2020 Hyundai Elantra

The vehicle suffered a total, simultaneous failure of both low-beam and high-beam headlights due to a known manufacturer defect involving internal wiring and melted pigtail sockets. This matches the failure pattern described in Hyundai TSB 20-BE-004H and Service Campaign T5G (TSB 21-01-004H). ​On January 22, 2026, Robert Woodall Hyundai (Danville, VA) inspected the vehicle and confirmed on Invoice #[XXX] that "BOTH HEADLIGHTS ARE INOP". Despite this verification and the presence of technical bulletins for the ADa model line, the dealer refused the repair and refused to submit a Goodwill Authorization request as mandated on Page 2, Note 2 of the TSB. ​The Service Manager (Alan Pyles) claimed in an email that the TSB had "expired," despite the defect being active and documented in more recent campaigns. Releasing a vehicle with documented inoperative headlights creates an immediate safety risk for nighttime operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle has ongoing issues with headlights prior to purchasing, they claim to have repaired & satisfied recall, however, they replaced headlights with the same faulty part the replacement lights are the same, with same issues, no high beams they have a steel rod operating a plastic gear that operates a shutter to dim & operates high beam. The problem is with the heat of halogens the rod gets hot and melts the gear connection rendering the shutter inoperable so as it is , we get a year and a half out of them then they are junk. Dealer cost is 900 dollars each just for 1 light. If dealership installs 2000 dollars. The issue is, they didn't reengineer the unit! Just keep selling faulty parts! There is no way we should have to go through this every year and a half. So we're going around with no high beams ( I'm including all owners) many complaints. Foremost, it's an obvious safety concern! I've been to Bergstrom Hyundai 3 times called corporate HQ no results. In addition, the bulbs constantly burn out. I may get 4 months out of them before replacement is needed 40 dollars each suggesting a electric current surge issue idk for sure. In closing, the manufacturer must redesign the units. They should last the lifetime of the vehicle ( not the bulbs obviously). The high beam operation system. They need a push to motivate them to correct safety concern thank you!

This vehicle’s engine failed on 10/25/21. This was 2 months after it was purchased. When we tried to have a Hyundai dealership diagnose the car, they said it would be an extended amount of time before the could look at it. When they finally did, they said it was not eligible for the warranty or recall relief. I reached out to the Hyundai corporate office and received no assistance. They tried to say it was due to no drain plug. It was recommended that we take it to another dealership who said the same thing. We ended up paying out of pocket to replace the engine. The mechanic who replaced the engine said there was no oil splatter under the car that would indicate an oil leak. Now on 1/15/26, the 2nd engine has now failed for apparently the same recall. For either engine there was never any warning of low oil or any evidence under the car of a leak.

Engine is stalling and consuming oil at a higher then normal rate. Knock sensor is having issues at 24k miles both part of recall campaign 974 and recall 203. Took the auto to dealer for service and was told Hyundai would not honor the recall due to a branded title which now puts me in a scenario of possibly engine stall in the middle of highway traffic.

Was driving car after a recent oil change. The oil change was performed early because the car was ticking and found oil to be low. Was going to take into dealer to be looked into but the car made a loud sound and stopped immediately and turned off. Luckily I was not driving too fast but had I been this could have posed a risk to myself, my passengers and other drivers. This complaint is consistent with prior engine failure complains of other Hyundai models. The Elantra has yet to be investigated. The maintenance lights that came on have only been for a high mount break light and low tire pressure. I did not get a low oil or oil change needed alert.

There is a grinding in my steering column, worse at lower speeds. I have spoke to Hyundai about this and several other shops and they said this is a common recall for Elantras and there is a barring that is in the recall. However, my VIN is not in this common recall. If this is a common recall on Elantras in my year range, wouldn't ALL Elantras have the option to have to corrected not just a select few? Per Hyundai dealership, They know exactly what it is and it should be on a recall list my VIN just showing it so they can not correct the problem. This started before I purchased the car from a friend and she was told the same thing when she checked into it before.

The head lights will not go into high beam mode. When the high beams are turned on, they initiate and then flicker back and forth from on and off and will not remain on. This happens simultaneously with both lights. It appears to be a electrically issue with the high beam setting and the current not remaining constant. I have taken it to two different shops and they said it is a common with this car and to check for a recall because they have had others that had the same issued recalled. My VIN does not show a recall. This issue can also ONLY be corrected by Hyundai. The places that I have taken it to said there is a special tool they have to use to even get to this component. I noticed this starting a few months ago and still has not corrected. I have not been able to use my high beams since Aug/Sept.

Subject: Abnormal Engine Failure – Hyundai Case #[XXX] I am filing this complaint regarding my Hyundai vehicle, which suffered catastrophic engine failure at approximately 150,000 miles. While the vehicle is outside the standard warranty, this type of failure is not consistent with normal use or expected durability. Hyundai Motor America has acknowledged receipt of my certified demand letter (Case #[XXX]) but has refused to provide coverage, instead directing me to pay for towing and diagnostic costs. This position is unacceptable given Hyundai’s history of abnormal engine defects and related settlements. Key points: • The failure is abnormal and consistent with systemic defects Hyundai has faced in prior litigation, including the Theta II and Lambda II engine defect class actions, which resulted in recalls and settlements covering millions of vehicles. • Hyundai has previously extended goodwill repairs and recall coverage for similar failures, even outside warranty periods. • Engine failure at this mileage presents a serious safety hazard, including risk of stalling, fire, or loss of power while driving. • Hyundai’s refusal to cover towing and diagnostic costs places an unfair burden on consumers and may violate consumer protection statutes. Requested Action: I request that the agency investigate Hyundai’s handling of abnormal engine failures, ensure compliance with consumer protection and safety laws, and require Hyundai to provide coverage or reimbursement for towing, diagnostic, and repair costs in cases where engine failure is abnormal and unsafe. Supporting Documentation: • Certified demand letter sent to Hyundai Motor America. • Hyundai’s written denial (Case #[XXX], dated December 11, 2025). • Vehicle mileage and details of engine failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)