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2020 Mazda CX-5

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2020 Mazda CX-5 do not stand out strongly from the model-year median of 133.

About this comparison →
106Owner complaints

Model-year median: 133

0Recall campaigns

View recall details →

0Investigations

View investigation details →

How this year compares

Owner complaints by model year

Other model years Selected year
148
2017348
2018270
2019106
2020144
202163
202262
2023
Compare all CX-5 years →

Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

Electrical System
30Unknown Or Other
25Engine
17Service Brakes
13Forward Collision Avoidance
11
All reported categories
Power Train
8Structure
6Air Bags
5Vehicle Speed Control
5Exterior Lighting
4Fuel/propulsion System
4Lane Departure
4Visibility/wiper
4Back Over Prevention
3Wheels
2Engine And Engine Cooling
1Equipment
1Seat Belts
1Seats
1Service Brakes, Air
1Steering
1

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 23 of 106 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Service Brakes. Review the 13 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

9 crash reports0 fire reports6 injury reports

Equipment complaints

1 reports
Clear category filter
Mileage unknown · Apr 4, 2025
Electrical SystemEquipment

The contact owns a 2020 Mazda CX-5. The contact stated the infotainment Connect Center was unintendedly switching to different functions, with the volume increasing independently. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacte…

Read full complaint

The contact owns a 2020 Mazda CX-5. The contact stated the infotainment Connect Center was unintendedly switching to different functions, with the volume increasing independently. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was unknown.

NHTSA ODI #11652744

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.

Go deeper into Mazda CX-5 problems

Mazda CX-5 electrical problems →