2003 Hyundai Santa Fe

SUB FRAME WAS REPLACED DUE TO HIDDEN ROTTING OF INTERNAL MOUNTING STRUCTURE SEPARATION OF SUSPENSION COMPONENTS, CAUSING POOR CONTROL OF VEHICLE AND TIRE WEAR IN AUG. 2013. UNDER BODY WAS EXPOSED TO CORROSIVE WATER IN JULY, 2017 ABOUT THREE YEARS AGO AND HAS TURNED THE STEEL TO " CRACKERS " RUST CONDITION AND MADE IT UNSAFE TO BE ROAD WORTHY DUE TO POSSIBLE SEPARATION OF SUB FRAME AT BODY MOUNTS.. ALL REPAIRS WHERE AT MY EXPENSE. I FOUND SOME RECALLS TO LATE ON THE COMPUTER. I`M IN THE PROCESS OF REPLACING THE UNIT. I KEPT ALL RECORDS OF REPAIRS AND MAINTENANCE SINCE I PURCHASED IT USED. THE POWER TRAIN IS IN GOOD RUNNING ORDER. I`M NOT TO COMPUTER SAVEY ! I HAVE A FAX MECHINE. THANK YOU.

IN LATE AUGUST MY CAR WAS DUE FOR INSPECTION, SO I DROVE IT TO MY MECHANIC WHO INFORMED ME THAT EVERYTHING WAS GOOD TO GO EXCEPT WHAT I BELIEVE WAS THE FRONT ROCKER ARM(COULD BE WRONG) WAS RUSTED BUT WAS DO FOR A FREE RECALL BECAUSE OF RUST ISSUES. HE INSTRUCTED ME TO TAKE IT TO THE DEALER AND HAVE IT DONE FOR FREE, AND HE KEPT TELLING ME NOT TO LET THEM TRICK ME INTO PAYING FOR IT LIKE DEALERS TEND TO DO, SO HE HIGHLIGHTED ON THE RECALL THE LINES WHICH READS "ALL PARTS AND PROCEDURES WILL BE DONE FREE OF CHARGE" SO I DRIVE TO THE DEALER AND THEY SAY IT SHOULDNT TAKE MORE THAN A COUPLE DAYS, BUT MONTHS STARTED GOING BY WITH NO WORD FROM THEM AND ANYTIME I CALLED TO CHECK UP ON THE CARS STATUS, THEY WOULD LIE TO ME AND SAY "THE PART JUST ARRIVED AND WE'RE WORKIN ON ITNOW" BUT THEY TOLD ME THIS LIKE 6 TIMES, SO I ASKED THEM TO RETURN THE CAR UNTIL PARTS ARRIVED, THEY REFUSED AND CLAIMED LEGAL REASONS. THEN THEY DID RANDOMLY CONTACT MY SICK MOTHER AND TRY TO GET HER TO PAY 2400 DOLLARS! BEFORE THEY WOULD BEGIN WORK, EXPLAINING THEY WOULD BREAK SO MUCH STUFF IN THE PROCESS THAT IT WOULD COST 2400 FOR THE FREE RECALL, BUT 2 MECHANICS INCLUDING THE 1 THAT SENT ME ASSURED ME THAT WAS A LIE, AND THAT THE ONLY THING THEY SHOULD HAVE TO TOUCH DURING THE PROCEDURE IS BOLTS. SO I CALL THEM BACK AND ASK WHATS GOING ON WITH MY CAR AND FINALLY SOMEONE COMES CLEAN SAYING THAT WHILE THEY HAD MY CAR, THEY STARTED HAVING PROBLEMS WITH THE TRANSMISSION, SO THEY START TELLING ME THEY NEED TO WORK ON MY TRANSMISSION BEFORE RELEASING THE CAR. I SAID NO, DONT WORRY ABOUT THE TRANSMISSION, ILL WILL HAVE MY GUY WORK ON THAT AFTER THE RECALL IS COMPLETE. BUT THEY REFUSED TO WORK ON THE RECALL UNLESS I PAID THEM. THEY ALSO REFUSED TO RELEASE THE CAR, THEN A FEW MONTHS LATER I RECEIVED A LETTER TELLING ME TO HAVE MY CAR TOWED, THEY R NOT FIXING IT. SO NOW THE CAR I DROVE THERE NO LONGER WORKS.

CAR HAS CLUNKING NOISE IN FRONT END. MECHANIC SAID IT'S THE SUBFRAME BUSHINGS GOING IN AND OUT OF THE SUBFRAME AND RECOMMENDED REPLACING SUBFRAME. SAID CAR IS "UNSAFE TO DRIVE IN THIS CONDITION." THERE IS A RECALL IN "SALT-BELT" STATES. NOT SURE IT THEY CONSIDER UTAH A SALT-BELT STATE, BUT SALT IS USED HERE EXTENSIVELY IN THE WINTER.

I HAVE OWNED THIS VEHICLE FOR 3 YEARS NOW. THIS NOW MAKES 3 YEARS THAT I HAVE HAD TO REPLACE THE AC CONDENSER. DUE TO THE DESIGN OF THE OIL COOLANT FILTER AND THE TWO PIPING THAT RUN IN BETWEEN THE OIL COOLANT FILTER AND THE AC CONDENSER CAUSES IT TO RUB AGAINST THE AC CONDENSER AND OVERTIME PUNCTURE IT AND PUT A HOLE THROUGH THE CONDENSER.

I CALLED HYUNDAI AFTER HAVING AN ISSUE WITH MY REAR TIRE AND JUST PURCHASING 4 BRAND NEW TIRES. THE REAR OF THE VEHICLE LOOKED BENT AND AFTER NOT UNDERSTANDING WHY IT APPEARED THIS WAY I LOOKED UP RECALLS. I WAS GIVEN A RECALL CHAMPAGNE #090 BY HYUNDAI AND TOLD MY VEHICLE WAS COVED FOR REPAIR. I BROUGHT THE VEHICLE (UNSAFELY) DROVE IT 10-15 MPH TO THE LOCATION TO HAVE IT REPAIRED. APPROXIMATELY A MONTH LATE THE DEALER CONTACTS ME AND SAYS THAT MY VEHICLE IS READY FOR PICK UP. I ASK MORE QUESTIONS ABOUT IT AND FIND OUT THAT THEY DID THE FRONT FRAME OF THE VEHICLE AND NEVER EVEN LOOKED AT THE BACK! THE DEALER CLAIMS THE CHAMPAGNE # 090 IS FOR THE FRONT AND THE BACK FRAME IS NOT COVERED. I WENT BACK AND FORTH BETWEEN HYUNDAI AND THE DEALER AND I WAS TOLD BY HYUNDAI IT WAS COVERED BUT THEY NEVER CALLED THE DEALER DIRECTLY. I WAS THEN TOLD BY HYUNDAI I HAD TO WAIT FOR THE REGIONAL OFFICE TO CONTACT ME. I LITERALLY WAITED TILL DECEMBER 16. 2013 AND STILL ENDED UP WITH NO HELP FROM HYUNDAI. I DID RESEARCH AND EVEN BEING TOLD AFTERWARDS THAT HYUNDAI GAVE ME A INCORRECT CHAMPAGNE # I STILL SHOULD OF HAD THE REAR SUB FRAME REPAIRED AND ANY PARTS WHICH IT CAUSED OTHER DAMAGES, FOR EXAMPLE; THE BUSHINGS AND A NEW REAR TIRE. I ALSO HAVE PROOF THAT ALL 2003 HYUNDAI SANTAFE VEHICLES MADE FROM JAN 2003 THROUGH JUNE 2003, WHICH COVERS MY VEHICLE. ANY HELP FROM YOUR COMPANY IS MUCH APPRECIATED SINCE MY TWIN BOYS WHO ARE IN COLLEGE WAS USING THIS VEHICLE. *JS

SINCE THE HYUNDAI SANTA FE 2003 HAD 1500 MILES ON IT WE WERE TOLD THE ROTORS HAD TO BE REPLACED BECAUSE OF RUST. SINCE THEN WE HAVE HAD BRAKES AND ROTORS REPLACED SEVERAL TIMES.TRANSMISSION LOST FLUID BECAUSE OF RUSTED COOLING LINE. JUST REPLACED POWER STEERING LINES BECAUSE LOST FLUID DUE TO RUSTED LINES. NOW WE ARE LOSING BRAKE FLUID DUE TO RUST. VEHICLE HAS 42500 MILES..CAR PURCHASED NEW IN AUG. 2003. *TR