2014 Ford Flex

The contact owns a 2014 Ford Flex. The contact stated while driving at an undisclosed speed, the rear passenger’s side door unlocked. In addition, the contact stated that the failure occurred sometimes when the vehicle was parked, and the alarm activated. The vehicle was taken to the dealer where it was diagnosed with a faulty door latch. The contact was informed that the door latch needed to be replaced. The vehicle was not repaired. The contact stated that the failure was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair could not be covered under warranty. The failure mileage was approximately 100,000. The VIN was unavailable.

The contact owns a 2014 Ford Flex. The contact stated that on various occasions, the vehicle failed to start. The contact also stated that the vehicle failed to unlock using the key fob. The contact had a locksmith go to her residence, and the key fob battery, and two unknown fuses were replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that on various occasions, the "No Key Detected" message was displayed. The vehicle was taken to a local dealer, where the failure could not be duplicated. The contact stated that the failure persisted and that when the vehicle was taken back to the dealer, it was diagnosed that the key fob needed to be replaced. The vehicle was repaired; however, the contact stated that the failure reoccurred. The vehicle was towed back to the dealer, where it was diagnosed that the remote function actuator module needed to be replaced; however, the part for the repair was discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 99,000.

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE THE VEHICLE WAS PARKED, THE DOOR AND TRUNK AJAR WARNING LIGHT ILLUMINATED WHEN THE DOORS AND TRUNK WERE PROPERLY CLOSED. IN ADDITION, ALL THE DOORS FAILED TO REMAINED LOCKED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 47,000.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR WARNING SENSORS ILLUMINATED WHEN THE VEHICLE'S DOORS WERE CLOSED. THE INTERIOR LIGHTING ACTIVATED. THE DOORS ALSO UNLATCHED AND LOCKED INDEPENDENTLY WHILE DRIVING AND THE SECURITY SYSTEM ALSO ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE ELECTRONIC DOOR SYSTEM WAS CLEANED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.