2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact was fearful of driving the vehicle due to safety concerns.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 60 MPH, the message "Service 4-WD" was displayed. The contact stated that the failure also occurred during cold starts. The vehicle was taken to a local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The contact was advised that there was a recall related to the failure, but the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 25V011000 (Power Train). The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle lost motive power. The message "4x4 Malfunction" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The dealer informed the contact that although the recall parts were not yet available, the parts could be ordered under the warranty of the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

The 4wd has a warning light that says 4wd not available. I had my mechanic run the code C14A7-97 and it stated PTU Motor - Component or System Operation Obstructed or Blocked - Active, Pending, Stored. I looked it up and there is an issue with this with the code C01 stating this is an issue but my vehicle says there are no recalls on my vin. I have all the symptoms listed in the report saying it is a recall. I live in Montana I need 4wd

I’m reporting a Power Transfer Unit (PTU) failure on my 2019 Jeep Cherokee Limited 4x4. I recently took the vehicle in for inspection after noticing performance issues, and it was diagnosed with a failing PTU. After researching this problem, I found that Jeep has issued a recall for PTU issues on certain 2014–2019 Cherokees, but my vehicle is not included in that recall. This is frustrating because I’m experiencing the same exact issues described by those whose vehicles were recalled—loss of power to the wheels, difficulty accelerating, and major safety concerns when driving. My Jeep has around 90,000 miles and has been well cared for with no prior major mechanical problems. This is the first significant issue I’ve had, and it’s a serious one. It’s clear this problem is not isolated to just the VINs currently covered under the recall. Jeep’s response so far has been to deny responsibility based on recall limitations—even though the defect is clearly present in my vehicle. I believe more owners are going to experience this same failure if their vehicles haven’t already, and they’re being left to pay for something that should be covered. I’m asking the NHTSA to investigate whether the scope of this recall needs to be expanded. This is a known defect, and there is no reason owners like me should be excluded from repair coverage just because our VINs didn’t make the original list—especially when the symptoms and failures are identical.

I am writing to express my deep frustration and concern regarding the unresolved recall on my Jeep vehicle, which has rendered it unsafe and undrivable. Despite my repeated efforts, I have received no meaningful support or communication from Stellantis. Here are the details: Recall Status: The vehicle is subject to an open recall (issued in January 2025), for which a remedy is still unavailable. Dealership Diagnosis: On or around July 15, 2025, I took my vehicle to a certified Jeep dealership due to warning messages and irregular driving behavior. The dealership confirmed the vehicle is exhibiting symptoms directly associated with the recall and advised me to park the vehicle immediately for safety reasons. Stellantis Communication Breakdown: I contacted Stellantis on July 15, 2025, and was informed a case manager would reach out. As of today, I have received no follow-up communication. When I attempt to call, I am either disconnected or transferred to a voicemail with no response. There is no direct way to reach the case manager, and I am forced to call repeatedly with no resolution. Impact on My Life: I have been without a vehicle since July 15. I rely on my car to get to work, transport my children, and attend medical appointments. I am still responsible for monthly car payments and insurance on a vehicle that I cannot safely operate. Given the safety risk and financial burden, I am formally requesting immediate assistance in the form of a loaner vehicle or rental coverage until a recall remedy is available and the vehicle is repaired.

While driving on the highway the vehicle suddenly loses power when trying to get up to speed limits. The following warning messages occur: 4WD System Unavailable Service Required, ACC/FCW Limited Functionality Service Required, Service Electronic Stability Control, Service Electronic Throttle Control. Could have caused rear collision or other accidents from trying to pull over. Creates a very dangerous situation on highways with no shoulders. Once the vehicle has slowed down it impossible to get back up to speeds, as it has to be pulled over and restarted. Upon inspection by Reed Jeep Dealership, the PTU needs to be replaced. Other similar year, make and models have already been recalled for this same issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4-Wheel Drive" was displayed, and the vehicle made an abnormal grinding sound. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000(Power Train), which the contact related to the failure. The failure mileage was 59,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at 45 MPH, the vehicle started to vibrate and made an abnormal ticking sound. The contact's wife pulled over and informed the contact about the failure. The contact arrived at the scene and was able to drive the vehicle to the dealer, where it was diagnosed with power transfer unit failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 105,511. VIN tool confirms parts not available.