2020 Hyundai Elantra

2020 HYUNDAI [XXX], VIN: [XXX] Incident Description: On XXX I was pulling into a parking spot and had my foot firmly on the brake pedal. When I attempted to shift the vehicle into Park the engine suddenly revved up excessively. The vehicle then accelerated forward on its own and crashed into a building. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission TCM/IVT had a service campaign recall #963 for TCM relearn / IVT replacement for premature transmission failure. Hyundai USA and dealership Big Star Hyundai of Friendswood, TX have made claims of the repair being done. Service records indicate there was no replacement, relearn or anything transmission related done with the vehicle and Hyundai USA has claimed on their end that their records show it was completed, but refuse to show or display records of completion, and have not maintained outreach to the dealership regarding maintenance records for this specific issue. Transmission has popped a P0867 code at 65,000 miles, just outside of it's warranty, and reflects the same codes listed for an issue regarding the TCM/IVT service campaign 963. The safety risk is the transmission giving way on a highway or some other location where it could potentially lead to an accident or stranding, that could lead to serious injury or death. This puts other vehicles on the road and passengers at high risk for an accident or incident. The problem has been reproduced by my husband, and confirmed with ECM readers. Independent service in Atascocita TX confirmed the check engine light indeed coincided with the P0867 code and that it has to do with the very same recall they have claimed to have supported and completed, which is once again not listed under any service completed on the vehicle. We are attempting to have this component looked at by the dealership, but they refuse to acknowledge the service campaign 963 and allow an inspection of no-charge. My husband has already observed with a endoscope, and observed the transmission fluid, and replaced it, and there was no obvious signs of an issue. There were no previous issues to the vehicle, and no previous lights. After the light for the code came onto the dashboard, the transmission has now struggled to maintain steady fluid transitioning between gears, and has maintained a sluggish and resistance feeling.

This complaint documents a recurring automatic transmission failure resulting in three complete vehicle shutdowns during active operation — two at highway speed and one in an active turning lane. The most recent failure occurred within 15 minutes of the vehicle being released from an authorized Hyundai dealership in College Park, Maryland, whose general manager admitted in a recorded call that the vehicle was released knowing the transmission was unrepaired and unsafe. The first failure occurred in 2025 on a highway with no prior warning. The vehicle was towed to the dealership, where the transmission was confirmed defective and repaired under warranty. The second failure occurred in January 2026, again on a highway with no warning. The dealership held the vehicle from January through May 2026 — four months — with no updates despite multiple owner inquiries. In April 2026 the dealership confirmed the transmission had failed again and was seeking Hyundai corporate authorization for the warranty repair. On May 21, 2026 I was told the vehicle was ready and the transmission had been fully repaired under warranty. This was false. On [XXX], within 15 minutes of leaving the dealership, the transmission failed a third time, completely shutting the vehicle down in an active turning lane with no warning. The general manager at Hyundai College Park later admitted in a recorded call that the transmission was never repaired and the vehicle was released only to recover the dealership's rental car, with full knowledge it was unsafe. All three failures were confirmed by the authorized dealer. Component is available for inspection. NHTSA investigation and recall consideration requested. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I took my car to McDonough Hyundai to get a transmission flush. 22 hrs later, the transmission died while my daughter was driving it. We had it towed back to the dealership and were told that they would not repair or replace the transmission they destroyed. I found out that my car is covered under Service Campaign 963 for the IVT transmission and they still won't fix my car and have been holding it hostage for about six months now. I've even lodged complaints with Hyundai Corporate and the BBB AND the GA Attorney General's office and either recieve no answer or they are running me around in circles. I just want them to fix my car and give it back to me!

My name is [XXX] , and I am the owner of a 2020 Hyundai Elantra SE with approximately 93,000 miles (VIN: [XXX] ). I am writing to express my concern regarding the safety and security of my vehicle, particularly due to the increasing reports of thefts involving similar Hyundai models. As a student, my vehicle is essential for my daily commute and responsibilities. The ongoing theft issues have made me feel very anxious, and I am unsure of the steps I should take to ensure the safety of my car. I would greatly appreciate any guidance or support from Hyundai on how I can improve the security of my vehicle. Please let me know if there are any available updates, recalls, or security measures that I can take advantage of. Thank you for your time and support. I look forward to hearing from you. [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Every time I go up a hill the slippery road light comes up. It’s hard to drive straight. I have to drive under the speed limit going up hills. Sometimes it won’t even let me park. I hear rattling when I drive over a certain speed limit. When I brake I feel the brake pad pushing back. And now my wheels are making noise when I turn them.

On Aug 30, 2023 I went to a Germain Hyundai for the usual maintenance of my Hyundai Elantra 2020 where they checked the condition of the belts and it passed. Fast forward Oct 1, 2023 the timing belt snapped and I had it serviced at Hyundai Great Lakes Dublin. I aired out my concern that it is too early for that belt to break since my mileage is only at approximately 25000, while their manual even says that the usual replacement /maintenance for the timing belt. So I urged them to check what caused it to break. Oct 15, 2023 I was driving off of freeway and we suddenly heard the belt snapped again and the car started to slow down on its own. It was a crazy experience as we were in the middle lane and we could no longer control the speed of the car. The Hyundai service center did not take this matter seriously and only recommended that the belts be replaced again. Essentially, I am in so much concern of my safety now given the situation that even the service center did not take time to figure out what is causing the belt to break and not being able to identify that puts me in a traumatic and unsafe situation of driving this vehicle , knowing it could break anytime.