NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,638 reports450 miles · May 29, 2019
Electrical System
THE RADIO OPERATES ERRATICALLY AND WILL BOUNCE FROM ONE MODE TO ANOTHER. THE AUDIO WILL GO IN AND OUT AS WELL AS THE AIR AND HEAT. THE SCREEN GOES BACK AND FORTH BETWEEN RADIO, CONTROLS, NAVIGATION, CLIMATE, APPS, AND MEDIA UNCONTROLLABLY WITHOUT ANY PROMPTING FROM THE DRIVER OR PASSENGER. THE VEHICLE WAS IN MOTION EACH TIME IT …
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THE RADIO OPERATES ERRATICALLY AND WILL BOUNCE FROM ONE MODE TO ANOTHER. THE AUDIO WILL GO IN AND OUT AS WELL AS THE AIR AND HEAT. THE SCREEN GOES BACK AND FORTH BETWEEN RADIO, CONTROLS, NAVIGATION, CLIMATE, APPS, AND MEDIA UNCONTROLLABLY WITHOUT ANY PROMPTING FROM THE DRIVER OR PASSENGER. THE VEHICLE WAS IN MOTION EACH TIME IT ACTED ERRATICALLY CAUSING MAJOR DISTRACTION AND DISRUPTION TO THE DRIVER. THIS HAPPENED ON CITY STREETS, HIGHWAYS, WHILE TURNING, AND WHILE PARKED WITH THE CAR ON. WHEN BROUGHT TO AN AUTHORIZED DEALER THEY SAID THAT THERE WAS NO PROBLEM AND THAT NOTHING COULD BE FIXED.
NHTSA ODI #11210745
13,000 miles · May 27, 2019
Power Train
STARTED OUT WHEN GOING OVER A BUMP SLOW YOU HEARD A GRINDING NOISE, NOW WHEN IT SHIFTS INTO FIRST AT A STOP THE TRANSMISSION HAS A CLICKING NOISE AND ALSO SURGES AND SHIFTS HARD.
NHTSA ODI #11210104
Mileage unknown · May 25, 2019
Air BagsCrashInjury
TAKATA RECALL I HAD WITNESSED MY AIR BAGS NOT DEPLOY, WHEN I WAS JUST INVOLVED IN A CAR ACCIDENT. BECAUSE I HAD UNINTENDED ACCELERATION WHICH CAUSED ME TO NOT BE ABLE TO STOP AND WE WERE HIT ON THE SIDE AND OUR SIDE AIR BAGS DID NOT DEPLOY ON OUR RIGHT SIDE. *DT*JB
NHTSA ODI #11209972
3,150 miles · May 24, 2019
Electrical SystemFuel/propulsion System
AS I HAVE ONLY HAD THE CAR 3 DAYS, I CAN'T SAY WHAT IT 'USED TO' DRIVE LIKE. BUT MORE THAN A FEW TIMES, I HAVE BEEN TRYING TO ACCELERATE FROM A STOP, AND THE VEHICLE HESITATES FOR A MOMENT. SOMETIMES I HAVE BEEN TRYING TO MAKE A LEFT TURN ACROSS TRAFFIC, OR CROSS A BUSY HIGHWAY. FORTUNATELY, I HAVEN'T BEEN IN ANY CLOSE CALLS YET…
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AS I HAVE ONLY HAD THE CAR 3 DAYS, I CAN'T SAY WHAT IT 'USED TO' DRIVE LIKE. BUT MORE THAN A FEW TIMES, I HAVE BEEN TRYING TO ACCELERATE FROM A STOP, AND THE VEHICLE HESITATES FOR A MOMENT. SOMETIMES I HAVE BEEN TRYING TO MAKE A LEFT TURN ACROSS TRAFFIC, OR CROSS A BUSY HIGHWAY. FORTUNATELY, I HAVEN'T BEEN IN ANY CLOSE CALLS YET, BUT I CAN DEFINITELY SEE HOW AN ACCIDENT COULD OCCUR, IF YOU PUSH ON THE GAS TO MAKE A TURN AND YOUR CAR ACCELERATES REALLY SLOWLY FOR THE FIRST 2 SECONDS. I WILL BE TAKING MY VEHICLE TO THE DEALERSHIP ON MONDAY TO SEE WHAT CAN BE DONE ABOUT IT.
NHTSA ODI #11209813
3,200 miles · May 24, 2019
EngineUnknown Or Other
JUST PURCHASED VEHICLE 3 DAYS AGO. HAS 3,300 MILES ON IT. EVERY TIME I'VE DRIVEN IT TODAY, THE RADIO VOLUME AND RECEPTION FADES IN AND OUT. ON EVERY CHANNEL. I DON'T LIVE OR DRIVE IN REMOTE AREAS, SO IT IS NOT A SIGNAL ISSUE. I ENJOY LISTENING TO MUSIC WHILE DRIVING, BUT THIS WAS SO ANNOYING THAT I RODE HOME IN SILENCE. THE FADE…
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JUST PURCHASED VEHICLE 3 DAYS AGO. HAS 3,300 MILES ON IT. EVERY TIME I'VE DRIVEN IT TODAY, THE RADIO VOLUME AND RECEPTION FADES IN AND OUT. ON EVERY CHANNEL. I DON'T LIVE OR DRIVE IN REMOTE AREAS, SO IT IS NOT A SIGNAL ISSUE. I ENJOY LISTENING TO MUSIC WHILE DRIVING, BUT THIS WAS SO ANNOYING THAT I RODE HOME IN SILENCE. THE FADE IN AND OUT HAPPENS REGARDLESS OF MOTION OF THE VEHICLE OR VOLUME I TURN IT UP TO.
NHTSA ODI #11209812
2,600 miles · May 23, 2019
Service Brakes
ON 5/23/2019 MY WIFE WAS EXITING A PARKING LOT DRIVING FORWARD IN OUR 2019 JEEP CHEROKEE. SHE TURNED RIGHT INTO THE DRIVEWAY AND THEN STEERED RIGHT TOWARD THE CENTER LANE. THERE WERE NO CARS AROUND HER. SUDDENLY THE DASH LIT UP IN RED BRAKE, AND THE PARKING BRAKE ENGAGED. SHE STOPPED MOMENTARILY, TRYING TO FIGURE OUT WHAT HAD JU…
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ON 5/23/2019 MY WIFE WAS EXITING A PARKING LOT DRIVING FORWARD IN OUR 2019 JEEP CHEROKEE. SHE TURNED RIGHT INTO THE DRIVEWAY AND THEN STEERED RIGHT TOWARD THE CENTER LANE. THERE WERE NO CARS AROUND HER. SUDDENLY THE DASH LIT UP IN RED BRAKE, AND THE PARKING BRAKE ENGAGED. SHE STOPPED MOMENTARILY, TRYING TO FIGURE OUT WHAT HAD JUST HAPPENED. AT THIS POINT THE LIGHT WENT OUT AND THE PARKING BRAKE RELEASED. SHE DROVE HOME WITHOUT INCIDENT. THE DOORS WERE NOT AJAR. SHE WAS NOT BACKING UP. OUR JEEP DOES NOT HAVE THE FORWARD SENSORS, JUST THE REAR SENSORS. WE DO HAVE THE PARKING BRAKE SET (U-CONNECT) TO AUTO ENGAGE WHEN SHIFTED INTO PARK. WE ARE CONCERNED THIS COULD HAPPEN ON THE HIGHWAY AT 65 MPH. I'M BRINGING IT TO THE DEALER IN THE MORNING.
NHTSA ODI #11209589
15,600 miles · May 22, 2019
Electrical System
WHILE RIDING THE AIR CONDITIONER WILL START BLOWING HOT AIR FOR ABOUT 45 SECONDS AND THEN START BACK BLOWING COOL AGAIN.
NHTSA ODI #11209327
2,300 miles · May 21, 2019
Power TrainVehicle Speed Control
DRIVING APPROXIMATELY 30-40 MPH WHEN SLOWING DOWN TO APPROXIMATELY 10-15 MPH TO YIELD FOR ONCOMING TRAFFIC OR A RED LIGHT THE VEHICLE WILL HAVE A DELAYED RESPONSE TO ANY ACCELERATION INPUT CAUSING A DANGEROUS SITUATION (IE. IF TRYING TO TAKE OFF IN FRONT OF ANOTHER VEHICLE DUE TO SPACE BUT REALIZE THEY ARE TRAVELING MUCH FASTER …
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DRIVING APPROXIMATELY 30-40 MPH WHEN SLOWING DOWN TO APPROXIMATELY 10-15 MPH TO YIELD FOR ONCOMING TRAFFIC OR A RED LIGHT THE VEHICLE WILL HAVE A DELAYED RESPONSE TO ANY ACCELERATION INPUT CAUSING A DANGEROUS SITUATION (IE. IF TRYING TO TAKE OFF IN FRONT OF ANOTHER VEHICLE DUE TO SPACE BUT REALIZE THEY ARE TRAVELING MUCH FASTER THAN ANTICIPATED YOU ARE UNABLE TO GET OUT OF THE WAY DUE TO CAR NOT RESPONDING TO PEDAL INPUT IMMEDIATELY).
NHTSA ODI #11209040
3,000 miles · May 21, 2019
Visibility/wiper
VISIBILITY DISTORTED IN RAINY CONDITIONS DUE TO INSUFFICIENT WINDSHIELD WIPERS AND OR COATING ON GLASS. VISIBILITY DIRECTLY IN FRONT OF ME WHEN DRIVING GETS DISTORTED WITH MINIMAL RAINFALL CAUSING A DANGEROUS DRIVING CONDITION. USING NO WINDSHIELD WIPERS IS BETTER THAN HAVING THEM ON. ISSUE OCCURRED SINCE DATE OF DELIVERY (11/30…
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VISIBILITY DISTORTED IN RAINY CONDITIONS DUE TO INSUFFICIENT WINDSHIELD WIPERS AND OR COATING ON GLASS. VISIBILITY DIRECTLY IN FRONT OF ME WHEN DRIVING GETS DISTORTED WITH MINIMAL RAINFALL CAUSING A DANGEROUS DRIVING CONDITION. USING NO WINDSHIELD WIPERS IS BETTER THAN HAVING THEM ON. ISSUE OCCURRED SINCE DATE OF DELIVERY (11/30/2018) AND BECAME MORE NOTICEABLE RECENTLY DUE TO WEATHER CHANGES. ISSUE OCCURS BOTH WHEN IN MOTION OR STAND STILL ON ALL ROAD TYPES.
NHTSA ODI #11209036
5 miles · May 13, 2019
EnginePower Train
AFTER AN INTERSECTION STOP AND STARTING TO ACCELERATE DURING A RIGHT TURN AND CAR IN MOTION, THE CAR ENGINE STALLED. THE DASHBOARD SHOWED 0 RPM AND JUST THE BATTERY INDICATOR ON. PARK OVER THE ROAD SHOULDERS, I COULD START THE ENGINE AGAIN AFTER 2 ATTEMPTS. THIS HAS HAPPENED 3 TIMES AS OF NOW, 2 TIMES LAST WEEK (MAY 10 AND MAY …
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AFTER AN INTERSECTION STOP AND STARTING TO ACCELERATE DURING A RIGHT TURN AND CAR IN MOTION, THE CAR ENGINE STALLED. THE DASHBOARD SHOWED 0 RPM AND JUST THE BATTERY INDICATOR ON. PARK OVER THE ROAD SHOULDERS, I COULD START THE ENGINE AGAIN AFTER 2 ATTEMPTS. THIS HAS HAPPENED 3 TIMES AS OF NOW, 2 TIMES LAST WEEK (MAY 10 AND MAY 11 2019). WENT TO THE JEEP DEALER IN PINEVILLE, CHARLOTTE, NC. THEY SUPPOSE EXECUTED THE WORK ORDER FOR THE SAFETY RECALL U86 (NHTSA RECALL NUMBER 18V-523) ON MAY 11. BUT TODAY (MAY 13 2019) THE CAR DID EXACTLY THE SAME IN THE SAME INTERSECTION LIKE THE FIRST TIME. CAR HAS ONLY 4,250 MILES. CONSUMER STATED I WENT TO THE DEALERSHIP AS I SAW "OIL PRESSURE" ERROR MESSAGE ON THE DASHBOARD AND NOTICED ABNORMAL LOW ENGINE OIL LEVEL, HAVING JUST 4,000 MILES. DURING THE RECALL SERVICE, THEY SUPPOSE CHECKED ALL LEVELS INCLUDING THE MOST IMPORTANT ONE: ENGINE OIL. SO, AFTER A OIL CHANGE AND OIL LEVEL REPLENISHMENT, THE JEEP CHEROKEE IS WORKING WELL SINCE THEN. CONSUMER TOOK THE VEHICLE TO ANOTHER DEALER TO GET OIL CHANGE.*JB
NHTSA ODI #11207256
Official recalls
11May 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence & remedy
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Apr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Aug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Additional source detail variants (2)
Steering:rack And Pinion:rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Steering:rack And Pinion:pinion Shaft
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Jun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Consequence & remedy
Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Mar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Consequence & remedy
Consequence: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Dec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Consequence & remedy
Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Oct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Jul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Consequence & remedy
Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
May 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Consequence & remedy
Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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