2011 Ford Flex

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO USE EXTRA EFFORT TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO KRIEGER FORD, INC. (1800 MORSE RD, COLUMBUS, OH 43229, (614) 888-3320) WHERE IT WAS DETERMINED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE MAKING A LEFT OR RIGHT TURN, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PAULI FORD (2380 OLD U.S. 27, ST. JOHNS, MI 48879, (989) 224-6711) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 127,300. *TT

TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE CHECK POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE FAILURE RECURRED NUMEROUS TIMES AFTER THE RECALL REMEDY. THE VEHICLE WAS TAKEN TO SANTA MARGARITA FORD (30031 SANTA MARGARITA PKWY, RANCHO SANTA MARGARITA, CA). THE DEALER STATED THAT THE PART WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND CASE NUMBER: 13791060 WAS PROVIDED. THE FAILURE MILEAGE WAS 103,125.

POWER STEERING FAILURE MESSAGE APPEARED IN MESSAGE CENTER WHILE DRIVING ON A CITY STREET, POWER STEERING IMMEDIATELY FAILED. THIS MADE STEERING NEARLY IMPOSSIBLE. MADE IT TO A PARKING LOT, WAITED A FEW MINUTES AND STARTED THE VEHICLE. THE MESSAGE WAS GONE AND CAR OPERATED AS NORMAL. I CALLED THE LOCAL FORD DEALERSHIP AND TOLD THEM ABOUT THE ISSUE. THEIR REPLY WAS THAT IF IT DID IT AGAIN TO BRING IT IN, THEY COULD NOT DO ANYTHING IF IT WAS DRIVING NORMALLY. ARE WE TO CONTINUE DRIVING THE VEHICLE WITH NO DIAGNOSIS OF THE PROBLEM BY FORD? THIS SEEMS LIKE VERY DANGEROUS ADVICE FROM THE FORD DEALERSHIP.

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT THERE WAS AN EPS FAILURE. THE STEERING WHEEL SEIZED AFTER STARTING THE VEHICLE AND IT WAS EXTREMELY DIFFICULT TO STEER EACH TIME THE FAILURE OCCURRED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY MANUFACTURER RECALLS TO PROVIDE A SOLUTION FOR THE EPS FAILURE. THE DEALER (CITRUS MOTORS FORD, 1375 S WOODRUFF WAY, ONTARIO, CA 91761, (855) 902-9523) INDICATED THAT IT MAY TAKE UP TO THREE DAYS TO DIAGNOSE THE FAILURE AND THAT FURTHER TESTING MAY BE REQUIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

MY 2011 FORD FLEX 3.5 L V6 HAS RECENTLY BEEN HAVING PROBLEMS WITH THE STEERING. IF I AM GOING UNDER 40 MILES AN HOUR IT IS NEARLY IMPOSSIBLE FOR ME TO TURN MY WHEEL ANY DIRECTION. I CAN BARELY TURN ANY CORNERS WITHOUT ENDING UP IN THE OTHER LANE BEFORE BEING ABLE TO CORRECT MY PATH. THIS IS A DANGEROUS SITUATION FOR ME AS I HAVE ONLY OWNED THIS VEHICLE A YEAR AND IT IS MY ONLY VEHICLE. I HAVE 3 CHILDREN WHOSE SAFETY I WORRY ABOUT, NOT TO MENTION OTHER DRIVERS ON THE ROAD. I HAVE BEEN RESEARCHING THIS AND HAVE NOTICED THERE WAS A RECALL ON THE ECOBOOSTS. WHY IS THERE NOT ONE ON THE V6? THIS HAS BEEN GOING ON CONSISTENTLY FOR A MONTH NOW. I NEED THIS CORRECTED!!!

OUR CAR WAS RECALLED FOR A POWER STEERING FAILURE WHILE DRIVING ON THE HIGHWAY AND LUCKILY I WAS DRIVING BECAUSE IT WAS VERY HARD TO STEER. FORD REPAIRED THE STEERING PROBLEM. THE CAR THEN EXPERIENCED THE SAME PROBLEM 8 MONTHS LATER AND FORD IS REFUSING TO COVER THE REPAIR. THEY CLAIM THAT WE ARE PAST THE 1 YR / 12K MILE WARRANTY BUT WE HAD BROUGHT THE CAR INTO THE DEALER SEVERAL MONTHS EARLIER AND THE CLAIMED THEY COULD NOT FIND THE FAULT. THE CAR'S POWER STEERING FAILED AGAIN WHILE MY WIFE WAS DRIVING ON THE HIGHWAY NEARLY CAUSING AN ACCIDENT. AFTER THE FAILURE THE CAR WAS 200 MILE OVER THE WARRANTY. FORD NOW CLAIMS THAT WE ARE RESPONSIBLE FOR THE ENTIRE COST OF REPAIR. CLEARLY THE REPLACEMENT PART THEY USED WAS DEFECTIVE.