2011 Ford Flex

FOR NO APPARENT REASON, THE ELECTRICAL ON MY DASHBOARD WENT OUT. I WAS TOLD IT WAS CALLED THE FRONT INTERFACE. IT HAS NEVER BEEN MISTREATED, ABUSED NOR HAS IT EVER BEEN EXPOSED TO MOISTURE OR LIQUIDS. I CAN'T USE OR ADJUST THE RADIO, SATELLITE, CD PLAYER, NOR THE HEAT AND AIR. HOWEVER, THE HEAT IS ON FULL BLAST AND THE FORD DEALERSHIP I VISITED ABOUT THE PROBLEM SAYS THEY CAN'T TURN THE HEAT OFF. I WAS TOLD IT WAS A FRONT INTERFACE PROBLEM. THIS IS A $600-$700 PROBLEM THAT I DON'T FEEL IS THE CONSUMERS'. MY CAR IS NOT THAT OLD...IS TAKEN VERY GOOD CARE OF. FORD NEEDS TO FIX THIS PROBLEM. THE DEALERSHIP SAYS THE PART IS ON A MONTH BACK ORDER. IF THIS IS AN INFREQUENT PROBLEM, HOW COME IT TAKES SO LONG TO FIND THIS INTERFACE. JUST WANTING TO LET OTHER FORD DRIVERS KNOW OF THIS PROBLEM IF THEY HAVE EXPERIENCED THIS AS WELL. THIS IS MY FOURTH FORD VEHICLE AND I'M STARTING TO HAVE REGRETS. PLEASE GIVE ME SOME FEEDBACK ABOUT THIS INTERFACE. *TR

MY WIFE WAS DRIVING DOWN THE INTERSTATE YESTERDAY, WHEN THE REAR PASSENGER DOOR WINDOW SHATTERED INTO PIECES FOR APPARENTLY NO REASON. THANKFULLY NO ONE WAS INJURED. BASED ON INFORMATION FOUND ON THE INTERNET, THIS HAS HAPPENED WITH OTHER FORD MODELS AND YEARS AS WELL. I HAVE SEEN WHERE NHTSA HAS INVESTIGATED THIS SIMILAR ISSUE WITH 2010-2011 FORD ESCAPE AND MERCURY MARINER, BUT HAVE NOT BEEN ABLE TO FIND THE RESULTS OF THE INVESTIGATION. CARCOMPLAINTS.COM SHOWS 3 COMPLAINTS ABOUT THE SAME ISSUE WITH THE FORD FLEX. *TR

THE DRIVERS SIDE SEAT BELT JUST LOCKED UP AND WILL NOT COME BACK OUT, TOOK IT TO THE DEALER AND THEY WANT 623.00 TO REPLACE IT ARE YOU KIDDING ME ?? PAID 19,000 FOR THE CAR LESS THEN A YEAR AGO SO I TRY TO GOOGLE THIS PROBLEM AND IT SAYS IF I TRY TO FIX IT MYSELF THE AIRBAGS COULD BE SET OFF REALLY ?? I GUESS I'LL JUST HAVE TO LISTEN TO THE ANNOYING DING DING DING EVERY 2 MINS WHILE DRIVING NO BIGGY THANKS FORD THERE SHOULD BE A RECALL ON THE SELTBELTS. *TR

BENCH SEAT...SECOND ROW BEHIND PASSENGER SEAT. TO GAIN ACCESS TO THIRD ROW....HAVE TO HIT BUTTON AND SEAT AUTOMATICALLY FLIPS AND FOLDS FORWARD TO ALLOW YOU ACCESS TO THIRD ROW. THE SECOND ROW SEAT FLIPS FORWARD WITH SUCH FORCE IT ABSOLUTELY PRESENTS A HAZARD TO EITHER A CHILD AND EVEN AN ADULT THAT GETS IN THE WAY. ALSO...SUNROOF MODEL AND SUN SHADES THAT BLOCK OUT THE SUN IN SECOND AND THIRD ROW GO BACK WITH SUCH A FORCE....LITTLE FINGERS COULD GET SLAMMED IN THAT. NOTHING TO BUFFER IT. REALLY SURPRISED AT HOW CRUDE THE INTERIOR MECHANICS ARE...MAKING THEM DANGEROUS. *TR

AUTOMATIC/MOTORIZED REAR HATCH FAILED.....MOTOR OPENED HATCH TO FULL NORMAL EXTENSION AND THEN SLAMMED DOWN WITH NOTHING TO SLOW IT DOWN...NARROWLY MISSING MY 5 YEAR OLD CHILD. WAS TOLD SHOCKS FAILED AS WELL AS HATCH MOTOR.... SO NOTHING IN PLACE TO SLOW DOWN THE FALL. TYPICALLY IF MOTOR GOES OUT...SHOCKS ARE THERE TO SLOW IT DOWN. DEALERSHIP SURMISES THAT SHOCKS WERE PROBABLY ALREADY "OUT" AND THE MOTOR HAS BEEN CONTROLLING THE HATCH ON ITS OWN, WITHOUT THE ASSISTANCE OF THE SHOCKS. "DON'T KNOW SHOCKS ARE BAD UNTIL MOTOR GOES OUT"..RESULTING IN NOTHING HOLDING IT UP. EXTREMELY DANGEROUS AND COULD HAVE EASILY INJURED MY CHILD IF I HADN'T REACTED SO QUICKLY. FORD CLAIMS THEY HAVE NEVER HAD ANY COMPLAINTS, BUT WOULD INVESTIGATE. I HAD JUST PURCHASED THE CAR "CERTIFIED" 2 MONTHS AGO. NOT SOMETHING THEY CHECK DURING CERTIFICATION PROCESS. *TR

ENGINE HAD MASSIVE TOP ENGINE DETONATION (BACKFIRE) WITH ONLY 7500 MILES ON NEW CAR. EVER SINCE THIS EVENT THE CAR SHUDDERS, STAMMERS, SHAKES AND DOES NOT WANT TO ACCELERATE SMOOTHLY. THE PROBLEM VARIES IN DAILY SEVERITY AND IS ALWAYS WORSE IN WET, HEAVY MOISTURE PERIODS. I HAVE TAKEN THE CAR TO FIVE (5) DIFFERENT FORD DEALERSHIPS AND THEY ALL SAY THERE IS NO PROBLEM BECAUSE THERE ARE NO CODES INDICATING A PROBLEM. ONE OF THE FORD DEALERSHIPS WENT TO GREAT LENGTHS TO FIX THE CAR BUT TO NO AVAIL. THEY REBUILT THE TRANSMISSION BECAUSE THEY THOUGHT IT WAS A FAILURE TO DOWNSHIFT. THEY LATER REPLACED THREE DIFFERENT SENSORS ON THIS ECOBOOST ENGINE (THEY SAID THERE ARE 33 DIFFERENT SENSORS) AND THIS ACTUALLY GAVE TEMPORARY IMPROVEMENTS, BUT THIS WAS ALSO IN THE VERY DRY DALLAS SUMMER. AS SOON AS I DROVE BACK ACROSS ARKANSAS TO TENNESSEE THE CAR WAS AS BAD AS BEFORE. THIS CAR ACTUALLY GETS 14.2 MILES PER GALLON COMBINED DRIVING AND IT WAS RATED AT 18MPG (16CITY AND 21HIGHWAY). THE CAR AVERAGED 18.6MPG FOR THE 7500 MILES PRIOR TO THE PROBLEM. I HAVE PUT UP WITH THIS PROBLEM FOR OVER THREE YEARS BUT I HAVE LEARNED TO NOT DRIVE THE CAR IN THE RAIN. THERE ARE OTHER FAMILY CARS THAT I CAN DRIVE OR I WOULD HAVE PULLED MY HAIR OUT. THIS PROBLEM WAS ELEVATED TO FORD CUSTOMER SERVICE ON SEVERAL OCCASIONS (4 OR 5 DIFFERENT TIMES) AND THEY NEVER TOOK OWNERSHIP OF THE PROBLEM OR THE PROCESS. THERE APPEARS TO BE A FIREWALL ESTABLISHED BETWEEN THE FORD TECHNICAL GROUP AND FORD DEALERSHIP SERVICE DEPARTMENTS. SEVERAL SERVICE PEOPLE COMPLAINED THAT THEY COULD NOT CONTACT FORD TECHNICAL PEOPLE DIRECTLY AND THAT IT REQUIRED A FAILURE CODE ENTRY INTO THE SERVICE SYSTEM WITHOUT SOLUTION TO FACILITATE CONTACT WITH TECHNICIANS AND ENGINEERS. NO CODE NO PROBLEM! I SURE AM GLAD THEY HAVE A CODE FOR EVERY SITUATION! *JS

FROM A STOP, TRANSMISSION SLIPPED, BANGED INTO 1ST (OR 2ND GEAR), DID IT AGAIN AROUND 50 MPH, FELT LIKE THE TRANNY SLIPPED AND THEN BANGED INTO GEAR. THE BANGING INTO GEAR IS A VIOLENT LURCH. TOOK IT TO FORD TOLD NOTHING WRONG WITH VEHICLE (EVEN THOUGH I HAD PRIOR TSB'S ON SAME TRANNY ISSUES IN 01/2011 BUILD CARS). STARTED IN 2012, WAS INTERMITTENT UNTIL RECENTLY AND HAS HAPPENED SEVERAL TIMES OVER PAST MONTH. *TR

ON MY WAY HOME FROM WORK 7-14-2014, ENTERED THE EXIT RAMP TO GRATIOT NORTH BOUND AND HAD TO STOP FOR A LIGHT. WHEN THE LIGHT CHANGED GREEN I EASED OFF OF MY REAR BRAKES AND HEARD A LOUD NOISE COMING FROM THEM AND COULD TELL THAT THE BRAKES WERE SEIZING UP A LITTLE. SO THE NEXT DAY AND THERE AFTER I HAD NO PROBLEM WITH THEM. ON 7-20-2014 THE DID THE SAME THING BUT NOT AS BAD. MADE APPT. WITH FIRESTONE AUTO CARE ON 7-25-2014 TO HAVE A BRAKE INSPECTION DONE ALL FOUR TIRES, ESPECIALLY THE REAR PASSENGER BRAKE. I WAS TOLD THAT BOTH REAR CALIPER PINS HAD CEASED UP ON THE REAR BRAKES NOT ALLOWING THE CALIPER TO OPEN AND CLOSE PROPERLY. THIS CAUSED THE BRAKE SHOES TO BE REPLACED, BOTH ROTORS AND CALIPERS, BECAUSE BY KNOW IT WAS METAL TO METAL. THERE WAS NO WORK DONE TO THE FRONT BRAKES BECAUSE THEY WERE STILL IN GOOD SHAPE I WAS TOLD. I HAD THIS VIBRATING OR EASY SHAKE THAT WOULD HAPPEN TO THE FRONT WHEN I WOULD SLOW DOWN FOR A STOP. I HAD THIS CHECKED BACK IN THE WINTER TO SEE IF THERE IS A PROBLEM WITH MY BRAKES BUT COULD NOT FIND NOTHING. NOT THAT THE BACK BRAKES ARE FIXED THE VIBRATION IS GONE. *TR