2020 Kia Sportage

Subject: Complaint Regarding Excessive Oil Consumption in Kia Vehicle I am writing to formally report a persistent safety and reliability concern regarding my Kia Sportage. Despite diligently maintaining the vehicle according to Kia’s recommendations, the engine has been excessively consuming oil. This issue has been ongoing for approximately two years, causing repeated inconvenience, potential safety risks, and significant concern regarding the vehicle’s reliability. I reported this problem to Kia multiple times, seeking a resolution under the warranty and for guidance on repair or remediation. Unfortunately, my concerns have been consistently minimized or dismissed, and no meaningful solution has been offered. I was informed by Kia representatives that the issue does not warrant action, despite evidence that similar engine oil consumption problems have affected other vehicles of the same make and model. This situation has left me without recourse and raises concerns about the safety, durability, and quality of this Kia vehicle. I respectfully request that the National Highway Traffic Safety Administration investigate this matter to determine whether it constitutes a defect that could affect the safety or reliability of Kia vehicles and to ensure that affected consumers are protected. Thank you for your attention to this urgent matter.

My Kia Sportage was stolen, however a couple of years ago I had the Kia Anti Theft Logic software updated on the car. I’ve been told that although it does not prevent anyone from breaking in, they should not have been able to move the car. Prior to this, the engine is running on 3 cylinders instead of 4 which has caused major issues with the car burning oil rapidly.

There were no known issues with my vehicle not even a check engine light or anything was on. I was driving then the car randomly stopped accelerating. It would only go up to about 25 miles per hour. Something started rattling under the hood and it cut off in the middle of an intersection. I was almost hit because it was a 4 way intersection which put myself and all of the other cars on the road at risk. A police offer had to direct traffic until a tow truck made it. I had to get my car towed to a mechanic shop and I was told my engine blew. I checked for engine recalls using my VIN but nothing came up but my car had the same issue and symptoms as all of the 2020 Kia sportages that did have recalls.

In 2024 the car was losing power. I took the car to the shop. I had to replace some type of rings. the cost was like 600.00. Then the car stated using oil like crazy. When I went in for a oil changed I told the man that was doing the oil change. The looked over the car and said that everything was fine. I continued to drive my car. But I was getting oil changes early and having to add oil to car. Then on October 3 2025 my car powered down and was towed to the shop on October 6th. Then on October 9th I was told my car engine was gone.

On Sunday, [XXX], I was driving my 2020 Kia Sportage on [XXX] in California at approximately 75 miles per hour. Without warning, the engine made a loud, abnormal noise and the vehicle suddenly and dangerously lost power. My speed dropped abruptly to around 62 miles per hour, nearly causing a rear-end collision as surrounding vehicles were traveling at freeway speed. I was forced to immediately pull over to the shoulder to avoid being struck. At that point, the engine was running extremely hot, creating a hazardous situation. Out of concern for my safety, and with fear that the vehicle could potentially catch fire, I exited the vehicle and waited at a safe distance until I could arrange for a tow truck. This incident placed me and other motorists in serious danger. The abrupt loss of power at freeway speed could have easily resulted in a major accident. It is important to note that this Sportage has been meticulously maintained, with 12 documented service records in just 2.5 years of ownership. This clearly demonstrates proper care and maintenance, ruling out negligence as a cause of the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Kia Sportage. The contact stated that while driving approximately 30 MPH, the vehicle lost automotive power and was shaking and vibrating abnormally. The vehicle was towed to the local mechanic who discovered metal shavings in the engine oil. The vehicle was later towed to the local dealer who confirmed that the piston rings had failed and informed the contact that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 55,445.

I leased my 2020 Kia Sportage LX in August 2019 and purchased the Vehicle after the lease. In April 2025, the Vehicle started emitting a strong gas smell after filling. Often, the pump would stop short around 8-10 gals instead of the usual 13-14 gals. I attributed both to perhaps cheap gas and faulty pumps. On September 23, 2025, I went to the dealership to check the gas odor and possible gas leakage and ticking engine noise. I ended up having to replace the entire fuel tank. The car is now 6 years old and, of course, out of its 5-year warranty. The report indicates that the leak was from the top of the tank and in the cabin; therefore, nothing was caused by normal wear or damage. Upon searching, I found that in January of 2019, previous years were recalled to replace the fuel tank due to similar issues (Gas Tank Recall # SC172). Some of these models had recalls for the KSDS as well, and my vehicle had been recalled and repaired. My concern is that this is my 3rd Kia and 6th car total in life. Never have I had to replace a gas tank. I firmly believe some of these 2020 vehicles were built at the end of 2018 with the same parts in the 2019 recall; however were missed due to recall time and manufacturing rollouts.

The contact owns a 2020 Kia Sportage. The contact stated that while driving at various speeds, the oil warning light flickered on the instrument panel. While the contact's son was driving the vehicle at highway speeds, the vehicle hesitated while depressing the accelerator pedal. The contact's son pulled off to the right shoulder of the highway, and the vehicle entered LIMP Mode. Despite the failure, the driver was able to drive the vehicle back to the residence. The contact called the dealer and made an appointment to have the vehicle serviced. While driving the vehicle to the dealer, the failure occurred again, and the vehicle failed to accelerate above 10 MPH. Due to the failure, the contact took the vehicle to a dealer, where the vehicle was diagnosed with engine failure. The following day, the contact called the dealer and was informed that the engine had not failed, and a knock sensor test was performed which restored the engine function. The contact then took the vehicle to an independent mechanic and was informed that the engine was consuming an excessive amount of engine oil. The vehicle was taken back to the original dealer, where an appointment had been scheduled. The dealer performed a series of oil consumption tests and monitored the oil consumption every 1,000 miles. After four consumption tests, the contact was informed that the engine was consuming an excessive amount of engine oil. The contact took the vehicle back to the independent mechanic and was informed that the oil consumption had worsened, and that the vehicle had consumed 4 quarts of oil in less than 5,000 miles. The manufacturer was not notified of the failure. The vehicle had not yet been repaired. The failure mileage was approximately 93,000.