DOOR AJAR INDICATOR FALSELY INDICATES DOOR IS OPEN CAUSING INTERIOR LIGHTS TO REMAIN ON WHILE DRIVING AS WELL AS AN AUDIBLE ALARM. OCCURS WHILE STATIONARY AND WHILE MOVING. INTERIOR LIGHTS ARE DISTRACTING AT NIGHT AND UNNECESSARY ILLUMINATION AFTER PARK CAUSES BATTERY TO DRAIN.
2013 Ford Flex
Owner reports · Recalls · Investigations
More warning signs than most Flex years
Owner complaints for the 2013 Ford Flex are substantially higher than the model-year median of 139.
About this comparison →How this year compares
Owner complaints by model year
Compare all Flex years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
435 reports with mileage · 143 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 200 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Steering. Review the 149 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Structure. Review the 69 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
578 reportsTL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 55 MPH, THE VEHICLE DECELERATED ON ITS OWN AND THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO GARY SMITH FORD (1 BEAL PKWY NW, FORT WALTON BEACH, FL 32548, (888…
Read full complaint
TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 55 MPH, THE VEHICLE DECELERATED ON ITS OWN AND THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO GARY SMITH FORD (1 BEAL PKWY NW, FORT WALTON BEACH, FL 32548, (888) 814-7437) WHERE THE THROTTLE BODY WAS REPLACED AND THE PCM WAS UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,122. .*BF *TR
DOOR SENSOR ON FRONT PASSENGER DOOR STAYS ON CAUSING DOME TO STAY ON. RUNS BATTERY DEAD KEEPS PANEL LIGHTS ON. ALREADY REPLACED BACK PASSENGER DOOR UNDER WARRANTY LAST YEAR. AT 60000 MILES WARRANTY IS OUT AND COST IS $500 TO FIX. I HAVE READ A LOT OF COMPLAINTS ABOUT THIS ISSUE.. I CANNOT LET ANYONE SIT IN MY FRONT PASSENGER …
Read full complaint
DOOR SENSOR ON FRONT PASSENGER DOOR STAYS ON CAUSING DOME TO STAY ON. RUNS BATTERY DEAD KEEPS PANEL LIGHTS ON. ALREADY REPLACED BACK PASSENGER DOOR UNDER WARRANTY LAST YEAR. AT 60000 MILES WARRANTY IS OUT AND COST IS $500 TO FIX. I HAVE READ A LOT OF COMPLAINTS ABOUT THIS ISSUE.. I CANNOT LET ANYONE SIT IN MY FRONT PASSENGER SEAT FOR FEAR OF NOT BEING ABLE TO SHUT DOOR FOR DOOR SENSOR TO GO OFF AND NOT COME OUT TO A DEAD BATTERY. NOW THE DOOR OPEN LIGHT COMES ON WITHOUT THE DOOR BEING OPENED AND WON'T GO OFF. THIS CAUSES DO.E LIGHTS TO STAY ON RESULTING IN DRAINING THE BATTERY..THIS IS OBVIOUSLY A BIG ISSUE NOW. AS I HAVE READ THERE IS A LAWSUIT..
THE DOOR SENSORS DO NOT WORK PROPERLY. THESE SENSORS SENSE WHEN THE DOOR IS OPEN OR CLOSED. THE SENSOR MALFUNCTIONS CAUSING THE DOORS NOT TO LOCK OR CAUSING THEM TO UNLOCK WHILE DRIVING OR EVEN WHILE PARKED. IT WILL NOT ALLOW YOU TO LOCK THE DOORS EVEN WHEN THE CAR IS IN PARK. WHEN YOU TRY TO LOCK THE DOOR MANUALLY THEY WILL …
Read full complaint
THE DOOR SENSORS DO NOT WORK PROPERLY. THESE SENSORS SENSE WHEN THE DOOR IS OPEN OR CLOSED. THE SENSOR MALFUNCTIONS CAUSING THE DOORS NOT TO LOCK OR CAUSING THEM TO UNLOCK WHILE DRIVING OR EVEN WHILE PARKED. IT WILL NOT ALLOW YOU TO LOCK THE DOORS EVEN WHEN THE CAR IS IN PARK. WHEN YOU TRY TO LOCK THE DOOR MANUALLY THEY WILL IMMEDIATELY UNLOCK. THIS INABILITY TO EVEN LOCK THE DOOR MANUALLY IS A AN ADDITIONAL SAFETY ISSUE. WE CANNOT FEEL SAFE WHEN TRAVELING BECAUSE WE CANNOT LOCK THE DOORS AND TRUST THEM TO STAY LOCKED. THIS SENSOR ALSO CAUSES THE INTERIOR LIGHTS TO STAY ON INTERMITTENTLY. SOMETIMES THE LIGHTS WILL BE ON FOR HOURS AT A TIME AND YOU CANNOT TURN THEM OFF. OFTEN, THE BATTERY IS DEAD BECAUSE THE LIGHTS HAVE BEEN ON. THESE SENSORS CAUSE THE CAR ALARM TO GO OFF IF THE CAR IS PARKED AND LOCKED BECAUSE IT SUDDENLY SHOWS THE DOORS AS OPEN. OUR DOORS CONSTANTLY TRIP. SOMETIMES WHEN YOU PRESS THE BRAKE TO STOP THE FLEX, THE ALARM WILL DING SAYING THAT THE DOOR IS OPEN AND TO PUT THE CAR INTO PARK. IT IS ALMOST LIKE THE DOOR SENSOR MOVES OR TILTS WHEN STOPPING THE CAR LOSING ITS CONNECTION THAT ALLOWS IT TO SENSE TO DOOR CLOSURE. ALL OF THIS HAPPENS DAILY! HELP!!!
STARTED UP THE CAR AND I GOT POWER STEERING WARNING AND ADVANCTRAC SERVICE WARNINGS. UNABLE TO STEER AT ALL.
TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED STEVENS FORD OF MILFORD (LOCATED AT 717 BRIDGEPORT AVE, MILFORD, CT 06460, (203) 876-6464) AND SCHEDULED A DI…
Read full complaint
TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED STEVENS FORD OF MILFORD (LOCATED AT 717 BRIDGEPORT AVE, MILFORD, CT 06460, (203) 876-6464) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
THE STEERING WHEEL ON THE VEHICLE IS ALMOST IMPOSSIBLE TO USE. WHEN STEERING IT TAKES GREAT FORCE TO TURN THE WHEEL ONE WAY OR THE OTHER. FEELS LIKE DRIVING A CAR THAT HAS RUN OUT OF POWER STEERING FLUID, AS THOUGH THE STEERING HAS GONE OUT. THIS HAS BEEN HAPPENING FOR THE PAST 12 MONTHS OFF AND ON AND WITHIN THE PAST MONTH HAS …
Read full complaint
THE STEERING WHEEL ON THE VEHICLE IS ALMOST IMPOSSIBLE TO USE. WHEN STEERING IT TAKES GREAT FORCE TO TURN THE WHEEL ONE WAY OR THE OTHER. FEELS LIKE DRIVING A CAR THAT HAS RUN OUT OF POWER STEERING FLUID, AS THOUGH THE STEERING HAS GONE OUT. THIS HAS BEEN HAPPENING FOR THE PAST 12 MONTHS OFF AND ON AND WITHIN THE PAST MONTH HAS BECOME INCREASINGLY WORSE.
FAILURE OF ENGINE TO START/RUN DUE TO A FAULTY FUEL PUMP CONTROL MODULE. CURRENT FORD SAFETY RECALL #16S31 (NHTSA #16V621) IS LIMITED ONLY TO FORD/LINCOLN VEHICLES EQUIPPED WITH THE ECOBOOST TURBOCHARGED ENGINE. THE FAULTY COMPONENT ON MY NORMALLY ASPIRATED ENGINE, FUEL PUMP CONTROL MODULE #AA8Z-9D370-B, IS THE SAME COMPONENT BE…
Read full complaint
FAILURE OF ENGINE TO START/RUN DUE TO A FAULTY FUEL PUMP CONTROL MODULE. CURRENT FORD SAFETY RECALL #16S31 (NHTSA #16V621) IS LIMITED ONLY TO FORD/LINCOLN VEHICLES EQUIPPED WITH THE ECOBOOST TURBOCHARGED ENGINE. THE FAULTY COMPONENT ON MY NORMALLY ASPIRATED ENGINE, FUEL PUMP CONTROL MODULE #AA8Z-9D370-B, IS THE SAME COMPONENT BEING REPLACED ON VEHICLES AFFECTED BY THE #16V621 NHTSA SAFETY RECALL. TO AVOID ENGINES SHUTTING OFF AT SPEED OR NOT STARTING, IT APPEARS THAT THE RECALL WILL NEED TO BE EXPANDED TO INCLUDE NORMALLY ASPIRATED ENGINES AS WELL. WE WERE FORTUNATE BECAUSE OUR VEHICLE FAILED SITTING IN OUR DRIVEWAY, NOT AT 75 MPH ON THE HIGHWAY. MY WIFE'S CONCERN IS WHAT WOULD HAVE HAPPENED TO HER AND OUR FOUR GRANDCHILDREN IF THIS FAILURE HAD TAKEN PLACE ON THE INTERSTATE IN BUSY TRAFFIC AT 75 MPH. WHY IS THE SAME COMPONENT THAT IS FAILING ON ECOBOOST TURBOCHARGED ENGINES BEING COVERED BY FORD SAFETY RECALL #16S31 NOT BEING RECALLED ON SIMILAR VEHICLES EQUIPPED NORMALLY ASPIRATED ENGINES USING THE IDENTICAL COMPONENT? FAILURE OF THE COMPONENT HAS THE SAME EFFECT OF AN ENGINE THAT CUTS OFF AT SPEED OR WILL NOT START. YOUR ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. THE SAFETY OF THE OWNERS OF THESE POPULAR FORD/LINCOLN FAMILY VEHICLES IS AT STAKE.
THERE IS CURRENTLY AN ISSUE WITH OUR ECOBOOST V6 TURBO CHARGER. THERE IS A OLD DRAIN TUBE LEAK THAT HAS BEEN IDENTIFIED THROUGH FORD AND IS A FIRE SAFETY ISSUE. THIS ISSUE HAS BEEN RECALLED FOR THE 2014 AND 2015 FORD FLEX WHICH IS IDENTICAL PARTS AS OUR VEHICLE BUT NEVER RECALLED. WOULD LIKE TO SEE THIS GET RECALLED BEFORE HARM …
Read full complaint
THERE IS CURRENTLY AN ISSUE WITH OUR ECOBOOST V6 TURBO CHARGER. THERE IS A OLD DRAIN TUBE LEAK THAT HAS BEEN IDENTIFIED THROUGH FORD AND IS A FIRE SAFETY ISSUE. THIS ISSUE HAS BEEN RECALLED FOR THE 2014 AND 2015 FORD FLEX WHICH IS IDENTICAL PARTS AS OUR VEHICLE BUT NEVER RECALLED. WOULD LIKE TO SEE THIS GET RECALLED BEFORE HARM IS HAD. THIS IS AN ONGOING LEAK THAT HAS GOTTEN WORSE OVER TIME.
CAR WOULD NOT START. TOWED TO GARAGE. FUEL PUMP DRIVER AND FUEL PUMP BAD AND MELTED.
Official recalls
620V072000 · Suspension:rear
Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
16V621000 · Fuel System, Gasoline:delivery:fuel Pump
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
15V812000 · Fuel System, Gasoline
Dec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
15V340000 · Steering:electric Power Assist System
Jun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
14V393000 · Power Train:axle Assembly:axle Shaft
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
13V227000 · Fuel System, Gasoline
May 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
Illustration