2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at highway speeds, the front passenger’s side wheel was shaking and vibrating abnormally. The cause of the failure was not yet determined. Additionally, while driving at undisclosed speeds, the vehicle stalled and failed to restart. The vehicle was towed to the local dealer who determined that the battery was faulty. The battery was replaced but the failure recurred. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 31,000.

Rear differential failure. This car is my daily driver, and is in circumstances misused. Driving home from work with no warning the differential housing cracked and failed. A failure like this could potentially put myself, other occupants and other drivers on the road a risk by unexpectedly failing with zero warning. There was no sound, nor warning light, the only reason I noticed was when exiting my vehicle I could smell burning fluid. Upon inspection I found that the rear differential housing was cracked, and spewing fluid all over the exhaust.

Vehicle would randomly not start. Initially, it was several months between episodes. Would not jump-start so I would have it towed to a service center / dealership. Once off the tow truck it would start right up. Diagnosis would not find anything and all systems checked out. After several episodes, I decided to leave it at Jeep dealership so they could troubleshoot. They opened case with Jeep but after several weeks, could not replicate the issue. I spent several hundred dollars between diagnosis and towing costs. A simple google search revealed that it wasn't just me having this exact issue with several Jeep vehicles, and even this same model. Tried to get jeep to buy vehicle back but they denied. They sent me to arbitration and they also denied my case. The vehicle again wouldn't start and sat in my yard for 2 weeks, however, all of the Jeep dealerships within 50 miles of my home were "behind/full" and couldn't get to me for several weeks. I threw money at it and replaced the starter. The vehicle started back up and I sold it. It was the most frustrating experience ever and I felt that it's a known issue with Jeep and they refuse to recall/fix. They were willing to pay for some of my costs as long as a Jeep dealership did the repairs. Sounds like an admission of guilt to me.

URGENT: Date of near life & death situation.10-6-2023.This 2019 KL Cherokee lost accelerating power while in heavy traffic. As the car was losing speed the "D" drive indicator on center dash started flashing a moments later 2 messages displayed: Msg 1: Service transmission Restart in Park with vehicle @ zero speed. Msg 2: Shift to park or neutral Press brakes and select gear. (Center dash is the screen between tachometer and speedometer) Followed instructions, turned key to off position for a few seconds then started engine placed shifter in drive, accelerated engine to 2000 RPMs, car failed to move. Turned key off a second time, waited about 18 seconds for the mileage readout to clear then another 6 seconds (+-) for the outline light bars for the center screen to clear. Then when started it engaged a drive gear. Even in residential areas there are large trash trucks and large delivery trucks hurrying about, added to this vehicle faulting in roadway much less a center lane on the interstate with no time to pull out of traffic. Don't trust the car seat and booster seat even with air bags to save your children. Action is required to remove these vehicles from service after it has been proven the manufacturer cannot supply the dealership with a successful repair for a well documented failure of a common safety hazard in many of their vehicles. The dealership did not duplicate the problem but did confirm all of the information supplied them matched with the faults stored in PCM Memory. Not being able to duplicate leaves the Technician with just an image of the perils these faults puts the operator and public in, Catastrophic. No specific component could be proven at fault, with vehicle operating normal. After a diagnostic fault code retrieval the option was to allow them to spend maximum 6 hours in electrical testing to verify integrity of electrical connections and components. Trust and confidence in an organizations leadership to accept responsibility for mistakes

Driving on the highway fortunately about 20 MPH and the jeep Cherokee limited died while moving. Could not restart it and had to get towed off the highway . Jeep dealer said it was because of a dead battery that could not hold a charge. Never in 4 years had a problem . Not sure why a dead battery would cause the jeep to shut down completely while moving. Battery replaced and now the radio is dead according to the dealer . Have not picked the jeep up yet