2013 Hyundai Accent

My name is [XXX] and I am filing a complaint against The Auto Factory in [XXX] . In December 2024 I purchased a 2013 Hyundai Accent (VIN: [XXX] ) from this dealership. I financed the vehicle and have been making my payments on time every month. Recently the car developed a serious engine problem and is no longer drivable. While looking into the situation I discovered that my vehicle has been under an active federal safety recall since November 2023 — more than a year before I bought it. The recall (NHTSA Campaign #23V651000) involves a brake system defect that can cause an engine fire while the car is parked or being driven. Owners are advised not to park near homes or buildings. The dealership never told me about this recall. It was never fixed before they sold it to me. I had no idea I was buying a car with a known fire risk. When I called the dealer to address this, the representative told me they are “not responsible for the car after this long.” The defect existed over a year before I even purchased the vehicle. I am now making loan payments on a car I cannot drive and cannot safely park near my home. I have sent the dealer a formal complaint in writing and a Chapter 93A demand letter requesting a buyback or full loan payoff. They have not responded in good faith. I am asking the Attorney General’s office to investigate this dealer’s sales practices and help me reach a fair resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2013 Hyundai Accent with 130K miles is experiencing excessive oil consumption. I'm replacing 1.5+ quarts per month to keep it at the full mark on the dipstick. After some research, it appears that lawsuits and Technical Service Bulletins have been issued to address the concerns, but the dealer says my vehicle does not qualify for these warranty/goodwill repairs. TSB 23-EM-008H, as an example, seems to apply to my vehicle. Can this be investigated please? I believe this vehicle qualifies for warranty/goodwill repairs and/or engine replacement.

Sunday, while I was sitting in my car I noticed smokes coming from the hood. I then noticed it getting thicker and I saw a flame under the steering wheel. I called the fire department. While I was waiting, the car engulfed into flames and was completely burnt. I wasn’t notified about a recall on the car. I had to find out on my own on 12/14/2024. The incident happened 12/08/2024. I filed a police report and had to get the car towed. I can contact the police department for the report number, I only received a card.

I was driving my vehicle on the highway and all of the sudden I got a low oil light, check engine light, and the vehicle shut down in the middle of moving traffic. It turns out my vehicle has the same oil consumption issue as the other vehicles listed in the Engine II Class Action settlement. Please make them issue a recall and add Accents to the model list.

The contact owns a 2013 Hyundai Accent. The contact stated that the vehicle failed to start. There were no warning lights illuminated. The contact stated that Roadside Assistance jumpstarted the vehicle. Additionally, the driver’s side sun visor exploded. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 89, 000.

I was driving home with my children from the store, when my car started smoking, shut off, and the engine caught on fire. I barely made it out of the car with my toddlers before the whole thing was engulfed, and I lost all of my money, cards, and the majority of our clothing, as it had been in the trunk after having finished washing it at the laundromat up the street.

Engine has been causing a knock of some sort making the check engine light to constantly come on. Engine is the same engine as the Kia soul and those engines have a full recall to be replaced, the recall needs too be extended too the Hyundai accents. The engine began making the issue before 70 thousand miles as all mechanics only saying it's just a sensor when I the driver can hear a klack when driving after a half hour.

The contact owns a 2013 Hyundai Accent. The contact stated that while driving at an undisclosed speed, she heard a knocking sound coming from the vehicle before the vehicle stalled. The check engine warning light illuminated, and the check oil light intermittently illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed to receive the oil and needed to be replaced. The vehicle was then towed to another independent mechanic where it was also diagnosed that the engine needed to be replaced. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and the contact was provided a case number. The failure mileage was approximately 120,000.