2019 Jeep Cherokee

The vehicle was found to have severe, pre-existing structural and frame damage that compromises its overall crashworthiness and structural integrity. This includes improper prior repairs that mask structural deficiencies. The vehicle is currently available for inspection upon request. Operating a vehicle with unaddressed structural frame damage and substandard prior repairs poses an immediate safety risk. In the event of a collision, the vehicle’s crumple zones and structural pillars may fail to protect the cabin as originally engineered, severely increasing the risk of catastrophic injury or death to myself and my passengers. Yes. The structural damage and improper prior bodywork were formally identified and documented during an automotive inspection. The vehicle's structural integrity and repair defects have been documented via a professional inspection. Despite these documented findings, the dealership (Carvana) and the warranty administrator (SilverRock) are currently refusing to properly address or resolve the structural safety failures. There were no electronic dashboard warning lamps or messages, as this is a physical, structural safety defect stemming from undisclosed prior damage and inadequate repairs rather than an electronic system failure.

Airbags didn't deploy when I was hit by another driver whose speed was greater than 35mph n the other driver didn't break or slow down when hitting me on the driver n left passenger doors. I requested for my insurance company to preserve the vehicle for inspection but I don't know how long they can hold it because it was determined a TOTAL LOSS. When I was hit NONE of my airbags deployed n because of that, left side of my head n shoulder were slammed into driver's door. The vehicle was inspected by my insurance n a certified mechanic n due to impact n location of damage done to vehicle, both parties determined vehicle was TOTAL LOSS n couldn't b repaired. There were no warnings lamps or ANY messages n other symptoms of the problem prior to deployment failure.

We purchased the 2019 Jeep Cherokee new from a Jeep dealership. At 15,000 miles (approx.) the hood began to bounce up and down 1/2" to 3/4" while driving at highway speeds, driving into a wind or following a semi-truck. In addition to the obviously concern over the safety of the hood bouncing and potentially unlatching, this causes the auto start/stop function of the engine to malfunction. We had the Jeep dealership inspect the problem several times under the 36,000 mile warranty period and they adjusted the hood each time, but the hood bouncing would return in a matter of days or a week. They failed to resolve the issue under warranty. Now, we have 79,300 miles on the vehicle and the hood was inspected by a Jeep dealership and it has been adjusted to the maximum adjustment and the hood still bounces dangerously. The dealership now tells us that the panel bond in the hood is broken and has compromised the strength of the hood and that the hood should be replaced. The dealer compared our hood and latch to the hoods and latches of similar vehicles on the lot to make the determination of the broken hood bond. Jeep Consumer Care tells us that Jeep will not cover the hood replacement even though this constitutes a safety issue of the hood potentially unlatching at highway speeds. I am requesting that NHTSA investigate and implement a safety recall.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the inside of the front driver’s side door filled up with water while it was raining. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the cause of the failure was identifiable, but the result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,200.

When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving downhill at approximately 30 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that an excessive amount of pressure on the brake pedal was needed before the vehicle came to a stop. The contact took the vehicle to the dealer who diagnosed that there was excessive rust on the rotors. The contact was informed that the rotors, calipers, and brake pads needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,500.

SINCE I BOUGHT OUR 2019 JEEP CHEROKEE NEW, THE HOOD HAS HAD A BAD FLUTTER. IT FLUTTERS BAD ENOUGH THAT IT SETS OFF THE AUTO STOP/START LIGHT. HAVE HAD IT INTO THE DEALER AT LEAST 6 TIMES AND NO RESOLUTION. IT FLUTTERS SO BAD THAT IT SEEMS THE HOOD IS ACTUALLY GOING TO FLY OPEN. IT REALLY GETS BAD WHEN YOU PASS ANOTHER VEHICHLE.