2004 Hyundai Santa Fe

I RESPONDED TO HYUNDAI'S RECALL EMAIL AND WHEN I TRIED TO SIGN UP TO HAVE MY VEHICLE'S ISSUES RESOLVED AND SCHEDULE ELECTRONICALLY I COULD NOT DO SO UNLESS I AGREED TO ALSO SCHEDULE A RECOMMENDED SERVICE SUCH AS AN OIL CHANGE. THE SITE I WAS SENT TO IS HTTPS://AUTOSERVICE.HYUNDAIUSA.COM/CAMPAIGN124/MICROSITETEMPLATE/MICROSITETEMPLATEVINVALIDATE/1424

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. IN OCTOBER OF 2014, THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE VEHICLE WAS INSPECTED AND A PROTECTOR PLATE WAS INSTALLED ON THE FRONT COIL SPRING. IN APRIL OF 2016, WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE FRONT COIL SPRING WAS CORRODED AND RUSTED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 176,000.

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 30 MPH, A LOUD NOISE EMITTED FROM THE FRONT PASSENGER SIDE AND THE PASSENGER SIDE OF THE VEHICLE SUDDENLY LOWERED. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE FRONT COIL SPRING HAD FRACTURED AND PART OF THE SPRING HAD PUNCTURED THE FRONT PASSENGER TIRE CAUSING THE TIRE TO DEFLATE. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THE COIL SPRING WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP FLASHED RANDOMLY. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE PART WAS UNAVAILABLE TO SCHEDULE THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

GOT INTO CAR MORNING OF THE TENTH. CAR WAS MAKING NOISE. PARKED CAR. HUSBAND TOOK LOOK AT IT NOTICE HEAT SHIELD LOSE. THAT DID NOT TURN OUT TO BE NOISE.ON CLOSER INSPECTION NOTICE BROKEN COIL SPRING FRONT DRIVERS SIDE. FUNNY THEY ARE RECALLING THIS MODEL CAR FOR THIS POTENTIAL PROBLEM, BUT MY 2004 SANTA FE ACTUALLY HAD THIS FAILURE AND IT IS NOT COVERED ! *TR

HYUNDAI RECALL CAMPAIGN 124/THE DEALER ORDERED THE FRONT COIL SPRING ON 12/16/2014 AND HAS NEVER RECEIVED IT. HYUNDAI CAN NOT TELL THEM WHERE THE PART IS AND HAS NOT BEEN HELPFUL IN LOCATING ANOTHER PART. A TIRE BURST DUE TO THE RECALLED PART SO THE CAR HAS BEEN SITTING UNDRIVEABLE AT THE MAGUIRE DEALERSHIP IN ITHACA NY FOR OVER A MONTH. AS A CONSUMER WE HAVE NOT BEEN ABLE TO GET ANY ANSWERS FROM HYUNDAI. THIS IS A RECALLED PART AND THEY ARE NOT MAKING ANY EFFORT TO FIX THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THERE WAS A LOUD NOISE COMING FROM THE FRONT END AS THE VEHICLE VEERED TO THE RIGHT. THE VEHICLE WAS SHIFTED TO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT DRIVER'S SIDE COIL SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, THE CONTACT NOTICED THAT THE COIL SPRING OF THE FRONT PASSENGER'S SIDE FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V350000 (SUSPENSION). THE FAILURE MILEAGE WAS 92,000.

TOOK MY HYUNDAI SANTA FE IN FOR THE RECALL ON THE SPRING ISSUE. AFTER RETURNING HOME AND LOOKING AT THE WORK ORDER THAT LISTED THEIR ACTIVITY AS INSTALLING A ?FRONT SPRING PROTECTOR INSTALLATION,? I CALLED THEIR NATIONAL CONSUMER HELP NUMBER AND ASKED ABOUT THE PARAMETERS USED IN EVALUATING THE REPAIR DECISION. HER ANSWER WAS: THE DEALER WILL INSPECT AND DO EITHER A SPRING REPLACEMENT IF SEVER DAMAGE IS FOUND OR INSTALL A FRONT SPRING PROTECTION KIT AND SPRAY APPLICATION (OF SOMETHING) IF MODERATE DAMAGE IS FOUND. I QUESTIONED THE PARAMETERS FOR LEADING TO A DECISION, THE FIRST PERSON I TALKED TO SAID IT WAS THE DEALERS RESPONSIBILITY. I RESPONDED BY ASKING FOR A SUPERVISOR, AFTER TRANSFER SHE REPEATED THE PREVIOUS ANSWER. I HAVE BEEN INVOLVED IN MANY STRUCTURAL EVALUATIONS OF RUSTY STRUCTURAL ELEMENTS. ONE CANNOT JUST EYEBALL A SITUATION LIKE THIS, THERE ARE PARAMETERS FOR THE REPAIR OR REPLACEMENT. I FOUND THE SUPERVISORS ANSWER, THAT SHE COULD NOT DIRECT ME TO A CORPORATE ENGINEERING OFFICE FOR SPECIFIC DESIGN PARAMETERS AND THAT THE DEALERS WOULD BE MAKING THE DECISIONS WAS QUESTIONABLE AT BEST IN TERMS OF THEIR ANSWER, WITH NO DEFINED EVALUATIVE CRITERIA AND THEIR RELIABILITY ON THE DEALERS TO MAKE A SAFETY CHOICE OVER A ECONOMIC ONE. THE RECALL WAS FROM HYUNDAI NOT THE DEALER I PURCHASED FROM. THERE WERE TWO OTHER INSTANCES RELATING TO RUST ON THIS CAR, THE CAR NEEDED TO HAVE ITS FUEL TANK REPLACED A FEW YEARS AGO BECAUSE IT WAS RUSTING AND LEAKING GASOLINE, I HAVE THE EXTENDED BUMPER TO BUMPER 100,000 MILE WARRANTY. LITTLE DID THAT HELP, THEY CLAIMED IT WAS NOT COVERED (WHAT DOES BUMPER TO BUMPER MEAN) AND DENIED COVERAGE. A SEPARATE ISSUE OCCURRED WHEN THE CAR DIED ABOUT 100 YARDS FROM MY SERVICE GARAGE, PUSHED IT IN, THEY FOUND A CORRODED WIRE (WHAT EVER) AND REPLACED IT. WHEN I CALLED FOR REIMBURSEMENT, THEY DENIED IT. *TR