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2011 Ford Flex

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2011 Ford Flex do not stand out strongly from the model-year median of 139.

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When problems were reported

Mileage at the reported incident

117 reports with mileage · 27 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Steering. Review the 57 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 19 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

5 crash reports1 fire reports8 injury reports

Visibility complaints

1 reports
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30,000 miles · May 15, 2013
Engine And Engine CoolingVisibility

THE CAR HAS A TERRIBLE SMELL COMING FROM THE AIR CONDITIONING UNIT. THE CAR HAS BEEN TO THE DEALER ON SEVERAL OCCASIONS WHERE THEY STATE THAT IT'S THE 'FILTER' BUT THE PROBLEM CONTINUES. THIS ISSUE HAS NEVER BEEN FULLY RESOLVED AND IS ON-GOING. THE CAR HAS OTHER MINOR DEFECTS WITH THE WINDOW OPERATION (LOUD SQUEALING AS IF THE…

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THE CAR HAS A TERRIBLE SMELL COMING FROM THE AIR CONDITIONING UNIT. THE CAR HAS BEEN TO THE DEALER ON SEVERAL OCCASIONS WHERE THEY STATE THAT IT'S THE 'FILTER' BUT THE PROBLEM CONTINUES. THIS ISSUE HAS NEVER BEEN FULLY RESOLVED AND IS ON-GOING. THE CAR HAS OTHER MINOR DEFECTS WITH THE WINDOW OPERATION (LOUD SQUEALING AS IF THE WINDOW IS RUBBING AGAINST SOMETHING) AND THE DEALER HAS FAILED TO RESOLVE THAT ISSUE AS WELL. I AM CONCERNED THAT THE SMELL INSIDE THE CAR COULD BE TOXIC AND UNSAFE FOR MY CHILDREN. HOW CAN I GET THE DEALER TO TEST THE AIR QUALITY AND QUIT REPLACING THE FILTER AS A TEMPORARY ATTEMPT TO AN ONGOING PROBLEM? *TR

NHTSA ODI #10512191

Official recalls

2

16V247000 · Air Bags:frontal

Apr 26, 2016

Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Consequence & remedy

Consequence: An improperly inflated air bag increases the risk of injury in the event of a crash.

Remedy: Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C06.

15V340000 · Steering:electric Power Assist System

Jun 2, 2015

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.

Consequence & remedy

Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.