2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The contact became aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was 64,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40-45 MPH, the 4WD warning light illuminated, and the 4WD Mode became inoperable. The contact was able to continue driving. The contact stated that the failure had caused the vehicle to slide while driving on snowy road surfaces. The vehicle was taken to Carfix Auto Repair, where it was diagnosed that the PTU had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 96,000.

See that there is a voluntary recall, to start, my first occasion, I was driving down a busy highway with my child in the car. The check engine light engaged, all lights on dash came on and the car stopped while I was driving down the highway. Luckily we didn’t get injured. This stopped for a while, then restarted 3-4 more times after slowing to a stop in the middle of a road, highway. Now, the engine jerks so hard when accelerating, or when slowing down as if the engine was ready to fall out. This is extremely dangerous and needs the recall to be in effect, fixed as soon as possible before someone gets killed. Parts on back order indefinitely is unbelievable. What are we supposed to do? Drive, and hope that we don’t get killed because of a defect??

While driving vehicle it suddenly began shaking uncontrollably and then lost power. Very easily could have lost control and been involved in a collision with another vehicle or lost control and go off of roadway. After having vehicle towed to repair shop it was diagnosed with a premature detonation causing the pistons and valves to become damaged beyond repair.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was smoke entering the cabin of the vehicle through the vents from the engine. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that there were metal shavings inside the transmission fluid. The vehicle was not repaired. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue, offered to assist with a rental vehicle, and opened a case. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out of the driveway, the transmission went into neutral, and the check engine, traction control, and parking brake warning lights were illuminated. The contact proceeded to switch from all-wheel drive to auto and the vehicle shifted into reverse. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the failure was attributed to an incorrect gear ratio and that the vehicle could not be repaired because the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the “Service 4WD” warning light illuminated. While driving uphill, the vehicle jerked and stalled; however, the vehicle was restarted after several attempts. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The contact called the local dealer, who confirmed that there was no warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who determined that the PTU needed to be replaced. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle for the failure. The failure mileage was approximately 102,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated while the vehicle was parked, there was a puddle of fluid underneath the vehicle, and there was an abnormal odor coming from the engine. There were no warning lights illuminated. The vehicle was then taken to a dealer where it was diagnosed and determined that the power transfer unit needed to be replaced. The contact was informed that there were metal shavings inside the transmission fluid. The contact was advised not to drive the vehicle. The vehicle was not repaired because the part was not available. The contact then took the vehicle to an independent mechanic and was informed that the power transfer unit needed to be replaced. The failure mileage was approximately 85,000. VIN tool confirms parts not available.