2011 Ford Flex

POWER TAKE OFF ASSEMBLY FAILURE - AT ~59K MILES INTO MY 75K MILE EXTENDED WARRANTY I TOOK MY VEHICLE IN TO SERVICE BECAUSE OF AN OIL BURNING SMELL AFTER HIGHWAY DRIVING. ABOUT A MONTH OR SO LATER I RETURNED TO ADVISE OF THE SAME SMELL. THE SEAL WAS REMOVED AND REPLACED. SUBSEQUENT HIGHWAY TRAVEL YIELDED ADDITIONAL BURNING OIL ODORS THAT I'VE RETURNED TO THE DEALER FOR DIAGNOSIS BUT THE CAUSE WAS NOT IDENTIFIED UNTIL THE LAST VISIT ' ON 7/24/14 @ 58,195 MI. ON 10/9/14@ 59,472 MI. ON 04/22/15 @ 72,712 MI. ON 11/23/15 @84,974 MI. REFERENCES- HTTP://JONATHANLACKMAN.COM/BLOG/FORD-EDGE-PDU-PTO-TRANSFER-CASE-ISSUES-FLEX-500-MKX/ HTTP://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=375439&PAGE=13 HTTP://WWW.FORDEDGEFORUM.COM/TOPIC/10914-PTU-LEAK-FAILURES/PAGE-11 AT 84,974 THE OBVIOUS FLUID LEAK WAS IDENTIFIED AS PTO FLUID AS A RESULT OF THE PTO OVERHEATING. NOW THAT MY EXTENDED WARRANTY HAS EXPIRED FORD REFUSES TO WARRANTY REPAIR COVERAGE EVEN THOUGH THE PROBLEM HAS PERSISTED SINCE BEFORE THE WARRANTY EXPIRED BUT NOT IDENTIFIED BY THE FORD MECHANICS. THERE ARE MULTIPLE INSTANCES OF FAILURE WITH THIS PART ON FORD AWD VEHICLE MY COMPLAINT IS THAT FORD IS AWARE OF THE FAILURE AND THE ISSUE WAS NOT ADDRESSED WITH MY VEHICLE BEFORE MY WARRANTY EXPIRED AND NOW I HAVE TO PAY $1600 FOR THE REPAIR WHEN SERVICING THE COMPLAINT COULD HAVE PREVENTE D THE FAILURE AND NEED FOR REPLACEMENT. FORD HAS NOT PROACTIVELY DONE ANYTHING TO PREVENT FAILURE AND HIGH OUT OF POCKET EXPENSES TO ME OR OTHER CUSTOMERS. THERE IS NO RECOMMENDED SERVICE OTHER THAN REPLACEMENT OF THE FAILED UNIT. THERE IS A PROBLEM WITH THE EARLIER UNITS AND FORD SHOULD RECOMMEND SERVICE INTERVALS TO AVOID FAILURE AND REPLACEMENT OF ALREADY FAILED UNITS AT THEIR EXPENSES SINCE THEY ADVISED OF NO SERVICE REQUIRED

AFTER SEVERAL VISITS TO THE DEALER, BEGINNING AT 52K IN APRIL 2014 COMPLAINING OF A BURNING OIL SMELL AFTER HIGHWAY DRIVING, THE DEALER DIAGNOSED THE PROBLEM TO BE A FAILED PTU/PTO AND NEEDING REPLACEMENT FOR $1800 AFTER I EXCEEDED 75K MILES. I ADVISED FORD THAT I RETURNED MY VEHICLE SEVERAL TIMES BEFORE MY 75K EXTENDED WARRANTY EXPIRED. THEY APPARENTLY NEVER CHECKED THE PTU. THE ARE SEVERAL REPORTS OF OF FAILED PTUS ON TARURUS'S, FLEXES, EDGES, MKT'S SHARING THIS SAME UNIT WHICH FORD SAYS IS ONLY REPLACED AND REQUIRES NO MAINTENANCE. GOOGLING PTU FAILURE RETURNS MULTIPLE POSTS AND RESPONSES. FORDFLEX.NET, FORDEDGEFORUM.COM WWW.BLUEOVALFORUMS.COM EXPLORERFORUM.COM THERE DESIGN AND REPAIRS SHOULD BE HONORED FOR CUSTOMERS IDENTIFYING SYMPTOMS OF THE PROBLEM WHILE UNDER WARRANTY AND SYSTEMS SHOULD BE INCORPORATED IN A MAINTENANCE SCHEDULE. MY CLAIM WITH FORD WAS REJECTED AND MY SERVICE VISIT DOCUMENTS WERE NOT CONSIDERED.

KEY FOB AND ALARM - IN THE LAST 2 MONTHS MY KEYFOB HAS STARTED TO OPEN AND LOCK MY NEIGHBORS 2005 FORD FOCUS. SINCE THESE ARE SMALL CITY LOTS, THE CARS ARE ALWAYS PARKED WITHIN 50 FEET OF EACH OTHER AND CANNOT BE PARKED OUTSIDE OF FOB RANGE. THIS INCLUDES GARAGES AND STREET PARKING. THE DEALER HAS RESET THE KEYS BUT IT DIDN'T WORK. THEY ALSO STATED THERE IS NOTHING ELSE THAT CAN BE DONE OUTSIDE OF REPLACING THE CONTROLLER AND KEYS. COST WOULD BE $700 - $1000. THEY STATES WOULD HAS HAPPENED IS VURTUALLY IMPOSSIBLE BUT IT IS HAPPENING. MY NEIGHBOR STATES THEY CANNOT FIND THEY ALARM FOB, IT IS NOT BUILT INTO THEIR KEY. I HAVE NO WAY TO VERIFY THIS SO I CANNOT TEST TO SEE IF THEY CAN UNLOCK MY CAR. THE KEY FOB SECURITY SYSTEM HAS BEEN NULLIFIED BY THIS PROBLEM.

VEHICLE CONTINUES TO WEAR OUT BRAND NEW TIRES EVERY 5 TO 10K MILES. I HAVE KEPT UP ON ALIGNMENT, TIRE ROTATING AND TERMS THIS PROBLEM CONTINUE. I HAVE READ A GREAT DEAL OF OTHER COMPLAINTS. THE MANAGER OR EMPLOYEE AT THE TIRE DEALER SAYS THAT THIS IS A PROBLEM WITH FORD FLEX. HE SAYS THAT HE GETS QUITE A NUMBER OF THEM COMING IN WITH THIS ISSUE. THIS CAN BECOME A DANGEROUS PROBLEM

ON 2100 HRS 21 NOV 2015, MY DAUGHTER WAS INVOLVED IN A DEER STRIKE ACCIDENT ON HWY 36 VICINITY HAMILTON, MISSOURI. SHE WAS TRAVELING EAST ON THE HIGHWAY 36 AT 55-60 MPH WHEN A DEER RAN INTO THE PATH OF THE CAR. THE IMPACT WAS FROM CENTER LINE OF THE CAR TOWARDS THE DRIVERS SIDE. SHE APPLIED THE BRAKES UPON SEEING THE DEER BUT THE STRIKE AND APPLICATION OF BRAKES WERE PRETTY MUCH SIMULTANEOUS. SHE PULLED THE CAR OFF THE ROAD AND COULDN'T EXIT THE DRIVER'S DOOR BECAUSE THE FRONT FENDER OVERLAPPING THE DOOR DUE TO IMPACT. THE AIRBAG DID NOT DEPLOY, SHE WAS WEARING HER SEAT BELT WHICH PROBABLY SAVED HER FROM ANY MAJOR INJURIES. BASED UPON THE FRONTAL DAMAGE TO THE VEHICLE THE AIRBAG SHOULD HAVE DEPLOYED. AS YOU CAN SEE IN THE ATTACHED PHOTOS THE FRAME AND INTERNAL BUMPER ARE EXPOSED APPROXIMATELY A FOOT BEYOND THE BODY WHICH HAS BEEN CRUSHED BACK. IN MY OPINION IT APPEARS THAT THERE WAS ENOUGH FRONTAL FORCE WHICH SHOULD HAVE DEPLOYED THE AIRBAG. I THEREFORE FEEL THE AIRBAG WAS DEFECTIVE AND CREATED A SIGNIFICANT SAFETY ISSUE.

WHILE ACCELERATING FROM A STOP WITH THE ECOBOOST SYSTEM , THE CAR WILL ALMOST STALL, THEN SPEED UP WITH OUT YOUR FOOT ON THE PEDAL. IT BLOWS BLACK SMOKE AND THEN IT WILL BE FINE. THIS HAS HAPPENED ON AND OFF FOR THE PAST SEVERAL MONTHS, THE CAR HAD AN EXTENDED WARRANTY IN WHICH THIS SHOWED UP. WHILE THIS WAS GOING ON I HAVE HAD TO REPLACE THE POWER TRANSFER UNIT BECAUSE IT LOCKED UP, THEN THE CAR WOULD ONLY WORK IN FRONT WHEEL DRIVE, HAVE HAD NOTHING BUT TROUBLE SINCE THE CAR RADIATOR FAN SYSTEM BURNED UP AND THEY REPLACED. THEY HAVE RE-FLASHED MODULES AFTER THEY COULD NOT FIGURE OUT WHAT WAS HAPPENING, HOWEVER IT STILL DOES IT. I AM WORRIED AS THE CAR HAS SPEED UP TO 2000 RPM WHILE DRIVING AND STAYED THERE WITH OUT THE GAS PEDAL BEING PRESSED.

WHILE DRIVING ON DRY PAVEMENT THE REAR END SLIDES AS IF DRIVING IN RAIN OR SNOW.IT REALLY SWAYS WHILE BRAKING. KNOW INDICATOR LIGHT COMES ON TO SUGGEST SLIPPERY CONDITIONS. I HAD THIS SCARY PROBLEM CHECK OUT BY PROFESSIONAL MECHANICS. THEY FELT THE WOBBLY SENSATION WHEN DRIVING 40 MILES HR. THEY ONLY NOTED A COMBINATION OF MINOR CONDITIONS LIKE TIRE THREADS,OIL LEAK FROM A SHOCK AND A SMALL ROD THAT IS ATTACHED TO THE LEFT BACK TIRE THAT HAD A LITTLE MOVEMENT.. THESE ISSUES HOWEVER SHOULDN'T CAUSE THIS VERY DANGEROUS SLIPPERY EXPERIENCE ACCORDING TO THE MECHANICS.

I WAS ATTEMPTING TO CHANGE THE TIRE, WHILE JACKING UP THE CAR IT BECAME DIFFICULT. I STOPPED, AND LOWERD THE CAR. THEN EXAMINED THE JACK AND FOUND THAT THE THREADED NUT THAT THE UP AND DOWN ADJUSTING ROD THREADS THRU WAS CRACKED OPEN.THIS NUT LOOKS TO BE OF SOME TYPE OF POT METAL, UNLIKE THE REST OF JACK WICH IS STEEL. I TALKED TO FORD MOTOR CO AND THEY SAID THE MOST THEY MIGHT DO IS REPLACE THE JACK. THAT JACK IS AN ACCIDENT WAITING TO HAPPEN. I WANT A SAFE JACK .