2013 Ford Flex

MY 2013 FORD FLEX WAS REPAIRED AT MALLOY FORD IN CHARLOTTESVILLE, VA. THE CAR WAS PARKED AND FAILED TO START, SO I HAD IT TOWED TO THE LOCAL FORD DEALERSHIP. THE REPAIRS CONSISTED OF REPLACING THE FUEL PUMP DRIVE MODULE AND THE FUEL PUMP. MY FORD FLEX HAS 69K MILES AND IS OUT OF WARRANTY. I HAD THE VEHICLE TOWED TO THE LOCAL FORD DEALERSHIP. THE DEALER INFORMED ME THAT THE REPAIRS WERE NOT COVERED BY ANY RECALL NOTICES. ACCORDING TO THE NHTSA WEBSITE, THESE REPAIRS SHOULD BE COVERED BY FORD MOTOR COMPANY. BOTH OF THESE ITEMS ' THE FUEL PUMP MODULE AND PUMP ' ARE LISTED AS: 1) FUEL PUMP MALFUNCTION, NHTSA CAMPAIGN NUMBER: 16V621000 MANUFACTURER FORD MOTOR COMPANY COMPONENTS FUEL SYSTEM, GASOLINE. FORD'S NUMBER FOR THIS RECALL IS 16S31. 2) FUEL DELIVERY MODULE MAY CRACK AND LEAK NHTSA CAMPAIGN NUMBER: 15V812000 COMPONENTS FUEL SYSTEM, GASOLINE FORD'S NUMBER FOR THIS RECALL IS 13S04-S1. THE FIRST PART OF MY COMPLAINT IS THAT FORD DOES NOT RECOGNIZE EITHER OF THESE TWO RECALLS ON ITS OWN WEBSITE, OR IN THE AUTOMATED PHONE DIAL-IN SYSTEM THAT I USED TO REACH CUSTOMER SERVICE; I.E., WHEN I INPUT THE FORD RECALL NUMBERS OF 16S31 OR 13S04-S1, THE MESSAGE I RECEIVED WAS THAT NO SUCH RECALL EXISTED! THE SECOND PART OF MY COMPLAINT IS THAT WHEN I SPOKE WITH THE SUPERVISOR THE RESPONSE WAS THAT MY VEHICLE WAS MANUFACTURED AT A SITE THAT DID NOT HAVE THE PROBLEMS COVERED BY THE RECALL. I POINTED OUT THAT THE MANUFACTURING SITE HAD NOTHING TO DO WITH THIS; RATHER THE PARTS THAT FAILED WHERE INDEED THE PARTS IN THE RECALL MESSAGES. SUPERVISOR RECOMMENDED THAT I FILE A COMPLAINT AND PROVIDED ME A CASE NUMBER. SO I AM WRITING TO MAKE THIS A FORMAL COMPLAINT. THE BILL WAS $1078.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN MAKING A TURN, THE STEERING MADE ABNORMAL NOISES. THERE WERE NO WARNING INDICATORS ILLUMINATED. FOX GRAND TRAVERSE (3464 US-31, TRAVERSE CITY, MI 49684, (231) 922-2000) INFORMED THE CONTACT THAT THE RACK AND PINION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 30 MPH, THE VEHICLE WOULD OVERHEAT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT WAS NOT ABLE TO ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. DURING THE INCIDENT, THE MESSAGE 'POWER STEERING FAULT' WAS DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (CAGUAS EXPRESSWAY MOTORS, CARR #1KM 30.1, CAGUAS, PR) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME SYMPTOM LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 78,000.

TAKATA RECALL , I TOOK MY CAR TO MEL HAMBELTON FORD, FOR A VEHICLE HEALTH INSPECTION AND NEVER WAS INFORMED ABOUT THE FSA TITLE SYNC WITH MYFORD MYLINCOLN TOUGH WZARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM , BUT WAS UNDER PRIMARY CONCERNS DIAG. AND REPLACE APIM FOR BLANK SCREEN, YET WHEN I GET ON FORD PASS I LEARN OF THIS ISSUE, NEVER THE DEALER THAT SOLD MY THE CAR OR THE FORD DEALERSHIP OFFER TO ASSIST ME ARE CHECKED THE RECALLS ON THIS VEHICLE12/13/18

2013 FORD FLEX - DOOR SENSOR KEEPS THINKING IT IS OPEN. IT PREVENTS US FROM LOCKING THE DOORS, BOTH PARKED AND IN MOTION. IT ALLOWS OUR CHILDREN TO OPEN THE DOOR WHILE IN MOTION BECAUSE THE DOORS WILL NOT LATCH. ISSUE IS STILL OCCURRING. IT STARTED A MONTH AGO (START OF NOVEMBER 2018), HOWEVER NOW DOES IT EVERY TIME WE ARE GETTING INTO OR OUT OF THE VEHICLE. ISSUE WHILE DRIVING: WHEN THE SENSOR IS SENSING THE DOOR AS "OPEN", THE LIGHTS IN THE VEHICLE STAY ON FOR OVER 3 MILES OF DRIVING BEFORE THEY WILL TURN OFF - DAY OR NIGHT CAUSING A BACK LIGHT (GLARE) ISSUE DURING NIGHT TIME DRIVING. ISSUE WHILE STOPPED, BOTH SITTING IN AND OUTSIDE OF THE VEHICLE: THE LIGHTS DO NOT TURN OFF AND RUNS DOWN THE BATTERY OF MY VEHICLE. I TIMED THE LIGHTS AFTER GETTING HOME AND AT 30 MINUTES I STOPPED THE TIMER - AS IT WAS TOO COLD TO CONTINUE. I HAD TO SHUT THE DOOR 12 TIMES BEFORE THE SENSOR FINALLY SENSED A "CLOSED" DOOR AND SHUT THE LIGHTS OFF.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE ATTEMPTING TO PULL OUT OF THE DRIVEWAY AT APPROXIMATELY 3 MPH, THE POWER STEERING ABILITY BECAME DIFFICULT AND "SERVICE POWER STEERING ASSIST" ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO SMART FORD (1103 MARTIN LUTHER KING BLVD, MALVERN, AR 72104) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.