← New search

2020 Mazda CX-5

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2020 Mazda CX-5 do not stand out strongly from the model-year median of 133.

About this comparison →

When problems were reported

Mileage at the reported incident

Limited mileage data: 23 of 106 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Service Brakes. Review the 13 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

9 crash reports0 fire reports6 injury reports

Seats complaints

1 reports
Clear category filter
Mileage unknown · Aug 27, 2024
Seats

The front seats, both electric and manual powered are rocking back and forth. Upon acceleration both seats will slightly rock backwards and then upon applying the brakes they will rock forward. It's almost like whatever is holding the seats still has a defected part or a defect somewhere else. This concerns me as a safety iss…

Read full complaint

The front seats, both electric and manual powered are rocking back and forth. Upon acceleration both seats will slightly rock backwards and then upon applying the brakes they will rock forward. It's almost like whatever is holding the seats still has a defected part or a defect somewhere else. This concerns me as a safety issue, if something were to happen and if I got into an accident, aren't the seats supposed to be secured and not have any slack or rocking in them? This has happened before on my driver side seat when I had a mazda service technician look at it he confirmed it needed to be repaired. For a whole replacement seat was estimated around $4,000.00. I was fortunate at the time to where my bumper to bumper warranty helped cover some of the cost, Mazda agreed to pay for the "parts" to fix the issue and I paid for the labor, only because I was slightly over the 36,000 mile warranty that comes with Mazda. Since the repair I was told it wasnt going to be 100% and I would still have some rocking but it wasnt as bad, that occurred around the year 2022. Now, when I have a passenger the same thing occurs. Unfortunately, I'm no longer in my bumper to bumper warranty and quite frankly this seems like a safety risk that Mazda is aware of.

NHTSA ODI #11611173

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.

Go deeper into Mazda CX-5 problems