Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
190–25K
3125–50K
4650–75K
3575–100K
28100–150K
4150K+
163 reports with mileage · 86 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 66 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 57 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Fuel/propulsion System. Review the 46 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
11 crash reports2 fire reports8 injury reports
What owners actually said
249 reports
57,000 miles · May 15, 2020
Steering
I HAVE A 2014 FORD FLEX SEL WITH 57000 MILES ON IT. FOR THE LAST COUPLE OF WEEKS I HAVEN'T BEEN DRIVING MUCH DUE TO THE STAY AT HOME ORDER(COVID-19), FROM BEING USED DAILY TO COMMUTE TO WORK TO ONLY ONE OR TWICE A WEEK FOR ESENCIALES. ONE MORNING I WAS HEADING TO MY PARENTS HOUSE AND AS I WAS DOING A RIGHT TURN INTO AN INTERSECT…
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I HAVE A 2014 FORD FLEX SEL WITH 57000 MILES ON IT. FOR THE LAST COUPLE OF WEEKS I HAVEN'T BEEN DRIVING MUCH DUE TO THE STAY AT HOME ORDER(COVID-19), FROM BEING USED DAILY TO COMMUTE TO WORK TO ONLY ONE OR TWICE A WEEK FOR ESENCIALES. ONE MORNING I WAS HEADING TO MY PARENTS HOUSE AND AS I WAS DOING A RIGHT TURN INTO AN INTERSECTION ONE BLOCK AWAY FROM MY HOUSE. ALL OF A SUDDEN THE POWER STEERING GOES OUT IN THE APEX OF THE TURN MAKING IT HARD TO STRAIGHTEN OUT THE CAR ALMOST HITTING A PARKED CAR. I JUST FINISHED PAYING OFF THE CAR AND THEN THIS HAPPENED. *TR
NHTSA ODI #11324629
71,205 miles · Apr 15, 2020
Fuel/propulsion System
CAR WAS LEAKING FUEL FROM UNDERNEATH. *TR
NHTSA ODI #11321217
82,000 miles · Apr 1, 2020
Steering
AFTER GETTING OIL CHANGED AROUND 82K MILES THERE IS DIFFICULTY STEERING ESPECIALLY AT LOW SPEED. FEELS AS IF THE POWER STEERING IS INTERMITTENT. THERE ARE NO WARNING LIGHTS OR ANY OTHER NOTIFICATIONS OF A PROBLEM, BUT IT DOES EXIST. IT MAKES ME HATE TO DRIVE THIS CAR.
NHTSA ODI #11319952
Mileage unknown · Mar 30, 2020
Electrical SystemElectronic Stability Control (esc)
MY DOOR STARTED TO SAY THAT THE REAR PASSENGER DOOR WAS OPEN. AND 1 WEEK LATER I GOT A RECALL NOTICE FOR THE DRIVER SIDE DOOR SENSOR SAYING IT IS OPEN OR AJAR. I ASKED FORD IF THIS INCLUDED THE BACK DOOR. THEY REQUIRED THAT I TAKE IN MY CAR. I TOOK IT IN AND THEY NEVER INFORMED ME IF IT INCLUDED THE BACK DOOR THEY JUST WENT AHEA…
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MY DOOR STARTED TO SAY THAT THE REAR PASSENGER DOOR WAS OPEN. AND 1 WEEK LATER I GOT A RECALL NOTICE FOR THE DRIVER SIDE DOOR SENSOR SAYING IT IS OPEN OR AJAR. I ASKED FORD IF THIS INCLUDED THE BACK DOOR. THEY REQUIRED THAT I TAKE IN MY CAR. I TOOK IT IN AND THEY NEVER INFORMED ME IF IT INCLUDED THE BACK DOOR THEY JUST WENT AHEAD AND FIXED THE FRONT DOOR WHICH WAS ALWAYS WORKING.
NHTSA ODI #11319774
Mileage unknown · Mar 20, 2020
Fuel/propulsion System
WHEN THE VEHICLE GETS TO THE HALF TANK MARK, IT GOES TO EMPTY AND SHUTS OFF SHORTLY AFTER. WHEN REFUELING, IT ONLY FILLS MAYBE 5-10 GALLONS MAX BEFORE OVERFLOWING. IT HAS ALMOST STRANDED US MULTIPLE TIMES.
NHTSA ODI #11318843
56,450 miles · Mar 3, 2020
Fuel/propulsion System
I WAS DRIVING AND THE CAR STOPPED ALL OF A SUDDEN IN THE MIDDLE OF RESIDENTIAL STREET AT 6 AM AND WHEN I TRIED TO RE-START IT, IT WOULD CRANK BUT WOULD NOT TURN OVER AND START BACK UP SO I COULD MOVE IT. I HAD TO PUSH IT OUT OF THE MIDDLE OF THE STREET. I HAD TO HAVE IT TOWED TO THE SHOP AND THEY SAID IT WAS THE FUEL PUMP CONTRO…
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I WAS DRIVING AND THE CAR STOPPED ALL OF A SUDDEN IN THE MIDDLE OF RESIDENTIAL STREET AT 6 AM AND WHEN I TRIED TO RE-START IT, IT WOULD CRANK BUT WOULD NOT TURN OVER AND START BACK UP SO I COULD MOVE IT. I HAD TO PUSH IT OUT OF THE MIDDLE OF THE STREET. I HAD TO HAVE IT TOWED TO THE SHOP AND THEY SAID IT WAS THE FUEL PUMP CONTROL MODULE.
NHTSA ODI #11315874
85,000 miles · Feb 14, 2020
Visibility/wiper
IN MAY 2019 A SIDE VENT WINDOW OM THE PASSENGER SIDE SHATTERED WHILE THE CAR WAS IN THE GARAGE. ON 2/14/2020, THE REAR CARGO AREA WINDOW ON THE PASSENGER SIDE ALSO SHATTERED SPONTANEOUSLY WHILE SITTING IN THE DRIVEWAY. THE WINDOW THAT SHATTERED ON 2/14/2020 WAS BOWED OUT AFTER IT SHATTERED SO THE BREAKAGE COULD NOT HAVE COME F…
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IN MAY 2019 A SIDE VENT WINDOW OM THE PASSENGER SIDE SHATTERED WHILE THE CAR WAS IN THE GARAGE. ON 2/14/2020, THE REAR CARGO AREA WINDOW ON THE PASSENGER SIDE ALSO SHATTERED SPONTANEOUSLY WHILE SITTING IN THE DRIVEWAY. THE WINDOW THAT SHATTERED ON 2/14/2020 WAS BOWED OUT AFTER IT SHATTERED SO THE BREAKAGE COULD NOT HAVE COME FROM OUTSIDE THE CAR.
NHTSA ODI #11309276
Mileage unknown · Feb 14, 2020
Suspension
TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HANSEL FORD 3075 CORBY AVE, SANTA ROSA, CA 9…
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TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HANSEL FORD 3075 CORBY AVE, SANTA ROSA, CA 95407, (707) 623-1426 WAS CONTACTED AND IT WAS CONFIRMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11309271
80,000 miles · Jan 16, 2020
Electrical SystemExterior LightingStructure
LIGHTS WILL NOT GO OFF INSIDE CAR SAYS THERE IS A DOOR OPEN MAKES IT VERY UNSAFE FOR ME TO DRIVE RUNS DOWN CAR BATTERY ALARM GOES OFF EVERY NIGHT DUE TO THIS ELECTRICAL FLAW
NHTSA ODI #11299946
77,000 miles · Jan 7, 2020
Suspension
TL* THE CONTACT OWNED A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 20-25 MPH, THE FRONT PASSENGER SIDE AXLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A TOW FACILITY AND DEEMED DESTROYED. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE M…
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TL* THE CONTACT OWNED A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 20-25 MPH, THE FRONT PASSENGER SIDE AXLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A TOW FACILITY AND DEEMED DESTROYED. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Remedy: Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2014 Ford Flex Problems, Complaints & Recalls | Skip That Year
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