2003 Hyundai Santa Fe

I DRIVE A 2003 HYUNDAI SANTA FE 3.5L V6. ON THURSDAY, MARCH 2, 2006, I WAS DRIVING SLOWLY DOWN A STEEP, SNOWY HILL IN MY NEIGHBORHOOD. WHEN I APPLIED THE BRAKES TO SLOW THE CAR IN ORDER TO MAINTAIN CONTROL IN THE SNOW, THE BRAKE PEDAL KICKED BACK AND THE BRAKES WOULD NOT ENGAGE COMPLETELY. THEY FELT AS THOUGH THERE WAS A MASS OF SOMETHING SOLID BLOCKING THE PEDAL FROM DEPRESSING ALL THE WAY. I PRESSED HARDER ON THE BRAKE PEDAL, RELEASED THE PEDAL, PRESSED IT AGAIN, BUT NOTHING I DID KEPT MY CAR FROM CONTINUING TO PROPEL ITSELF DOWNHILL. I NEARLY SIDES WIPED A PARKED CAR BECAUSE, AS MY SPEED INCREASED, THE SANTA FE SLID OUT OF CONTROL ON THE SNOW. ONLY BY SOME MIRACLE WAS THE REST OF THIS BUSY NEIGHBORHOOD STREET EMPTY. I FINALLY REGAINED CONTROL AT THE BOTTOM OF THE HILL. AFTER THAT INCIDENT, THE BRAKES WORKED FINE. BUT THIS WAS NOT THE FIRST TIME THIS DANGEROUS FAILURE HAD OCCURRED. AND THAT SEEMS TO BE THE PATTERN OF THIS PROBLEM: ONE OR MORE INCIDENTS ON A WET OR SNOWY DAY FOLLOWED BY NORMAL OPERATION. IN APRIL OF 2004, THE ORIGINAL PROBLEM DEVELOPED. ANY TIME I TRIED TO STOP ON A WET OR SNOWY STREET, THE BRAKES WOULD SLOW THE CAR, BUT NOT STOP IT COMPLETELY. AT THAT TIME, HYUNDAI DID FIND A PROBLEM. MY SERVICE RECEIPT SAYS THE ABS ACTUATOR WAS BAD, THE ECU WAS REPROGRAMMED, AND THE HYDRAULIC UNIT FAILED AND WAS REPLACED. HOWEVER, THIS TIME, ON MARCH 3, 2006, EVEN THOUGH THE SANTA FE BRAKES HAD FAILED IN THE EXACT SAME WAY AS 2 YEARS AGO, HYUNDAI FOUND NO PROBLEM IN THE DIAGNOSTIC IT RAN AND DID NOT ATTEMPT TO MAKE ANY REPAIR. THEY ACTUALLY TOLD ME THAT THIS IS THE WAY THAT THE ABS IS SUPPOSED TO WORK. I AM CERTAIN THAT MY BRAKES WILL FAIL AGAIN, BUT UNTIL MY HYUNDAI DEALER SAYS THERE IS A PROBLEM, THEY'D LIKE ME TO BELIEVE THERE ISN'T ONE. I'LL TRY TO REMEMBER THAT THE NEXT TIME I ROLL DOWN A SNOW-COVERED HILL. *NM

ON SEPTEMBER 29, 2005 I WAS PULLING INTO A SPACE TO PARK MY VEHICLE I WAS PROCEEDING AT APPROXIMATELY 10 MILES PER HOUR OR LESS I APPLIED THE BRAKE AND IT WAS HARD BUT THE VEHICLE DID NOT STOP THE CAR CONTINUED TO ROLL INTO A PARKED CAR WHICH RECEIVED $58.77 WORTH OF DAMAGE PROCEEDING HOME AS I APPROACHED A RED LIGHT I SLOWED DOWN AND THE BRAKES DID NOT STOP THE VEHICLE I USED MY EMERGENCY BRAKE TO STOP THE CAR BEFORE I ROLLED INTO A CAR STOPPED AT THE LIGHTS. I HAD TO USE THE EMERGENCY BRAKE TWICE MORE GETTING HOME,I CALLED HYUNDAI ROADSIDE ASSISSTANCE TO HAVE THE VEHICLE FLAT BEDDED TO LIA HYUNDAI OF ENFIELD UPON CALLING HYUNDAI ROADSIDE ASSISSTANCE THE GENTLEMAN TOLD ME THAT THEIR HAD BEEN A LETTER SENT OUT ABOUT A REPROGRAM TO THE ABS ON SANTA FE'S I ALSO CONTACTED HYUNDAI CONSUMER AFFAIRS DEPARTMENT AND INFORMED THEM OF MY PROBLEM AND THEY TOLD ME THEY WOULD FORWARD ME A LETTER REQUESTING CERTAIN THINGS PERTAINING TO MY VEHICLE AND THE PROBLEM I HAD PART OF THAT REQUEST WAS FOR COLORED PICTURES OF MY VEHICLE. MY WIFE AND I DROVE TO LIA AND TOOK DIGITAL PICTURES OF MY VEHICLE. WE FOUND A SERVICE BULLETIN ON THE FRONT SEAT OF MY VEHICLE HYUNDAI #04-01-002 DATED MARCH 4, 2005 SUBJECT (HYDRAULIC ELECTRONIC CONTROL UNIT HECU REPROGRAMMING. THIS ALSO SAID IT WAS FOR 2003 AND 2004 MY SANTA FE VEHICLES EQUIPPED WITH 3.5L V6 ENGINES. MY VEHICLE IS A 2.7L V6 ENGINE. THEIR REPRESENTATIVES ON 11-2-05 TO INSPECTED MY VEHICLE I RECEIVED A LETTER ON FRIDAY 11-25-05 THAT THEY FOUND NO MALFUNCTIONS OR DEFECTS WITH THE BRAKE SYSTEM. THEY ALSO SAID THAT THEIR INSPECTOR WAS UNABLE TO DUPLICATE THE CONDITION I INDICATED CAUSED MY ACCIDENT. MY INSURANCE ADJUSTER INSPECTED MY VEHICLE ON OCTOBER 10, 2005 TJE INSPECTOR'S REPORT STATES THAT CRAIG THE SERVICE MANAGER SAID THERE IS A BRAKE PROBLEM AND AS YET HAD NOT BEEN DIAGNOSED. TECH DROVE VEHICLE AND BRAKE PEDAL PUSHED BACK WHILE TRYING TO STOP. *NM

DT: CONTACT STATED THE RUBBER ON THE BRAKE PEDAL CAME OFF, AND BECAUSE IT WAS NOT THEIR THE CONTACT DAUGHTER'S FOOT SLIPPED OFF AND SHE HIT THE CAR IN FRONT. THIS HAPPENED ON 9-16-05. THE CONTACT WAS NOT AWARE THAT IT HAD COME OFF. SHE WAS GOING APPROXIMATELY 35-40 MPH. THERE WAS PROPERTY DAMAGE. THIS IS A BRAND NEW VEHICLE. THE DEALER SAID THEY NEVER HAD SUCH PROBLEMS. THE DEALERSHIP TOLD THE CONTACT TO CALL THE CONSUMER CENTER, AND THEY REFERRED HER TO THE NHTSA SAFETY HOT LINE. *AK

CHECK ENGINE LIGHT WAS DISPLAYED. WHILE DRIVING AT A LOW SPEED TOWARD A RED TRAFFIC LIGHT, I APPLIED THE BRAKES WITH NO RESULTS. THE PEDAL WENT ALL THE WAY TO THE FLOOR. RELEASED, RE-APPLIED - STILL NO BRAKES. THIS FAILURE RESULTED IN THE CAR CRASHING INTO THE VEHICLE AHEAD OF IT THAT WAS WAITING AT THE RED STOP LIGHT. BROUGHT THE VEHICLE INTO THE DEALER. THEY COULD NOT FIND ANY PROBLEMS. I WAS CHARGED .5 LABOR HOURS ($46.50) AND SENT ON MY WAY WITH NO RESOLUTION OR EXPLANATION OF WHAT CAUSED THE LOSS OF BRAKES AND RESULTING ACCIDENT. ON THIS SAME SERVICE DAY, AFTER CONSULTING WITH HYUNDAI CONSUMER AFFAIRS, I BROUGHT THE VEHICLE TO A 2ND HYUNDAI DEALER FOR A SECOND OPINION/INSPECTION. I WAS CHARGED ANOTHER $19.95 BUT AGAIN, SERVICE COULD NOT IDENTIFY A PROBLEM. AFTER FURTHER RESEARCH INTO THE HISTORY OF SERVICE ON THIS NEW VEHICLE, I CONFIRMED THAT IT WAS SERVICED IN APRIL 2004 AS A RESULT OF A RECALL NOTICE I RECEIVED (RECALL NO. 065 - ABS REPROGRAMMING). ALTHOUGH THE SERVICE TICKET INDICATED THE CORRECTION INCLUDED "PERFORMING RECALL #065. HECU REPROGRAMMING", THE SUMMARY AND DESCRIPTION OF CONSEQUENCE LISTED IN YOUR NHTSA CAMPAIGN ID NUMBER 04V131000 IS EXACTLY WHAT HAPPENED ON THE DATE OF MY ACCIDENT. THE DAY OF THE ACCIDENT, I HAD MY VEHICLE THROUGH A CAR WASH. NEITHER HYUNDAI DEALER QUESTIONED WHETHER THE BRAKE PAD MAY HAVE BEEN WET AND/OR ACKNOWLEDGED THAT JUST OVER A YEAR EARLIER, THIS VEHICLE WAS BROUGHT IN UNDER A RECALL INVOLVING THE ABS, THE CONSEQUENCE OF AN EXTENDED STOPPING DISTANCE OCCURRING AND A POSSIBLE CRASH RESULTING. IN NOVEMBER 2004 (AFTER THE RECALL SERVICE WAS PERFORMED), THE VEHICLE AGAIN DISPLAYED THE CHECK ENGINE LIGHT. IT WAS BROUGHT INTO THE DEALER, SERVICE COULD NOT IDENTIFY ANY PROBLEMS ON INSPECTION. THE EVENTS AND HISTORY LEADING TO THE CURRENT FAILURE SEEMS TO INDICATE THAT THE PREVIOUS RECALL WORK PERFORMED WAS NOT EFFECTIVE. MY FOLLOW UP CALL TO HYUNDAI CONSUMER AFFAIRS HAS NOT BEEN RETURNED TO DATE. *JB

MY 28 MONTH OLD 2003 HYUNDAI SANTA FE WITH 15,809 MILES BEGAN MAKING A SCREECHING SOUND IN THE REAR. THE DEALERS SERVICE DEPARTMENT FOUND THAT THE REAR DISC PADS HAD CORRODED AND FROZEN TO THE CALIPERS, MAKING THEM INOPERATIVE. THE SERVICE DEPARTMENT SAND BLASTED THE PADS AND CALIPERS AND LUBRICATED THEM. MY IMPRESSION WAS THAT THEY KNEW WHAT THE PROBLEM WAS WHEN I DESCRIBED IT. THEY SAID THE PROBLEM WAS NORMAL FOR THAT VEHICLE AND WAS NOT A DEFECT AND WAS THUS NOT COVERED UNDER THE WARRANTY. *NM

WHILE DRIVING AT LOW SPEEDS AND APPLYING THE BRAKES,THERE WAS EXTENDED STOPPING DISTANCE WHICH INCREASED THE POSSIBILITY OF AN ACCIDENT. CURRENTLY, THE MANUFACTURER WAS CONDUCTING A RECALL ON THE ABS ELECTRONIC CONTROL UNIT. HOWEVER, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK THE DEALER STATED THAT UNLESS THEY COULD REPRODUCE THE SYMPTOM WHEN THEY PERFORMED A TEST DRIVE AND IF THEY COULD SHOW A SPECIFIC CODE NUMBER, THE COMPUTER WOULD NOT ALLOW THIS PROBLEM TO BE FIXED. RECALL CAMPAIGN #04V131000. *SC *JB

SINCE THE PURCHASE OF MY VEHICLE, I HAVE EXPERIENCE PROBLEMS WITH THE ABS SYSTEM, SIMILAR TO THOSE INCLUDED IN THE RECALL OF THE 3.5L SANTA FE'S. I KNOW THAT RECALLS ARE VIN SPECIFIC, BUT I FEEL THAT HYUNDAI AND NHTSA SHOULD LOOK INTO RECALLING THE 2.7L LX SANTA FE ALSO. MY CONCERN IS THAT WHEN STOPPING THE ABS WILL INTERMITTENTLY ACTIVATE CAUSING THE BRAKING DISTANCE TO INCREASE. WHEN IT ACTIVATES, THERE IS A RUMBLING NOISE AND VIBRATION AND THE VEHICLE WILL NOT STOP AT A SAFE DISTANCE. AT MANY TIMES, I HAVE RUN THROUGH STOP SIGNS OR ENTERED TOO FAR INTO INTERSECTIONS AT RED LIGHTS DUE TO THE BRAKE FAILURE. SOMETIMES I HAVE TO HIT A BUMP OR ICE FOR THIS TO OCCUR, BUT MORE TIMES THAN NOT, I AM ON A SMOOTH, DRY SURFACE WHEN IT HAPPENS. I HAVE MENTIONED THIS TO THE DEALER ON MORE THAN ONE OCCASION AND THEY EXPECT ME TO BELIEVE THAT THIS IS NORMAL ABS FUNCTION.

WHILE DRIVING THE BRAKES FAILED. UPON APPLYING THE BRAKES, THE VEHICLE CONTINUED TO COAST, THE FIRST TIME THIS HAPPENED. THE SECOND TIME THIS HAPPENED, IT RESULTED IN AN ACCIDENT. THE CONSUMER CONTACTED THE DEALER, AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. A THIRD TIME RESULTED IN AN ACCIDENT, AND THE AIR BAG DID NOT DEPLOY. THE CONSUMER WAS INJURED, AND THE VEHICLE WAS TOTALED. *AK *SC

WHILE DRIVING THE BRAKES FAILED. UPON APPLYING THE BRAKES VEHICLE CONTINUED TO COAST. HOWEVER, IT HAPPENED AGAIN, AND AN ACCIDENT OCCURRED. CONTACTED THE DEALER, AND WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. IT HAPPENED A THIRD TIME WHICH LED TO ANOTHER ACCIDENT, AND THE AIR BAGS DID NOT DEPLOY. CONSUMER WAS INJURED, AND THE VEHICLE WAS TOTALED.*AK