Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
3940–25K
13425–50K
8750–75K
6275–100K
64100–150K
9150K+
750 reports with mileage · 888 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Power Train. Review the 800 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 457 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 340 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
40 crash reports19 fire reports22 injury reports
What owners actually said
1,638 reports
Mileage unknown · Feb 27, 2025
Power Train
My car has less than forty five thousand miles on it. The rear diferential cracked. I have seen a lot of the same problem with other Jeep Cherokees and the differential cracks in the same spot each time, leading many of us to believe this was caused by a manufacturing defect. My car is recently out of power train warranty and t…
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My car has less than forty five thousand miles on it. The rear diferential cracked. I have seen a lot of the same problem with other Jeep Cherokees and the differential cracks in the same spot each time, leading many of us to believe this was caused by a manufacturing defect. My car is recently out of power train warranty and the repair is over four thousand dollars. While I don't know if this is related, in the car wash, my vehicle will flash a warning that I need to put the car in park and press the brake or it won't go into drive. This is very distressing because in the car wash. There is usually a car moving a couple of feet behind me can I can't press on the brake and put the vehicle in park.
NHTSA ODI #11645293
Mileage unknown · Feb 26, 2025
Power Train
While driving the Cherokee the vehicle shut down. No check engine or warning lights come on.
NHTSA ODI #11644951
71,000 miles · Feb 24, 2025
Engine And Engine Cooling
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was at an independent mechanic for a State Inspection, the contact was informed that there was an engine oil cooler leak into the intake manifold, and the oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was made awar…
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The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was at an independent mechanic for a State Inspection, the contact was informed that there was an engine oil cooler leak into the intake manifold, and the oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 71,000.
NHTSA ODI #11644495
Mileage unknown · Feb 21, 2025
Power Train
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the…
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The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA ODI #11644193
Mileage unknown · Feb 21, 2025
Power TrainService BrakesVehicle Speed Control
Have been dead spots in the gas pedal since we bought it, had almost caused accidents a few times. The transmission has been banging in gear for 4 years. The rear brake calipers do not work. I have asked the dealer many times why my 19 doesn't have the recalls for thus like the 18 and 20 do. They have no answers…
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Have been dead spots in the gas pedal since we bought it, had almost caused accidents a few times. The transmission has been banging in gear for 4 years. The rear brake calipers do not work. I have asked the dealer many times why my 19 doesn't have the recalls for thus like the 18 and 20 do. They have no answers. I
NHTSA ODI #11644128
122,000 miles · Feb 19, 2025
Power Train
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehi…
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The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that parts were on backorder. The manufacturer was not made aware of the failure. The failure mileage was 122,000.
NHTSA ODI #11643681
Mileage unknown · Feb 19, 2025
Unknown Or Other
UNKNOWN I have had the vehicle act as if it wanted to shut down. Received notice of recall and the safety hazard. Have contacted dealership to inquire about remedy 30 days after the recall with very little information given at this time. I was told no parts. Along with no clue to a potential date to fix the safety issue.
NHTSA ODI #11643592
Mileage unknown · Feb 18, 2025
Power Train
Acceleration would not kick in right away and then it would cause a sudden rapid acceleration. I took it to Jeep they said it was a PTU problem. I am original owner I purchased an extended warranty that will cover the issue. However, the part is indefinitely on back order.
NHTSA ODI #11643586
19,000 miles · Feb 18, 2025
Power TrainVehicle Speed Control
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle failed to immediately accelerate while depressing the accelerator pedal. The contact stated that the vehicle was hesitating while accelerating. The cause of the failure was not yet determined. The manufacturer and local de…
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The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle failed to immediately accelerate while depressing the accelerator pedal. The contact stated that the vehicle was hesitating while accelerating. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 19,000.
NHTSA ODI #11643452
Mileage unknown · Feb 17, 2025
Power Train
Following up on NHTSA ID Number: 11632353: Per NHTSA's website: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA." — I won't recount the f…
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Following up on NHTSA ID Number: 11632353: Per NHTSA's website: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA." — I won't recount the full incident of original malfunction related to the PTU and now having been issued safety recall. But to add further complication and still any lack of resolve, we received the notifications of issuance of a safety recall related to our PTU failure. However, all correspondence has continued to state indefinitely that the is currently no resolve available for the problem. Meanwhile, the additional safety concerns and financial hardships this has caused, are compounding. First off, when attempting to move the vehicle which is completely unable to be driven whatsoever, my family and I literally were going to attempt to push the car, as it's completely immobile by its own power. And worse and scarier yet, when we attempted to do so, we found that it could no longer be trusted to hold to it's spot, in the park gear selector position! And having the completely electronic parking brake only, and with a brand new battery now also completely dead mysteriously, parking brake is completely unusable. Only choice has been to keep the vehicle sitting up against wheel chocks on all four wheels. It has become nothing but a source of anxiety and worry about our safety, but also about our lack of any resolve on when, if ever, we'll be able to get it fixed, so that we can hopefully immediately sell it, to get it out of our worrying minds. Secondly, we bought a second car in order for my wife and I both to have, reliable transportation. She being a nurse with a full time position, we had no choice but to have an immediate resolve, whereas Jeep has given us no indication of any fix, at any time in the near future. Unacceptable and Jeep needs to resolve asap.
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence & remedy
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Additional source detail variants (2)
Steering:rack And Pinion:rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Steering:rack And Pinion:pinion Shaft
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Consequence & remedy
Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Consequence & remedy
Consequence: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Consequence & remedy
Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Consequence & remedy
Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Consequence & remedy
Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2019 Jeep Cherokee Problems, Complaints & Recalls | Skip That Year