2004 Hyundai Santa Fe

HYUNDAI RECALL CAMPAIGN 124/THE DEALER ORDERED THE FRONT COIL SPRING ON 12/16/2014 AND HAS NEVER RECEIVED IT. HYUNDAI CAN NOT TELL THEM WHERE THE PART IS AND HAS NOT BEEN HELPFUL IN LOCATING ANOTHER PART. A TIRE BURST DUE TO THE RECALLED PART SO THE CAR HAS BEEN SITTING UNDRIVEABLE AT THE MAGUIRE DEALERSHIP IN ITHACA NY FOR OVER A MONTH. AS A CONSUMER WE HAVE NOT BEEN ABLE TO GET ANY ANSWERS FROM HYUNDAI. THIS IS A RECALLED PART AND THEY ARE NOT MAKING ANY EFFORT TO FIX THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THERE WAS A LOUD NOISE COMING FROM THE FRONT END AS THE VEHICLE VEERED TO THE RIGHT. THE VEHICLE WAS SHIFTED TO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT DRIVER'S SIDE COIL SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, THE CONTACT NOTICED THAT THE COIL SPRING OF THE FRONT PASSENGER'S SIDE FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V350000 (SUSPENSION). THE FAILURE MILEAGE WAS 92,000.

WHILE LOOKING FOR A PARKING PLACE, THE AIR BAG IN THE BACK OF THE DRIVER SIDE FRONT SEAT SPONTANEOUSLY DEPLOYED, INJURING MY BACK AND MY LEFT KNEE. MY CHIROPRACTOR GOT MY BACK SOMEWHAT REPAIRED, BUT MY KNEE ENDED UP HAVING A MENISCUS TEAR THAT HAS NOT YET BEEN REPAIRED. HYUNDAI IS WILLING TO REPLACE WHAT MY INSURANCE COMPANY PAID OUT FOR MEDICAL CARE AND TO FIX MY CAR. I WILL BE HAVING MEDICAL ISSUES FOR THE REST OF MY LIFE THANKS TO THIS AIR BAG INCIDENT. I BELIEVE HYUNDAI SHOULD PAY FOR ALL FUTURE MEDICAL ISSUES RESULTING FROM THIS INCIDENT BUT .... THEY INVESTIGATED AND ARE SAYING THAT THE "COMPUTER SHOWS AN IMPACT SEVERE ENOUGH TO CAUSE THE DEPLOYMENT" SO THEY ARE WILLING TO REPLACE THE SEAT AND REIMBURSE ONLY THE INSURANCE COMPANY. THEY SAY FUTURE MEDICAL ISSUES ARE MY RESPONSIBILITY. I DO NOT BELIEVE THIS SHOULD BE THIS WAY. THEIR PRODUCT CAUSED IT, THEY SHOULD BE RESPONSIBLE! *TR

THE VEHICLE ACCELERATED TO A HIGH RATE OF SPEED WHEN JUST TOUCHING THE GAS PEDAL. THE BRAKE MUST IMMEDIATELY BE ENGAGED TO SLOW THE CAR. ONCE THE CAR IS MOVING THE ACCELERATOR WORKS. WHILE CRUISING THE ENGINE RPM SURGES FORCING THE BRAKES TO BE ENGAGED.THIS IS A DANGEROUS SITUATION IN TRAFFIC. THE PREVIOUS OWNER SAID THE VEHICLE HAS BEEN DOING THIS FOR YEARS AND SHE JUST LIVED WITH IT. IT IS UNSETTLING TO HAVE A VEHICLE SURGE WHENEVER IT WANTS. *TR

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT THERE WAS A STRONG VIBRATION COMING FROM THE FRONT BRAKES. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS WHERE IT WAS REPAIRED BUT THE FAILURE RECURRED. THE REPAIR SPECIFICS WERE NOT AVAILABLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V131000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 12/22/14*LJ THE CONSUMER STATED THE VEHICLE HAS HAD A PULSATING SENSATION FROM THE BRAKES. THE VEHICLE WOULD TAKE LONGER TO STOP AND THERE WOULD BE VIBRATION IN THE STEERING WHEEL. THE CONSUMER WAS INFORMED THERE WAS THE VEHICLE WAS NOT INCLUDED IN THE RECALL FOR THE BRAKES. THE CONSUMER NEARLY HAD AN ACCIDENT WITH A SEMI TRUCK DUE TO THE FAILURE. UPDATED 05/26/2015 *JS

TOOK MY HYUNDAI SANTA FE IN FOR THE RECALL ON THE SPRING ISSUE. AFTER RETURNING HOME AND LOOKING AT THE WORK ORDER THAT LISTED THEIR ACTIVITY AS INSTALLING A ?FRONT SPRING PROTECTOR INSTALLATION,? I CALLED THEIR NATIONAL CONSUMER HELP NUMBER AND ASKED ABOUT THE PARAMETERS USED IN EVALUATING THE REPAIR DECISION. HER ANSWER WAS: THE DEALER WILL INSPECT AND DO EITHER A SPRING REPLACEMENT IF SEVER DAMAGE IS FOUND OR INSTALL A FRONT SPRING PROTECTION KIT AND SPRAY APPLICATION (OF SOMETHING) IF MODERATE DAMAGE IS FOUND. I QUESTIONED THE PARAMETERS FOR LEADING TO A DECISION, THE FIRST PERSON I TALKED TO SAID IT WAS THE DEALERS RESPONSIBILITY. I RESPONDED BY ASKING FOR A SUPERVISOR, AFTER TRANSFER SHE REPEATED THE PREVIOUS ANSWER. I HAVE BEEN INVOLVED IN MANY STRUCTURAL EVALUATIONS OF RUSTY STRUCTURAL ELEMENTS. ONE CANNOT JUST EYEBALL A SITUATION LIKE THIS, THERE ARE PARAMETERS FOR THE REPAIR OR REPLACEMENT. I FOUND THE SUPERVISORS ANSWER, THAT SHE COULD NOT DIRECT ME TO A CORPORATE ENGINEERING OFFICE FOR SPECIFIC DESIGN PARAMETERS AND THAT THE DEALERS WOULD BE MAKING THE DECISIONS WAS QUESTIONABLE AT BEST IN TERMS OF THEIR ANSWER, WITH NO DEFINED EVALUATIVE CRITERIA AND THEIR RELIABILITY ON THE DEALERS TO MAKE A SAFETY CHOICE OVER A ECONOMIC ONE. THE RECALL WAS FROM HYUNDAI NOT THE DEALER I PURCHASED FROM. THERE WERE TWO OTHER INSTANCES RELATING TO RUST ON THIS CAR, THE CAR NEEDED TO HAVE ITS FUEL TANK REPLACED A FEW YEARS AGO BECAUSE IT WAS RUSTING AND LEAKING GASOLINE, I HAVE THE EXTENDED BUMPER TO BUMPER 100,000 MILE WARRANTY. LITTLE DID THAT HELP, THEY CLAIMED IT WAS NOT COVERED (WHAT DOES BUMPER TO BUMPER MEAN) AND DENIED COVERAGE. A SEPARATE ISSUE OCCURRED WHEN THE CAR DIED ABOUT 100 YARDS FROM MY SERVICE GARAGE, PUSHED IT IN, THEY FOUND A CORRODED WIRE (WHAT EVER) AND REPLACED IT. WHEN I CALLED FOR REIMBURSEMENT, THEY DENIED IT. *TR

I WAS COMING HOME FROM THE STORE AND HAD JUST TURNED INTO MY DRIVEWAY WHEN MY CAR SUDDENLY VEERED TO THE RIGHT AND STOPPED. I HEARD A LOUD NOISE AND THE ENTIRE SIDE OF MY CAR COLLAPSED ON THE RIGHT SIDE. SOMETHING WAS STICKING INTO THE TIRE. I HAD TO HAVE IT TOWED TO THE DEALERS AND REPAIRED. IT COST US OVER $500. IT WAS STILL UNDER THE DEALERS WARRANTY, BUT WAS NOT COVERED. WE FEEL WE SHOULD BE REIMBURSED. *TR

2004 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARDS TO FRONT COIL SPRING RECALL. *SMD THE CONSUMER STATED SHE WAS DRIVING AT A SLOW SPEED, WHEN THE FRONT COIL SPRING FAILED AND THE VEHICLE IMMEDIATELY CAME TO STOP WITH THE COIL SPRING PUSHING AGAINST THE RIGHT TIRE . THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE DECEMBER 19, 2011 INCIDENT. *JB

ON 12/31/2012, THE COIL SPRING ON MY 2004 HYUNDAI SANTA FE FRACTURED AND PUNCTURED THE RIGHT FRONT TIRE OF THE VEHICLE. I PAID UPWARDS OF $2000 ON 1/7/2013 TO HAVE THIS REPAIRED. I HAVE SINCE TRADED IN THE VEHICLE AND NO LONGER OWN IT. I RECENTLY RECEIVED A RECALL NOTICE FROM HYUNDAI USA DESCRIBING THE SAME COIL SPRING FRACTURE THAT I EXPERIENCED A COUPLE OF YEARS EARLIER. THIS RECALL IS CALLED 'CAMPAIGN124' BY HYUNDAI. TODAY (11/4/2014), I CALLED TO INQUIRE ABOUT THE POSSIBILITY FOR SOME REIMBURSEMENT FOR THE REPAIR I HAD PERFORMED AFTER MY INCIDENT. I WAS INFORMED THAT THIS WAS NOT POSSIBLE SINCE I NO LONGER OWNED THE VEHICLE AND THE REPAIR COULD NOT BE INSPECTED BY HYUNDAI, I DON'T FEEL THAT THIS IS RIGHT AND I SHOULD BE ENTITLED TO SOME REIMBURSEMENT. IF REQUESTED, I WOULD BE ABLE TO PROVIDE DETAIL OF THE WORK PERFORMED BY THE MECHANIC WHO PERFORMED THE SERVICE. *TR

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD NOISE EMITTED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT COIL SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE FAILURE MILEAGE WAS 70,000.