The infotainment system experiences a "ghost touch" at random times. Usually it is when it is warm out or in direct sunlight. This has caused some of the safety features of the car to be randomly turned off. The system becomes unresponsive to manual controls while the ghost touch is occurring. This is frequent and dangerous. It …
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The infotainment system experiences a "ghost touch" at random times. Usually it is when it is warm out or in direct sunlight. This has caused some of the safety features of the car to be randomly turned off. The system becomes unresponsive to manual controls while the ghost touch is occurring. This is frequent and dangerous. It is shut off lane control warnings, lighting, dimmed the entire system, etc. This has been a known issue on past models and the dealer is telling me they are aware of this but it is not covered under the warranty on my model. The first time this occurred was around 35,000 miles but I didn't realize what was happening. When I asked the dealer about it, they couldn't repeat it and ignored my concerns. It didn't start regularlly occurring until after my 36,000 mile warranty was up.
NHTSA ODI #11516741
Mileage unknown · Oct 21, 2021
Electrical SystemForward Collision AvoidanceUnknown Or Other
1st issue - System monitor restarts without warning. Just driving along with only one iPhone plugged in the monitor shows a spinning "wheel" saying restarting while driving, 2nd issue - with two iPhones plugged in it starts having more issues. Stops charging second iPhone connects then reconnects constantly. Then stops (see …
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1st issue - System monitor restarts without warning. Just driving along with only one iPhone plugged in the monitor shows a spinning "wheel" saying restarting while driving, 2nd issue - with two iPhones plugged in it starts having more issues. Stops charging second iPhone connects then reconnects constantly. Then stops (see picture) 3rd issue - With only one iPhone plugged in and running navigation from iPhone, the system disconnects from iPhone but no voice unless we disconnect, 4th issue - While driving in adaptive cruise control and braking for people stopping the cruise control will not re-start. It shows on- keep pressing resume - but will not engage (above 40 mph) then after a few minutes it does respond to the resume command
NHTSA ODI #11437616
4,412 miles · Apr 2, 2021
Unknown Or Other
MY 2020 MAZDA CX-5 SUNROOF GLASS SUDDENLY EXPLODED FOR NO KNOWN REASON AS I WAS DRIVING 45 MPH ON HIGHWAY 97 IN OREGON. THE SUNROOF WAS CLOSED AND IT JUST SUDDENLY BURST. ALL THE GLASS BROKE AND THERE WAS A HOLE WHERE IT BLEW OUT. IT WAS A SUNNY DAY. THE TEMPERATURE WAS ABOUT 55 DEGREES.
NHTSA ODI #11406101
9,000 miles · Feb 25, 2021
EngineUnknown Or Other
MASSIVE OIL LEAK NEAR THE ENGINE AND THE CYLINDER HEAD NEEDS TO BE REPLACED BECAUSE IT IS DEFECTIVE. THIS IS A 2020 VEHICLE. THE GASKET KIT AND THE ENGINE ARE ON BACKORDER SO MY CAR IS AT THE SHOP FOR AN UNDETERMINED AMOUNT OF TIME ON THE ORDER OF POTENTIALLY SEVERAL MONTHS!
NHTSA ODI #11397924
3,500 miles · Oct 7, 2020
Unknown Or Other
ON OCT. 6, 2020, WHILE DRIVING NORTH ON I-95 IN VIRGINIA, NEARING EXIT 133, OUR SUN ROOF SUDDENLY AND SPONTANEOUSLY EXPLODED OUTWARD. WE WERE TRAVELING AT ABOUT 50-60 MPH AND SLOWING TO LEAVE THE HIGHWAY AT EXIT 133. OUR CAR IS A 2020 MAZDA CX-5, PURCHASED IN JULY 2020. WE HAVE LESS THAN 4,000 MILES ON THE CAR. THERE IS NO E…
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ON OCT. 6, 2020, WHILE DRIVING NORTH ON I-95 IN VIRGINIA, NEARING EXIT 133, OUR SUN ROOF SUDDENLY AND SPONTANEOUSLY EXPLODED OUTWARD. WE WERE TRAVELING AT ABOUT 50-60 MPH AND SLOWING TO LEAVE THE HIGHWAY AT EXIT 133. OUR CAR IS A 2020 MAZDA CX-5, PURCHASED IN JULY 2020. WE HAVE LESS THAN 4,000 MILES ON THE CAR. THERE IS NO EVIDENCE THAT OUR CAR WAS STRUCK BY ANY OBJECT THAT MIGHT HAVE CAUSED THE SUN ROOF TO EXPLODE OUTWARD. THERE ARE NO OTHER SCRATCHES OR DENTS ON OUR VIRTUALLY BRAND NEW CAR. BECAUSE THE SUN SHADE WAS CLOSED, NO SHATTERED GLASS ENTERED OUR VEHICLE. WE WERE FORTUNATE TO HAVE NOT LOST CONTROL OF OUR VEHICLE AND CRASHED. THE SPONTANEOUS SUN ROOF EXPLOSION WAS VERY LOUD AND IT SHOOK THE CAR CAUSING A MOMENTARY LOSS OF CONTROL.
NHTSA ODI #11363219
Official recalls
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