2013 Hyundai Accent

The contact owns a 2013 Hyundai Accent. The contact stated that the vehicle failed to start. There were no warning lights illuminated. The contact stated that Roadside Assistance jumpstarted the vehicle. Additionally, the driver’s side sun visor exploded. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 89, 000.

The contact owns a 2013 Hyundai Accent. The contact stated that the driver’s and passenger’s side sun visors failed to stay in the upright position. The dealer was contacted but was unable to schedule an appointment to inspect the vehicle. The manufacturer was contacted and filed a complaint. The manufacturer then stated that the vehicle was not covered under warranty. The failure mileage was 37,824.

I OWNED MY HYUNDAI ACCENT SINCE OCTOBER OF 2012, THE VEHICLE DID COME WITH A SPARE TIRE, AFTER A FEW OIL CHANGES I NOTICED MY SPARE TIRE WAS MISSING FROM THE VEHICLE. AROUND 45,000 MILES ON THE VEHICLE I NOTICED MY BRAKES WERE MAKING A NOISE ALONG WITH THE ROTORS, THE VEHICLE IS NEW AND SHOULD NOT BE HAVING THESE VEHICLE ISSUES. I AM VERY DISAPPOINTED WITH THIS VEHICLE AND WOULD LIKE THE ROTOR SITUATION FIXED AS SOON AS POSSIBLE, I WILL BE CHECKING MY WARRANTY ON THE VEHICLE. I AM DISAPPOINTED WITH THE VEHICLE ISSUE AND WOULD LIKE THIS FIXED AS SOON AS POSSIBLE. *TR

I WAS IN AN ACCIDENT ON OCTOBER 14, 2013 WHERE I STRUCK A DEER HEAD ON AT 50MPH AND THE AIRBAGS DID NOT DEPLOY. I WROTE TO HYUNDAI AND COMPLAINED, AND AFTER THEIR "INVESTIGATION", THEY DETERMINED THAT I WAS NOT ENTITLED TO ANY ASSISTANCE. WELL, TWO NIGHTS AGO, ON WEDNESDAY, DECEMBER 18, 2013, I STRUCK AND WENT UNDER A FORD F150 TRUCK. I WAS PINNED IN THE VEHICLE. MY AIRBAG DID NOT DEPLOY - AGAIN. HOW AM I TO FEEL SAFE IN THIS VEHICLE? THEIR "INVESTIGATION" SAID THAT THE AIRBAGS WERE IN WORKING ORDER AND THAT SIMPLY HITTING A DEER WOULD NOT MAKE THEM GO OFF. WELL, THIS TIME I HIT AND WENT UNDER A VEHICLE AND WAS PINNED IN MY VEHICLE AND THEY STILL DIDN'T GO OFF. I AM SO DISAPPOINTED IN HYUNDAI. THIS WAS MY FIRST NEW CAR. AND IT HAS LASTED ME 1 1/2 YEARS, NOT EVEN. I WAS NOT CITED FOR THE ACCIDENT AS THE OFFICER SAID IT WAS NOT MY FAULT. MY INSURANCE COMPANY IS CONSIDERING TOTALING THE VEHICLE. I AM BEYOND UPSET. I'M OPENING ANOTHER COMPLAINT AGAINST HYUNDAI, MAYBE THEY WILL "GET IT" THIS TIME. THIS IS UNACCEPTABLE!!!!! *TR

ON MONDAY, OCTOBER 14, 2013 I WAS TRAVELING EAST BOUND ON US17 IN SUFFOLK, VA AT APPROXIMATELY 8:30PM AT THE POSTED SPEED LIMIT OF 50MPH WHEN I STRUCK A FULL-SIZED MALE DEER HEAD-ON. HE CAME OUT OF NOWHERE - HE WAS NOTIN THE ROAD OR MY LINE OF VISION PRIOR TO ME STRIKING HIM. THE VEHICLE CAME TO AN ABRUPT HALT, BUT NO AIRBAGS DEPLOYED. THE DEER FLEW INTO THE MEDIAN, WHERE IT DIED. I IMMEDIATELY CONTACTED THE LOCAL POLICE AND I HAVE AN INCIDENT REPORT. I THEN CONTACTED MY INSURANCE COMPANY AND ARRANGED FOR THE VEHICLE TO BE REPAIRED. NO ONE CAN TELL ME WHY THE AIRBAGS DID NOT DEPLOY. I HAVE PICTURES FROM ALL SIDES OF THE VEHICLE DETAILING THE DAMAGE. I WOULD THINK THAT A HEAD-ON COLLISION AT 50MPH WOULD WARRANT AN AIRBAG DEPLOYMENT. I NO LONGER FEEL SAFE IN THIS VEHICLE, AND AM NOW AFRAID TO DRIVE AT NIGHT. I HAVE FILED A COMPLAINT WITH HYUNDAI DIRECTLY, AND THEY HAVE SENT ME A LAUNDRY LIST OF ITEMS THAT THEY WANTED ME TO PROVIDE TO THEM. PER MY PHONE CALL WITH THEM THIS MORNING, THAT INFORMATION WAS RECEIVED ON 11/04/13. ON 11/24/13, THE "INDEPENDENT INVESTIGATOR" CONTACTED ME REGARDING A VISIT TO MY VEHICLE TO MAKE A DOWNLOAD FOR HYUNDAI THE NEXT DAY. HE DID SO, AND TOOK A LOT OF PICTURES AND WAS WITH THE VEHICLE FOR OVER AN HOUR. I ALSO FORWARDED HIM THE PHOTOS THAT THE REPAIR SHOP TOOK. LAST NIGHT I CALLED AGAIN, AND WAS GIVEN THE NAME OF "[XXX]" AS THE ONE ASSIGNED TO MY CASE. TO DATE, I HAVE YET TO HAVE ANY CORRESPONDENCE WITH THIS [XXX]. I AM VERY DISSATISFIED, I FELL UNSAFE, AND AM COMPLETELY FRUSTRATED WITH HYUNDAI RIGHT NOW. THE AIRBAGS, PER THEIR OWN MANUAL, SHOULD HAVE DEPLOYED AT A HEAD-ON 50MPH CRASH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR