NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
122 reports78,400 miles · Mar 6, 2014
Power Train
I HAD A PROBLEM WITH MY 2011 F250'S TRANSMISSION. THE PROBLEM WAS COVERED UNDER TSB 11-5-19. WHEN TRYING TO ACCELERATE, THE TRANSMISSION WOULD RANDOMLY DEVELOP A PROBLEM WHICH SEEMED LIKE IT WAS TRYING TO FIND THE RIGHT GEAR. THERE WOULD BE A SEVERE LOSS OF POWER WHICH WOULD RESULT, AT TIMES, LEAVING MY VEHICLE IN TRAFFIC GOI…
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I HAD A PROBLEM WITH MY 2011 F250'S TRANSMISSION. THE PROBLEM WAS COVERED UNDER TSB 11-5-19. WHEN TRYING TO ACCELERATE, THE TRANSMISSION WOULD RANDOMLY DEVELOP A PROBLEM WHICH SEEMED LIKE IT WAS TRYING TO FIND THE RIGHT GEAR. THERE WOULD BE A SEVERE LOSS OF POWER WHICH WOULD RESULT, AT TIMES, LEAVING MY VEHICLE IN TRAFFIC GOING AT A MUCH HIGHER SPEED AND CLOSING RAPIDLY FROM BEHIND. THE PROBLEM WAS RESOLVED BY DOING THE SERVICE PRESCRIBED IN THE SERVICE BULLETIN BUT I WAS NOT AWARE OF THAT BULLETIN UNTIL THE PROBLEM BECAME SEVERE. *TR
NHTSA ODI #10567698
78,500 miles · Feb 25, 2014
EnginePower TrainSuspension
THE 6.7 CID DIESEL ENGINE DRIVEN VACUUM PUMP SUDDENLY BEGINS LEAKING MOTOR OIL. FAILURE OF THIS PUMP WILL AFFECT 4 WHEEL DRIVE SYSTEMS INCLUDING AUTO LOCKING HUBS AND ALL INTERIOR CLIMATE CONTROLS. LOSS OF MOTOR OIL COULD CAUSE ENGINE FAILURE. FAILURE OF 4 WHEEL DRIVE SYSTEM DURING ADVERSE WEATHER COULD RESULT IN A VEHICLE CRASH…
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THE 6.7 CID DIESEL ENGINE DRIVEN VACUUM PUMP SUDDENLY BEGINS LEAKING MOTOR OIL. FAILURE OF THIS PUMP WILL AFFECT 4 WHEEL DRIVE SYSTEMS INCLUDING AUTO LOCKING HUBS AND ALL INTERIOR CLIMATE CONTROLS. LOSS OF MOTOR OIL COULD CAUSE ENGINE FAILURE. FAILURE OF 4 WHEEL DRIVE SYSTEM DURING ADVERSE WEATHER COULD RESULT IN A VEHICLE CRASH OR LOSS OF CONTROL. RESEARCH INDICATES MULTIPLE FAILURES OF THIS PART, INDICATING A SYSTEMIC FAILURE. *TR
NHTSA ODI #10565778
102,000 miles · Jan 31, 2014
Fuel System, DieselFuel/propulsion System
I PURCHASED THE VEHICLE IN OCTOBER OF 2013 WITH 99,000 MILES ON IT. IN JANUARY OF 2014 I HAD A CHECK ENGINE LIGHT COME ON. I RETURNED TO THE DEALER TO HAVE THE CODE READ. AT THIS POINT THE DIESEL TECH COMES AND TELLS ME THAT MY FUEL SYSTEM HAS BEEN CONTAMINATED AND THEY HAVE TO REPLACE THE ENTIRE FUEL SYSTEM AND THAT I SHOULD CA…
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I PURCHASED THE VEHICLE IN OCTOBER OF 2013 WITH 99,000 MILES ON IT. IN JANUARY OF 2014 I HAD A CHECK ENGINE LIGHT COME ON. I RETURNED TO THE DEALER TO HAVE THE CODE READ. AT THIS POINT THE DIESEL TECH COMES AND TELLS ME THAT MY FUEL SYSTEM HAS BEEN CONTAMINATED AND THEY HAVE TO REPLACE THE ENTIRE FUEL SYSTEM AND THAT I SHOULD CALL MY INSURANCE COMPANY TO COVER THE COST. THE INSURANCE COMPANY SENT OUT AN INSPECTOR WHO TOOK SEVERAL FUEL SAMPLES. NOW AFTER 16 DAYS WITHOUT MY TRUCK THE TEST SAMPLES HAVE CAME BACK AS 100% PURE DIESEL FUEL WITH NO TRACE EVIDENCE OF CONTAMINATION AND THEY WILL NOT COVER THE COST. THEY ARE CURRENTLY SENDING ME LEGAL DOCUMENTATION AS WELL. THE FORD DEALER KNOWING THIS INFORMATION REFUSES TO BUDGE FROM THEIR CONTAMINATION CLAIMS. *TR
NHTSA ODI #10562390
88,000 miles · Jan 28, 2014
SteeringSuspension
WHILE DRIVING AROUND 50-60 MPH AND GOING OVER A COUPLE OF SMALL BUMPS THE TRUCK STARTED SHAKING VIOLENTLY. I HAD TO SLOW DOWN ON THE FREEWAY TO ABOUT 35 FOR THE SHAKING TO STOP. IT HAS HAPPENED TWICE IN A WEEK. AFTER READING ALL THE COMPLAINTS ON SEVERAL WEBSITES AND SEEING THE YOUTUBE VIDEO I DECIDED TO FILE THE COMPLAINT. I WI…
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WHILE DRIVING AROUND 50-60 MPH AND GOING OVER A COUPLE OF SMALL BUMPS THE TRUCK STARTED SHAKING VIOLENTLY. I HAD TO SLOW DOWN ON THE FREEWAY TO ABOUT 35 FOR THE SHAKING TO STOP. IT HAS HAPPENED TWICE IN A WEEK. AFTER READING ALL THE COMPLAINTS ON SEVERAL WEBSITES AND SEEING THE YOUTUBE VIDEO I DECIDED TO FILE THE COMPLAINT. I WILL BE GOING TO THE DEALERSHIP NEXT WEEK. *TR
NHTSA ODI #10561944
30,000 miles · Jan 15, 2014
Steering
TL* THE CONTACT OWNS A 2011 FORD F-250 SD. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 60 MPH, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMAT…
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TL* THE CONTACT OWNS A 2011 FORD F-250 SD. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 60 MPH, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
NHTSA ODI #10560105
28,056 miles · Jan 3, 2014
Tires
IN REFERENCE TO COMPLAINT # 10558358, I LOCATED THE TIRE UNDER MICHELIN NORTH AMERICA. THE INNER WALLS NEAR THE RIM ON ALL FOUR TIRES HAVE MULTIPLE CRACKS. NEAR THE TREAD OF TWO TIRES I HAVE LOCATED ADDITIONAL CRACKS. THESE TIRES ARE ONLY 3 YEARS OLD WITH 28,000 MILES. *TR
NHTSA ODI #10558363
28,056 miles · Jan 3, 2014
Tires
I HAVE A 2011 FORD F250 SUPER DUTY 28,000 MILES, THE VEHICLE IS EQUIPPED WITH MICHELIN LT275/65R20 TIRES. I RECENTLY NOTICED STRESS CRACKS ALONE THE INNER WALL NEAR THE RIM ON ALL 4 TIRES. THERE IS ALSO CRACKS AROUND THE UPPER PORTION OF THE TIRE AROUND THE TREAD. THROUGH RESEARCH I HAVE LOCATED A SAFETY RECALL FOR THESE TIRE…
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I HAVE A 2011 FORD F250 SUPER DUTY 28,000 MILES, THE VEHICLE IS EQUIPPED WITH MICHELIN LT275/65R20 TIRES. I RECENTLY NOTICED STRESS CRACKS ALONE THE INNER WALL NEAR THE RIM ON ALL 4 TIRES. THERE IS ALSO CRACKS AROUND THE UPPER PORTION OF THE TIRE AROUND THE TREAD. THROUGH RESEARCH I HAVE LOCATED A SAFETY RECALL FOR THESE TIRES BUT IN THE SIZE OF LT 275/55R20. I HAVE CONTACTED MICHELIN AND WAS TOLD TO PURCHASE NEW TIRES ( $330 X 4 ) AND SEND THESE TIRES TO THEM FOR INSPECTION. THERE IS A POSSIABILITY OF A PRORATION BUT NO GUARANTEE. AS IN THE POSTED SAFETY RECALL THIS HAS THE POTENTIAL TO HAVE A PARTIAL OR FULL LOSS OF AIR MAKING THIS A HUGE SAFETY CONCERN. *TR
NHTSA ODI #10558358
32,600 miles · Dec 24, 2013
SteeringSuspension
I GET A VIOLENT SHAKE OR WOBBLE FROM FRONT END WHEN I HIT SMALL TO LARGE BUMPS IN THE ROAD. I HAVE CHECKED TIRE PRESSURE AND FRONT END PARTS. NOTHING HAS BEEN WRONG OR ABNORMAL. I RESEARCHED A BIT AND FOUND THIS TO BE A COMMON PROBLEM WITH THESE TRUCKS. *TR
NHTSA ODI #10557185
30,000 miles · Dec 20, 2013
EngineFuel System, Diesel
FUELED UP DROVE TRUCK FOR 2 DAYS NO PROBLEMS. THAT NIGHT WHILE DRIVING TRUCK BEEPED LOW FUEL PRESSURE LIGHT CAME ON AND TRUCK DIED IN MIDDLE OF ROAD. GOT TOWED IN TO HEALEY BROS IN GOSHEN,NY. AFTER 4 DAYS WAS TOLD I HAD WATER IN THE DIESEL. BUT IF THERE WAS, THE WATER IN FUEL LIGHT SENSOR SHOULD HAVE GONE OFF AND IT DIDN'T. THE …
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FUELED UP DROVE TRUCK FOR 2 DAYS NO PROBLEMS. THAT NIGHT WHILE DRIVING TRUCK BEEPED LOW FUEL PRESSURE LIGHT CAME ON AND TRUCK DIED IN MIDDLE OF ROAD. GOT TOWED IN TO HEALEY BROS IN GOSHEN,NY. AFTER 4 DAYS WAS TOLD I HAD WATER IN THE DIESEL. BUT IF THERE WAS, THE WATER IN FUEL LIGHT SENSOR SHOULD HAVE GONE OFF AND IT DIDN'T. THE DEALER TOLD ME THEY HAD TO REPLACE EVERYTHING FROM THE FUEL PUMP TO THE INJECTS. AT AN OUTSTANDING $10,000. AFTER 1 MONTH OF FIGHTING WITH FORD AND MY INSURANCE COMPANY, NOBODY WANTS TO COVER EVEN UNDER THE EXTENDED WARRANTY I HAVE. I GAVE DEALERSHIP OK TO FIX. ANOTHER MOTHER LATER SUPPOSEDLY STILL WAITING ON PARTS. AT THIS TIME I'VE HAD ENOUGH MAKING MY 400.00 A MONTH PAYMENT AND PAYING MY INSURANCE ON A TRUCK I DON'T HAVE, I CALLED A LAWYER. WELL WHEN THE LAWYER REQUESTED INFO SUCH AS IF FORD SENT AN ADJUSTER, WHAT TESTS DID THEY RUN ON FUEL, WHAT WAS THE % OF WATER, WHY DIDN'T THE LIGHT COME ON THAT THEY TESTED AND SAID IT WAS OK AND A WRITTEN STATEMENT BACKING UP THEIR STATEMENT OF WATER IN THE FUEL SO I COULD GO AFTER THE FUEL COMPANY THEY REFUSED TO GIVE THEM UP. NOW ALL OF A SUDDEN THEY WANT TO WORK WITH ME AND FORD IS GONNA COVER THE WORK AND CREDIT ME 2 MONTHS PAYMENTS. SOMETHING SMELL ROTTEN IN DENMARK WITH THIS ENGINE PROBLEM AND HEALEY BROS FORD AND FORD THEMSELVES. STILL WONT GIVE ME AND HONEST ANSWER ON WHAT THE PROBLEM IS. AND STILL WAITING FOR MY TRUCK. *TR
NHTSA ODI #10556802
35,000 miles · Nov 18, 2013
Steering
TL* THE CONTACT OWNS A 2011 FORD F-250 SD. THE CONTACT STATED THAT WHILE DRIVING 60 MPH OVER A ROAD BUMP, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE CONTACT STATED THAT HE APPLIED THE BRAKES AND THE SHAKING CEASED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE…
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TL* THE CONTACT OWNS A 2011 FORD F-250 SD. THE CONTACT STATED THAT WHILE DRIVING 60 MPH OVER A ROAD BUMP, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE CONTACT STATED THAT HE APPLIED THE BRAKES AND THE SHAKING CEASED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
NHTSA ODI #10552684
NHTSA investigations
1RQ14005 · Vehicle Commanded Engine Shutdown
Opened Jan 13, 2015 · Closed Mar 15, 2016
Status: closed (inferred from source dates) · Electrical System:software; Engine; Engine And Engine Cooling:engine:diesel; Engine And Engine Cooling:exhaust System; Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Additional source detail variants (5)
Electrical System:software
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:engine:diesel
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
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