND I ALMOST BURNED WHEN I TURNED ON THE DRIVER SEAT HEATER. I STARTED FEELING AN EXCESSIVE HEAT ON THE LEFT BACK SIDE. I STOPED ON THE RIGHT OF THE FREEWAY TO DISCOVER THAT THE SEAT LEATHER WAS BURNED WITH HEATING WIRE, WITH SMOKE COMING OUT FROM THE SEAT. MY SHIRT WAS DAMAGED WITH …
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TODAY, AND WHILE DRIVING ON A FREEWAY, MY CAR AND I ALMOST BURNED WHEN I TURNED ON THE DRIVER SEAT HEATER. I STARTED FEELING AN EXCESSIVE HEAT ON THE LEFT BACK SIDE. I STOPED ON THE RIGHT OF THE FREEWAY TO DISCOVER THAT THE SEAT LEATHER WAS BURNED WITH HEATING WIRE, WITH SMOKE COMING OUT FROM THE SEAT. MY SHIRT WAS DAMAGED WITH THE BURN. SEARCHING THE WEB, I FOUND MANY PEOPLE COMPLAINING ABOUT THE SAME ISSUE.
NHTSA ODI #11281676
34,000 miles · May 22, 2019
Seats
THE FRONT PASSENGER SEAT WILL NOT ENGAGE IN A LOCATION. IT SLIDES FORWARD AND BACKWARD AT WILL WHEN BRAKING OR ACCELERATING. I SEE THIS AS A MANUFACTURING DEFECT. MY DEALER SAYS I'LL NEED TO PAY FOR A COMPLETE NEW SEAT ASSEMBLY. ALL MY PASSENGERS SIT IN THE REAR. THANKFULLY, THEY ARE FEW. OTHERWISE I LOVE THE CAR'
NHTSA ODI #11209322
86,620 miles · Apr 23, 2017
SeatsFire
ON APRIL 22, 2017 I PRESSED THE DRIVER SIDE SEAT WARMER BUTTON AND A FEW MINUTES LATER BEGAN TO FEEL BURNING AND SMELLING SMOKE. DETERMINED MY SEAT WAS ON FIRE AND DEPRESSED THE BUTTON AGAIN AND STOPPED THE FIRE. I WAS ON A CITY STREET AND ABLE TO PULL OVER. I HAVE CONTACTED MBUSA.
NHTSA ODI #10979970
96,000 miles · Dec 1, 2016
SeatsFire
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ ML350. AFTER ACTIVATING THE SEAT WARMERS, THE DRIVER'S SEAT BECAME VERY HOT AND THE CONTACT SMELLED A BURNING ODOR. THE CONTACT STOPPED THE VEHICLE AND NOTICED THAT THE SEAT WAS BURNED ON THE LEFT SIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT WAS UNPLUGGED, BUT THE DETAILS OF …
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TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ ML350. AFTER ACTIVATING THE SEAT WARMERS, THE DRIVER'S SEAT BECAME VERY HOT AND THE CONTACT SMELLED A BURNING ODOR. THE CONTACT STOPPED THE VEHICLE AND NOTICED THAT THE SEAT WAS BURNED ON THE LEFT SIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT WAS UNPLUGGED, BUT THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
NHTSA ODI #10929390
122,673 miles · Feb 22, 2016
Seats
I PRESS THE SEAT HEATING BUTTON FOR THE DRIVER SIDE WHILE SITTING IN MY DRIVEWAY ABOUT A MINUTE LATER I SMELLED SOMETHING BURNING I TURNED VEHICLE OFF TO INVESTIGATE. TWO DAYS LATER I NOTICE A HOLE ABOUT THE SIZE OF A HALF A DOLLAR IN THE LOWER LEFT SIDE OF THE SEAT.
NHTSA ODI #10837601
101,000 miles · Dec 17, 2015
Electrical SystemEngineSeatsFire
1) CAR IS HAVING RECURRING ISSUE WITH SEAT BURNING DUE TO SEAT HEATER. DEALER CORRECTED ISSUE BUT ISSUE PERSISTS. NOT ABLE TO TURN HEATER ON. DEALER CLAIMS ISSUE IS FIXED BUT WHEN HEAT SEATER IS TURNED ON, BURNING SMELL AND SMOKE FILLS CAR. ADVISED DEALER THAT CAR IS LEAKING WATER IN SINCE NOTICED WATER ON THE TRUCK IN THE REAR …
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1) CAR IS HAVING RECURRING ISSUE WITH SEAT BURNING DUE TO SEAT HEATER. DEALER CORRECTED ISSUE BUT ISSUE PERSISTS. NOT ABLE TO TURN HEATER ON. DEALER CLAIMS ISSUE IS FIXED BUT WHEN HEAT SEATER IS TURNED ON, BURNING SMELL AND SMOKE FILLS CAR. ADVISED DEALER THAT CAR IS LEAKING WATER IN SINCE NOTICED WATER ON THE TRUCK IN THE REAR WHERE THE COMPUTERS ARE. ONCE WATER IS IN, ALL SORTS OF ELECTRICAL LIGHT ISSUES HAPPEN WITH THE CAR. 2) CAR IS HAVING TRANSMISSION ISSUE. UPON RESEARCH, IT SEEMS ML350 HAS THIS RECURRENT ISSUE. CANNOT UNDERSTAND WHY BENZ IS NOT HAVING THIS RECALL. CAR STOPS MOVING IN THE MIDDLE OF HIGHWAY. CANNOT GET IT TO RUN. HAVE TO TURN THE CAR OFF, PUSH IT ASIDE AND TRY MULTIPLE TIMES FOR CAR TO MOVE.THIS IS EXTREMELY DANGEROUS WITH KIDS INSIDE TRUCK SINCE THAT IS THE REASON WHY I BOUGHT TRUCK FOR OVER MORE THAN 35 K. DEALER CLAIMS ITS A TRANSMISSION COVER VALVE BODY BUT DOES NOT GUARANTEE REPAIRS. DEALER STATES EVEN AFTER THIS REPAIR, THE ISSUE COULD PERSIST AND TRANSMISSION NEEDS TO BE REPLACED WHICH COULD COST ANOTHER 4000 USD IN ADDITION TO 2000 TO CHANGE PLATE. IT IS OBVIOUS MERCEDES BENZ HAS LET US DOWN AND ALSO HAS MADE IT DANGEROUS FOR US TO DRIVE THEIR CARS. PLEASE INVESTIGATE THIS ISSUE. IF YOU GO ONLINE, EVERYONE WITH THIS TRUCK IS HAVING THIS ISSUE AND IS SHELLING DOLLARS OUT TO MERCEDES DEALERS FOR FIXES THAT ARE NOT GUARANTEED.
NHTSA ODI #10810843
93,000 miles · Oct 10, 2015
Seats
I WAS LEAVING MY SON'S FOOTBALL GAME AND GOING TO THE SCHOOL TO PICK HIM UP. ITS 1.75 MILES FROM FIELD TO SCHOOL. I TURNED ON MY DRIVERS SEAT AND BEFORE I REACHED THE SCHOOL, I FELT A BURNING IN THE LOWER LEFT SIDE OF SEAT. I REACHED DOWN TO FEEL WHAT WAS BURNING AND REALIZED IT HAD BURNT A HOLE IN SEAT AND THROUGH MY COAT. …
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I WAS LEAVING MY SON'S FOOTBALL GAME AND GOING TO THE SCHOOL TO PICK HIM UP. ITS 1.75 MILES FROM FIELD TO SCHOOL. I TURNED ON MY DRIVERS SEAT AND BEFORE I REACHED THE SCHOOL, I FELT A BURNING IN THE LOWER LEFT SIDE OF SEAT. I REACHED DOWN TO FEEL WHAT WAS BURNING AND REALIZED IT HAD BURNT A HOLE IN SEAT AND THROUGH MY COAT. I IMMEDIATELY TURNED OFF THE SEAT. UPON PARKING AT THE SCHOOL, I GOT OUT TO LOOK AT WHAT HAD HAPPENED. HOLE IS ABOUT THE SIZE OF A QUARTER. CAR HAS APPROXIMATELY 93,000 MILES.
NHTSA ODI #10781229
87,653 miles · Sep 21, 2015
SeatsFireInjury
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ ML350. WHILE DRIVING APPROXIMATELY 30 MPH AND ACTIVATING THE SEAT WARMER, THE LEFT SIDE OF THE DRIVER SEAT WAS EXTREMELY HOT AND BURNED THE CONTACT'S SHIRT AND LEFT ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT NOTICED THAT THERE WAS SMOKE EMITTING FROM THE DRIVER SEAT AND TURNED …
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TL* THE CONTACT OWNS A 2007 MERCEDES BENZ ML350. WHILE DRIVING APPROXIMATELY 30 MPH AND ACTIVATING THE SEAT WARMER, THE LEFT SIDE OF THE DRIVER SEAT WAS EXTREMELY HOT AND BURNED THE CONTACT'S SHIRT AND LEFT ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT NOTICED THAT THERE WAS SMOKE EMITTING FROM THE DRIVER SEAT AND TURNED OFF THE SEAT WARMER. THE FAILURE BURNED THE LOWER LEFT SIDE OF THE DRIVER SEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,653.
NHTSA ODI #10766676
70,000 miles · Apr 25, 2015
Seats
DRIVING ON 295 ON NEW JERSEY PARKWAY AT 60 MPH WITH SEAT HEATER TURNED ON. SEAT HEATER CAUGHT ON FIRE AND BURNED A HOLE, THE SIZE OF A HALF DOLLAR IN LEATHER SEAT ON THE LEFT SIDE OF DRIVER SEAT. THE LEFT SIDE OF LOWER BACK. SMOKE CAME OUT OF THE SEAT AND DAMAGED AND BURNED A HOLE IN THE LEATHER SEAT AND BURNED A HOLE IN M…
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DRIVING ON 295 ON NEW JERSEY PARKWAY AT 60 MPH WITH SEAT HEATER TURNED ON. SEAT HEATER CAUGHT ON FIRE AND BURNED A HOLE, THE SIZE OF A HALF DOLLAR IN LEATHER SEAT ON THE LEFT SIDE OF DRIVER SEAT. THE LEFT SIDE OF LOWER BACK. SMOKE CAME OUT OF THE SEAT AND DAMAGED AND BURNED A HOLE IN THE LEATHER SEAT AND BURNED A HOLE IN MY COAT. CALLED THE DEALERSHIP SAME DAY SAID THERE WAS NO RECALLS. ALSO ENGINE LIGHTS REMAIN ON HAD IT FIXED ONCE STILL REMAINS ON AND BRAKES LIGHTS ALSO GOING OUT. *TR
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Consequence & remedy
Consequence: Reduced brake performance or brake failure can increase the risk of a crash.
Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MMUSA's number for this recall is 2024050001/2. This recall is an expansion of previous recall number 22V-315.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Consequence & remedy
Consequence: Reduced brake performance or brake failure can increase the risk of a crash.
Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2022050014, 2022050015 2022090006, & 2022090007.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE08030 · Seat Back Warmer Overheats/burns
Opened Apr 25, 2008 · Closed Sep 9, 2008
Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler
THIS PRELIMINARY EVALUATION INVESTIGATION CONCERNS THE SEAT BACK WARMER INSTALLED IN THE SUBJECT VEHICLES BUILT THROUGH MAY 2007, EQUIPPED WITH THE CTX' CARBOTEX SEAT WARMER DESIGN.THE DATA DISCLOSE FEW COMPLAINTS AND WARRANTY REPORTS CONCERNING THIS ISSUE.NONE OF THE FIRE REPORTS INVOLVED OPEN FLAME, BUT WERE THERMAL INCIDENTS IN WHICH THE SEAT CUSHION SUSTAINED DISCOLORATION OR A HOLE BURNED IN THE SEAT COVER.THE REPORTED INJURY APPEARED TO BE MINOR.THE SUBJECT SEAT WARMER DESIGN WAS ALSO INSTALLED IN MY 2006 M-CLASS VEHICLES AND THOSE DATA ALSO SHOW FEW INCIDENTS.A SAFETY DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION HAS BEEN CLOSED.
2007 Mercedes Benz ML350 Problems, Complaints & Recalls | Skip That Year
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