2014 Mazda CX-5

While driving on an urban road and going over a slight bump, heard a clunk in the left rear wheel well. Pulled over and off road to investigate the situation. Was unable to see any particular cause in the rear suspension. However a small piece of corroded aluminum fell onto the ground from up inside the wheel well. The vehicle was taken to a repair shop and the diagnosis was that both aluminum rear shock mounting plates were corroded. The left rear shock had separated from the mounting plate. The service station was unable to locate-acquire new mounting plates, hence had to have both shocks completely replaced on Aug. 19, 2021. I believe this problem represents a risk to the public, a potentially serious safety issue. I have a photo of the repair invoice and imagine the repair shop can confirm the basic problem. I located a Mazda email contact address and emailed them regarding the issue this evening.

My 2014 Mazda CX-5 Grand Touring has recently started experiencing an issue widely reported online related to the battery. The issue is the electrical/ignition system fails to turn the battery off when the vehicle is turned off. In other words, the car engine shuts down, but the accessory power (battery) remains on. This can be identified by the clock and dashboard display remaining on. This is a significant issue because unless the battery is turned off, it will become drained, and the car will fail to start. This can leave the driver stranded and the car incapacitated. It is very easy to fail to notice the accessory power is still on. I have reported the issue to Mazda at the customer line - 1800-222-5500 and they have no outstanding warranties or recalls related to this. My reference number is 1-4272020134. I have also contacted a local Mazda dealer and they are unfamiliar with the issue. Per customer reports, the issue is related to a faulty sensor on the battery. To reproduce the issue: 1) Put car in park 2) Push power button. Car engine turns off. Battery remains on. The only workaround is to turn the car back on, shift into different gears and turn power off. At some random iteration, it will power the battery off. There are numerous reports of this online, including - https://www.mazdas247.com/forum/t/cx-5-wont-fully-shut-off.123864884/ Solution - https://mazda.oemdtc.com/665/ignition-does-not-turn-off-when-pressing-startstop-button-2013-2014-mazda

My 2014 Mazda CX5 will not shut off when I push the on/off button. I have to move the shifter from left to right real hard a couple of times, then continue to try until it finally shuts off when you push the button. It apparently is a sensor on the transmission, however I am unable to pay for this at this time. I feel that because of all the other people who have spoke about this same issue online, that Mazda should do a recall. Thank you for your consideration .

For the last couple of months every time I place my car in park and press the PUSH START/OFF BUTTON- the car does not completely shut off. So I start the car again, move the gear shift out of park all the way back into drive and back into park again in hopes when I push off button it will cut off. It is a gamble. Now I am having to cut the car on and off almost 6 times in a row to get it to cut off completely. Not only is it causing incredible wear and tear on my vehicle, it is a horrible defect that seems like it will be dangerous and costly in the long run. I think Mazda should recall this issue and fix it promptly!

Ignition light stays on, car turns off but battery and dash lights stay on continuously. You have to repeatedly turn car off and on and raddle shifter to turn off, this causes depletion of batter and can DANGEROUSLY leave one or ones family stranded and in a bad situation. This problem has been stated by numerous consumers on the website. Contacted my mazda dealership and technitain agreed that they have come upon this issue quite a lot, charging for diagnostics and labor $100's of dollars, possible issues with break or parking switch. Problem can be possibly fixed but what if it occurs again a few months or year down the road, leading to a never ending viscous $bill$ cycle. I'm very concerned about a depleted battery, I also contacted cooperate and representative informed my conversation was recorded and will be hopefully looked into but as of yet nothing has been done, rep informed me to contact NHTSA.GOV and here I am. I was surprised of the many consumers on the web having this issue, I had been having numerous battery issues and was replaced...THIS HAS TO BE LOOKED INTO AND A RECALL BE INSTITUTED ASAP. A VEHICLE NOT SHUTTING OFF RESULTING IN A DEPLETED BATTERY THEN BEING STRANDED IS VERY CONCERNING, WORRISOME AND DANGEROUS IF THERE'S NO HELP AROUND.

When I put the car in park and push the button to shut it off only the engine shuts down. The auxiliary power (radio, etc) stays on and drains the battery. I have to restart it and drive it around, sometimes many times, before it will finally shut down. I looked online and found tons of complaints with many model years of this car for this same issue. Why is Mazda not doing a recall to fix this known issue?