2010 Ford Focus

MY 2010 FORD FOCUS WAS PURCHASED ON 3/10/2010. WITHIN THE FIRST WEEK OF OWNERSHIP, THE DOOR LOCKS WERE NOT WORKING PROPERLY AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. THE PROBLEM REPEATED INTERMITTENTLY AND THE VEHICLE WAS TAKEN BACK NUMEROUS TIME WITH THE SAME COMPLAINT. TODAY, AFTER HAVING DEALT WITH WORKING/NON-WORKING LOCKS ON THE DOORS, ESPECIALLY THE DRIVER'S DOOR FOR MORE THAN A MONTH, WE GOT THE SAME RESPONSE, "WE NEED TO SEE THE VEHICLE WHEN THE PROBLEM IS OCCURRING." HOW AM I SUPPOSED TO RECREATE THE PROBLEM TO SUIT THEIR OBJECTION TO MAKING A REPAIR? IN CHECKING FURTHER INTO THIS I FOUND THAT THIS SITUATION HAS EXISTED SINCE THE 2000 FORD FOCUS. WHEN IS FORD GOING TO BE MADE TO FIX THIS SO THAT WE DO NOT END UP PAY OUT NEARLY $500 FOR A 4-DOOR LOCK ASSEMBLY REPLACEMENT? ENOUGH IS ENOUGH! IN AN ACCIDENT, SOMEONE IS NOT GOING TO GET OUT OF THE VEHICLE AND IF THERE IS A FIRE, POSSIBLY NONE OF THE OCCUPANTS WILL ESCAPE. FORD IS NOT WILLING TO FIX THIS. I THINK IT IS TIME THAT THIS SAFETY MATTER WAS ADDRESS BY AN AGENCY THAT CAN MAKE THEM DEAL WITH IT ONCE AND FOR ALL. A TEN YEAR INTERMITTENT FAILURE RECORD IS NOT A GOOD ONE. IT MAKES ME WONDER HOW MANY PEOPLE HAVE DIED OR BEEN INJURED DEALING WITH LOCKS THAT DO NOT OPERATE AS EXPECTED? CRAWLING OVER THE CENTER CONSOLE TO EXIT FROM THE PASSENGER'S SIDE OF THE VEHICLE IS NOT PRACTICAL FOR THOSE OF US WHO ARE ELDERLY AND/OR DISABLED. I AM BOTH ELDERLY AND DISABLED. NOW WHAT? *TR

2010 FORD FOCUS DRIVER'S FRONT BRAKE PAD COMPLETELY WORN AWAY PRIOR TO 18,000 MILES, TOOK IN FOR WARRANTY COVERAGE AND TOLD IF THE CALIPUR WAS BAD IT WOULD BE REPLACED PER WARRANTY. FORD TECH STATED CALIPER WAS STICKING BUT I WAS OVER THE 18,000 MILE TIMEFRAME FOR MAINTENANCE ISSUES. I CONTACTED SEVERAL INDEPENDANT BRAKE COMPANIES AND WAS TOLD THAT THERE WAS NO REASON FOR THE BRAKES TO FAIL AT THAT MILEAGE AND AGE. FORD WANTED TO CHARGE ALMOST $500 FOR REPAIR. TOOK TO ANOTHER INDEPENDANT BRAKE SERVICE PLACE AND WAS TOLD THAT THE CALIPER IS STICKING, HAD TO REPLACE DRIVER'S FRONT BRAKE PAD AS IT WAS WORN METAL TO METAL AND DID DAMAGE TO THE ROTOR. NO WARNING THAT BRAKES WERE GOING BAD UNTIL THE PAD WAS COMPLETELY WORN AWAY AT WHICH TIME I CONTACTED FORD AND TOOK IT IN. FORD REFUSED TO RECOGIZE IT WAS A DEFECT. *TR

TL* THE CONTACT OWNS A 2010 FORD FOCUS WITH KUMHO SOLUS TIRES, SIZE 205 50/16, DOT NUMBER: C0117. THE CONTACT STATED THAT THE TIRES WERE WEARING PREMATURELY. THE PASSENGER SIDE TIRE WAS REPLACED TWICE AND EACH TIME, THERE WAS ONLY 1,000 MILES ACCRUED ON THE TIRE. THE CONTACT STATED THAT THE PREMATURE WEAR WAS CAUSED BY THE TREAD OF THE TIRE. THE FAILURE MILEAGE WAS 850 AND THE CURRENT MILEAGE WAS 4,400.

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT THE DOORS WOULD NOT OPEN AUTOMATICALLY OR MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT IF THE DOOR LOCKS WERE REPLACED, THE FAILURE WOULD NOT BE CORRECTED. THE MANUFACTURER SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER ADVISED THE CONTACT THAT THE VEHICLE DID NOT HAVE A FAILURE BUT MORE SO A MAINTENANCE PROBLEM IN WHICH THE VEHICLE DOORS WOULD NOT LOCK BECAUSE DIRT HAD BUILT UP BETWEEN THE LOCKS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100, 000 AND THE CURRENT MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE. UPDATED11/29/11 *BF UPDATED 01/30/12

BOTH TIRES ON BACK CUPPED AND I WAS TOLD BY DEALER THAT IT WAS BECAUSE I DID NOT ROTATE THEM. I HAD TO BUY TIRES AND ALSO PAY FOR ALIGNMENT. NOW AT 56251 MILES IT DID IT AGAIN. TOOK IT TO DEALER AGAIN AND NOW THEY DAY IT NEEDS A REAR ADJUSTMENT KIT THAT COST $240.00 DOLLARS AND I HAVE TO PAY FOR IT. THE SERVICE CONSULTANT SAID IT WAS A FACTORY DEFECT BUT FORD SAYS IT ISN'T AND THEY WILL NOT PAY FOR IT. ALSO I TOOK IT IN BECAUSE IT MAKES A LOUD THUMP WHEN I HIT A BUMP. I TOLD THEM IT SOUNDS LIKE SHOCKS ARE BAD BUT THEY SAID NOTHING IS WRONG WITH CAR.

TL* THE CONTACT OWNS A 2010 FORD FOCUS SE. THE CONTACT STATED THAT THE DOORS WOULD NOT UNLOCK. THE CONTACT WAS CONCERNED ABOUT BEING LOCKED IN THE VEHICLE AND NOT BEING ABLE TO EXIT. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,400.

BOTH REAR TIRES STARTED MAKING NOISE. TOOK IT TO DEALER AND THEY SAID I HAD TO REPLACE 2 TIRES CAUSE THEY CUPPED. BOUGHT 4 NEW TIRES AND HAD AN ALLIGNMENT DONE. DID EVERYTHING THEY TOLD ME I HAD TO DO AND NOW AGAIN TIRES CUPPED. TOOK IT TO DEALER AND NOW THEY SAID IT NEEDS A REAR ADJUSTMENT KIT THAT COST OVER $900 PLUS LABOR, NEW TIRES AND ALLIGNMENT. FORD NOR DEALER WANT TO COVER ALL COST. ALSO MAKES A LOUD THUMP WHEN GOING OVER BUMP LIKE SHOCKS ARE BAD. TOOK IT TO DEALER AND THEY SAID SHOCKS WERE GOOD AND NOTHING WAS WRONG WITH IT. *TR