2013 Ford Flex

ON VACATION IN SMOKY MOUNTAINS. THURS AUG 13 - STEERING ACTING STRANGE. STOPPED TO CHECK POWER STEERING FLUID AND FOUND OUT ITS ELECTRICAL. NO WARNING LIGHTS ON AT THAT TIME. CALLED FORD - TOLD NO STEERING RECALLS ONLY FUEL DELIVERY MODULE. TALKED TO 2 SERVICE DEPTS AT FORD AND WAS TOLD TO GET IT CHECKED WHEN WE GOT BACK HOME. CONTINUED OUR DAY. DRIVING ON TOP OF 2ND TALLEST MOUNTAIN ON EAST COAST - CALLED CLINGMANS DOME. WE HEAR 4 LOUD BONGS AND CHECK POWER STEERING LIGHT COMES ON AND POOF - NO STEERING. TOOK ALL WE HAD TO AVOID GUARD RAIL, ONCOMING TRAFFIC AND DEATH ON THE TOP OF THIS MOUNTAIN. GOT IT TO A STOP. HAD TO FIND TOW TRUCK TO PULL IT OFF MOUNTAIN. DROPPED AT FORD DEALER AND WAS TOLD POWER STEERING FAILURE AND THEY REPLACED ENTIRE RACK. FORD WONT PAY RENTAL, TRAUMA FOR KIDS THAT WONT RIDE IN IT AGAIN, HAVE TO DRIVE 6 HRS TO GO GET CAR. FORD DOESNT CARE!!! WAS TOLD BY MY REGIONAL FORD CUSTOMER SERVICE REP THAT VEHICLES DO NOT COME OFF OF THE ASSEMBLY LINE PERFECT AND THATS WHY WE HAVE WARRANTIES.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE OPERATING THE VEHICLE, THE DOOR AJAR SENSOR LIGHT ILLUMINATED ERRONEOUSLY INDICATING THAT THE DOORS WERE NOT SECURED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT A MODULE WAS FAULTY AND NEEDED TO BE REPLACED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000.

I HAVE TWO ISSUES WITH THIS FORD FLEX 1. DOOR IS COMPLETLY CLOSED BUT IT THINKS IT'S OPEN, THE LIGHTS STAYS ON IN CABIN AND DISTRACTING PROMPTS APPEAR ON DASH WHILE DRIVING. THE CAR ALARM SOUNDS AT NIGHT RANDOMLY BECAUSE OF THIS PROBLEM. THE BATTERY IS DRAINED OVER TIME SINCE THE LIGHTS STAY ON LONGER. 2. THE TRUNK DOOR DOES NOT OPEN ALL THEY UP. NO MATHER FROM WHAT BUTTON IS PRESSED, KEY, TRUNK OR FROM THE SIDE DASH THE DOOR ONLY OPENS HALF WAY AND CLOSES RIGHT BACK. WE NEED TO MANUALLY PUSH THE DOOR UP TO COMPLETLY OPEN THE TRUNK DOOR, SAME FOR CLOSING.

THE DOOR FRONT DRIVER SIDE DOOR SENSOR WENT BAD AND TELLS CAR THAT DOOR IS AJAR. THIS WAS REPLACED UNDER WARRANTY LAST YEAR. NOW YESTERDAY THE SAME THING HAS HAPPENED TO THE FRONT PASSENGER SIDE DOOR SENSOR. THIS WAS QUOTED TO ME AT $700. THIS IS RIDICULOUS FOR A BAD DOOR SENSOR THAT FORD HAS PUT BAD AND FAULTY SENSORS ON. I FEEL THAT I SHOULD NOT BE LIABLE FOR .THE FORD DEALERSHIP IN TOWN SAID, "THIS IS A PROBLEM WITH FORD FLEX". THIS DOOR AJAR SENSOR KEEPS LIGHTS ILLUMINATED DRAINING THE BATTERY, EVEN THOUGH THE DOOR IS SHUT. THIS KEEPS THE LIGHTS ON WHEN DRIVING, AND AT NIGHT MAKES IT VERY VERY HARD TO SEE AND DRIVE. THIS WILL CAUSE AN ACCIDENT DUE TO FAULTY DOOR SENSORS.

NOTICED UNUSUAL SQUEAK / RATTLE FROM FRONT ENGINE AREA OF MY 2013 FORD FLEX AWD VEHICLE. AT THE SAME TIME STEERING FELT LOOSE OR SLOPPY. THESE SYMPTOMS GOT PROGRESSIVELY WORSE AS I IMMEDIATELY DROVE VEHICLE APPROXIMATELY 8 MILES TO REPAIR FACILITY. VEHICLE WAS INSPECTED BY CERTIFIED TECHNICIAN AND I WAS INFORMED THAT THE ELECTRONIC STEERING GEAR WAS FAILING AND THAT THE VEHICLE WAS UNSAFE TO DRIVE AND THAT STEERING COULD FAIL AT ANY MOMENT. TECHNICIAN INFORMED ME THAT FORD HAD NOT ISSUED A RECALL FOR THIS ISSUE AT THAT TIME. I AUTHORIZED AND PAID FOR THE REPAIR OF MY VEHICLE. RECENTLY, I DISCOVERED THAT FORD HAS ISSUED A RECALL NOTICE 15S18 FOR THIS ISSUE. ON MONDAY JULY 27, 2015, I CONTACTED FORD CUSTOMER SERVICE TO REQUEST REIMBURSEMENT FOR THE REPAIR. I WAS INFORMED BY THE CUSTOMER SERVICE REPRESENTATIVE THAT MY VEHICLE WAS NOT INCLUDED IN THIS RECALL AND THAT THEY COULD PROVIDE NO FURTHER ASSISTANCE. I AM VERY CONCERNED THAT FORD'S RECALL NOTICE FOR THIS ISSUE DOES NOT INCLUDE ALL VEHICLES, INCLUDING MINE, WITH THIS SERIOUS SAFETY PROBLEM. I BELIEVE THE SCOPE OF VEHICLES INCLUDED IN THE RECALL SHOULD BE REEXAMINED. UPDATED 12/11/2017*CN

2013 FORD FLEX MODEL POS, REAR PASSENGER DOOR AJAR SENSOR WAS REPAIRED DUE TO BEING DEFECTIVE WHILE UNDER WARRANTY AROUND 32000 MILES I BELIEVE, AT ROUGHLY 45000 MILES THE DRIVERS DOOR SENSOR WAS STARTING TO FAIL, IT WOULD REQUIRE 2 SHUTS TO SHUT OFF. BATTERY KEPT DYING, GOT IT TESTED SAID GOOD BUT KEPT DYING, DID NOT THINK IT WAS A ISSUE WITH THE DOOR, BUT ONE NIGHT I WENT OUT TO GET SOMETHING FROM MY TRUCK AND WHAT DO YOU KNOW EVERY LIGHT IN THE THING IS ON. WHY? YOU ASK BECAUSE THE DRIVERS DOOR IS APPARENTLY AJAR, BUT ITS NOT. I REPLACED THE BATTERY THE MORNING BEFORE I SEEN THE LIGHTS ISSUE $200 GONE. CONTACTED FORD BY EMAIL RECIEVED NO RESPONSE, CONTACTED VIA FACEBOOK AND THEY RESPONDED THAT THEY WILL TRY TO HELP, RECIEVED A CALL THE NEXT DAY NOPE WE WONT HELP YOU. FOR A $45000 TRUCK IT SURE IS MADE OF LOW QUALITY MATERIAL. I WILL NOT BE RECOMMENDING FORD TO ANYONE. WORRIED THE AIRBAGS WONT DEPLOY PROPERLY IF THERE IS AN ACCIDENT, IF THE TRUCK THINKS THE DOOR IS OPEN. NOT TO MENTION THE FACT MY BATTERY WILL DIE ANYWHERE I STOP FOR A FEW HOURS.

AFTER SERVICE TO THE TRANSMISSION BY THE DEALER; THE VEHICLE WAS EMITTING A STRONG FUEL SMELL. AFTER RETURNING THE VEHICLE BACK TO THE DEALER THEY CLAIMED IT WAS THE FUEL PUMP WHICH THEY REPLACED. THE VEHICLE STILL CONTINUED TO HAVE A STRONG FUEL SMELL. THEY CLAIM IT WAS RESIDUAL LEFT OVER FROM THE REPAIR. IT HAS NOW BEEN A MONTH SINCE THE REPAIR AND THE VEHICLE CONTINUES TO EMIT A STRONG FUEL SMELL.