TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED WHILE STARTING THE VEHICLE, SHE HEARD AN ALARM AND BECAME AWARE THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT CALLED CLEVELAND FORD LOCATED AT 2496 S LEE HWY, CLEVELAND, TN 37311, (423) 218-1622 AND THE…
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TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED WHILE STARTING THE VEHICLE, SHE HEARD AN ALARM AND BECAME AWARE THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT CALLED CLEVELAND FORD LOCATED AT 2496 S LEE HWY, CLEVELAND, TN 37311, (423) 218-1622 AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 171,234.
NHTSA ODI #11364103
140,000 miles · Aug 17, 2020
Steering
MY VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT IS REQUIRED AT LOWER SPEEDS. IT FEELS UNSAFE WHEN STEERING AT LOW SPEEDS.
NHTSA ODI #11349965
140,000 miles · Jul 23, 2020
Steering
MY STEERING WHEEL WILL CONSISTENTLY LOSE POWER STEERING IN A TURN ESP[ECIALLY NOTICEABLE AT LOW SPEEDS. IT APPEARS TO ONLY HAPPEN WHEN I'M TURNING LEFT AT THIS POINT. I HAVE CHECKED FLUIDS AND THERE IS NO DAMAGE TO THE STEERING BOX.
NHTSA ODI #11341128
100,000 miles · May 31, 2020
Steering
WHILE TURNING MY STEERING WHEEL TO PARK MY CAR MY STEERING WHEEL DETACHED FROM THE COLUMN.
NHTSA ODI #11326703
160,000 miles · Apr 28, 2020
SteeringCrash
THE STEERING RACK AND PINION WENT OUT ON MY 2011 FORD FLEX. THE IS A RECALL ON FORD FLEX 2011-2013 BUT FORD KEEPS TELLING US IT IS NOT UNDER WARRANTY!!! WE HAD THIS REPLACED AND IT WENT OUT AGAIN 4 MONTHS LATER. THIS IS UNACCEPTABLE AND NEEDS TO BE ADDRESSED BY FORD.
NHTSA ODI #11322535
141,000 miles · Dec 4, 2019
Steering
THERE ARE POWER STEERING RECALLS FOR 2011-2013 FORD FLEX VEHICLES. I HAVE BEEN HAVING INTERMITTENT ISSUES WITH THE POWER STEERING MY 2011 FORD FLEX. IT HAS OCCURRED 3 TIMES NOW, AND HAS RESULTED IN HAVING TO DRIVE THE VEHICLE WITHOUT POWER STEERING 1 TIME. CURRENTLY MY FORD FLEX IS NOT BEING SHOWN AS BEING INCLUDED IN RECALL 15V…
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THERE ARE POWER STEERING RECALLS FOR 2011-2013 FORD FLEX VEHICLES. I HAVE BEEN HAVING INTERMITTENT ISSUES WITH THE POWER STEERING MY 2011 FORD FLEX. IT HAS OCCURRED 3 TIMES NOW, AND HAS RESULTED IN HAVING TO DRIVE THE VEHICLE WITHOUT POWER STEERING 1 TIME. CURRENTLY MY FORD FLEX IS NOT BEING SHOWN AS BEING INCLUDED IN RECALL 15V340000. IT IS EQUIPPED WITH THE ELECTRONIC POWER STEERING - THE SAME TYPE OF STEERING SYSTEM THAT IS IN THE OTHER RECALLS. IT MIGHT BE WORTH LOOKING AT EXPANDING ON THAT RECALL TO INCLUDE ANY VEHICLES WITH THAT ELECTRONIC POWER STEERING SYSTEM AND THAT POWER STEERING RACK. FORD TECHNICIANS HAVE IDENTIFIED THE ISSUE I AM HAVING AS AN ISSUE WITH THE ELECTRONIC POWER STEERING SYSTEM. I WILL LIKELY HAVE TO PAY TO GET THIS FIXED MYSELF.
NHTSA ODI #11286943
111,500 miles · Jul 4, 2019
Steering
AS I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH, A WARNING BELL SOUNDED AND ELECTRONIC MESSAGE APPEARED INDICATING AN ELECTRONIC POWER STEERING ASSIST FAILURE. I WAS ABLE TO SLOW DOWN AND TURN OFF THE ROAD, BUT NO POWER STEERING WAS AVAILABLE.
NHTSA ODI #11229394
Mileage unknown · Jun 11, 2019
Steering
I HAVE BEEN GETTING AN INTERMITTENT MESSAGE SAYING "POWER STEERING ASSIST FAULT." WHEN THIS HAPPENS, I HAVE NO POWER STEERING. I HAVE GOTTEN THE MESSAGE WHEN I START THE VEHICLE UP AND THE MESSAGE GENERALLY GOES OFF WITHIN 30 SECONDS OR SO. THE MOST RECENT TIME, HOWEVER, IT LASTED ABOUT 10-15 MINS. I HAVE GOTTEN THIS MESSAGE …
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I HAVE BEEN GETTING AN INTERMITTENT MESSAGE SAYING "POWER STEERING ASSIST FAULT." WHEN THIS HAPPENS, I HAVE NO POWER STEERING. I HAVE GOTTEN THE MESSAGE WHEN I START THE VEHICLE UP AND THE MESSAGE GENERALLY GOES OFF WITHIN 30 SECONDS OR SO. THE MOST RECENT TIME, HOWEVER, IT LASTED ABOUT 10-15 MINS. I HAVE GOTTEN THIS MESSAGE 6-10 TIMES. TO DATE, I HAVE NOT HAD THIS ISSUE HAPPEN WHEN THE VEHICLE IS IN MOTION. THERE WAS A RECALL IN 2015 FOR THIS ISSUE BUT MY VIN DOES NOT APPEAR TO FALL WITHIN THE VEHICLES THAT WERE RECALLED.
NHTSA ODI #11219271
70,000 miles · Jun 11, 2019
Steering
TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING, THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT HAD TO EXERT EXCESSIVE FORCE TO TURN THE STEERING WHEEL. THE STEERING WHEEL FAILED TO FUNCTION PROPERLY FOR THE ENTIRE RIDE. THE VEHICLE WAS TAKEN TO WILLOW BROOK FORD (7301 KINGERY HWY, WILLOWBROOK, IL 605…
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TL* THE CONTACT OWNS A 2011 FORD FLEX. WHILE DRIVING, THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT HAD TO EXERT EXCESSIVE FORCE TO TURN THE STEERING WHEEL. THE STEERING WHEEL FAILED TO FUNCTION PROPERLY FOR THE ENTIRE RIDE. THE VEHICLE WAS TAKEN TO WILLOW BROOK FORD (7301 KINGERY HWY, WILLOWBROOK, IL 60527, (630) 986-5000) WHERE IT WAS DIAGNOSED THAT A NEW STEERING SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 70,000.
NHTSA ODI #11219269
102,000 miles · Jun 8, 2019
Steering
MY POWER STEERING FAILED AND I WENT ONTO SIDEWALK, BARELY MISSING MY NEIGHBOR.FORD SAYS MY VEHICLE IS NOT IN THE RECALL.
Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: An improperly inflated air bag increases the risk of injury in the event of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C06.
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
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