2010 Ford F-150

I WAS STOPPED AT A RED LIGHT ON THE WAY TO WORK THIS MORNING. IT WAS 55 DEG OUT, AND I HAD THE REAR DEFROSTER ON BECAUSE THERE WAS CONDENSATION ON THE BACK WINDOW. I HEARD A LOUD POP LIKE A ROCK HAD HIT THE CAR AND LOOKED BACK TO SEE SMOKE AND MY PASSENGER SIDE REAR WINDOW PANEL SHATTERED. WHEN I LOOKED CLOSER, THE PLASTIC TRIM ON THE CORNER OF THE WINDOW WAS MELTED, AND I COULD SEE BURN MARKS ON THE CORNER OF THE GLASS. IT TURNS OUT IT'S A VERY COMMON PROBLEM FOR THE 2010 MODEL YEAR F-150. I SEARCHED "FORD F-150 REAR WINDOW DEFROSTER BURNING" IN GOOGLE, AND THE TOP RESULT WAS THIS: HTTP://WWW.GLASSBYTES.COM/2013/12/SEVERAL-FORD-F-150-OWNERS-REPORT-SHATTERING-BACK-LITES-TO-NHTSA/ THE DESCRIPTION OF WHAT HAPPENED IS NEARLY IDENTICAL TO MINE, OVER AND OVER AGAIN. THERE ARE 51 INSTANCES OF THIS OCCURRING REFERENCED IN THE COMMENTS SECTION OF THIS ARTICLE ALONE! PHOTOS OF MY INCIDENT ARE AVAILABLE IF NEEDED. *TR

I TURNED ON THE REAR DEFROSTER TO CLEAR MY BACK WINDOW OF FROST AND DROVE TO WORK. 5 MIN LATER, AS I PARKED IN THE PARKING LOT, I HEARD A LOUD NOISE. THE BACK GLASS SHATTERED ON THE INSIDE. SMALL PIECES OF GLASS ARE FALLING INTO THE VEHICLE. FORD WILL NOT COVER THE REPLACEMENT. FORD IS NOT DENYING THAT IT HAPPENS. THEY JUST ARE NOT ADMITTING THAT THERE IS A PROBLEM. THE DEALERSHIP ACTUALLY TOLD ME THAT, ?WHEN THE TEMPERATURE GETS COLD OUTSIDE AND THEN THE DEFROSTER IS TURNED ON, IT CAN CAUSE DAMAGE TO THE GLASS.? WOW! I THOUGHT THAT IS WHAT THE DEFROSTER WAS FOR??!!??!!!! THEY HAD NO RESPONSE WHEN I BROUGHT THAT TO THEIR ATTENTION. THEY TOLD ME TO CALL FORD CUSTOMER SERVICE. I DID, BUT THEY SAID SINCE THERE IS NO RECALL AT THIS TIME, THEY ARE NOT WILLING TO HELP. *TR

THE AMBIENT TEMPERATURE WAS APPROXIMATELY -10 DEGREES FAHRENHEIT. I WENT TO WARM UP MY TRUCK AND TURNED ON THE REAR WINDOW DEFROSTER. WHEN I RETURNED TO MY VEHICLE TO DRIVE TO WORK I FOUND THAT MY REAR WINDOW ON THE PASSENGER SIDE HAD SHATTERED. I INSPECTED THE WINDOW FOR SIGNS OF VANDALISM BUT BESIDES THE SPIDERING OF THE TEMPERED GLASS THERE WAS NO SIGN OF ANY IMPACT. AFTER AN EXTREMELY SHORT GOOGLE SEARCH I FOUND THIS IS ONE OF THE MOST COMMON PROBLEMS WITH THE 2010 F-150. THE COMPLAINTS ABOUT THIS PROBLEM ARE SO ABUNDANT IT'S BECOME COMICAL. WHICH IS NOT A GOOD THING FORD... YOU SHOULDN'T BE CONTENT WITH YOUR PRODUCT BEING A PUNCHLINE. *TR

IT WAS COOL OUTSIDE SO THERE WAS FROST ON THE REAR WINDOW WE TURNED ON THE REAR DEFROST. AFTER ONLY A FEW MINUTES WE HEARD A LOUD NOISE AS IF SOMETHING HIT THE TRUCK, MY HUSBAND AND I GOT OUT LOOKED ALL AROUND THE TRUCK WHEN WE NOTICED THE WINDOW WAS SHATTER. I CALLED FORD AND THEY SAID AT THIS TIME THERE IS NO RECALL SAVE MY RECEIPT IF EVER GOES ON RECALL I MAY GET MY MONEY BACK. IN THE MEAN I HAVE TO PAY FOR IT I THINK THIS WINDOW PROBLEM NEED TO BE LOOKED BECAUSE THERE ARE A LOT OF FORD OWNERS SAYING THE SOMETHING! *TR

TL-THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT WATER WAS ENTERING THE CABIN THROUGH ON OF THE REAR TAIL LIGHTS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THIRD REAR TAIL LIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,974. DJR

DRIVING MY SON TO SCHOOL ON A COLD MORNING WITH THE REAR DEFROSTER ON. ABOUT 10 MINUTES INTO OUR DRIVE WE HEARD A VERY LOUD POP AND MY SON NOTICED THAT THE WINDOW BEHIND HIS HEAD HAD SHATTERED. AFTER RESEARCHING THIS ISSUE IT SEEMS TO BE FAIRLY COMMON AMONG THIS YEAR MODEL WITH PEOPLE DESCRIBING THE EXACT SITUATIONS. CALLED FORD AND THEY REFUSED TO DO ANYTHING ABOUT IT. ABSURD THAT THIS DEFECT AND THE RELATED COSTS SHOULD BE PASSED ON TO THE CONSUMER WHEN IT IS AN OBVIOUS ISSUE WITH THE TRUCK.

ON THE MORNING OF 12/29/14, HE HAD A HEAVY FROST SO I USED MY REAR WINDOW DEFROST ON MY DRIVE TO WORK. DRIVE WAS APPROX. 10 MINUTES. WHEN I GOT OUT OF THE TRUCK AT WORK, ALL GLASS WAS OK. WHEN I GOT BACK IN TRUCK TO LEAVE WORK, I LOOKED IN REAR VIEW MIRROR, I SAW THAT THE PASSENGER SIDE OF THE THREE PIECE REAR WINDOW WAS SHATTERED. THE GLASS STAYED IN THE FRAME AND DID NOT FALL OUT. I HAD TO SPEND OVER AN HOUR ON THE PHONE WITH MY INSURANCE COMPANY JUST TO FILE A CLAIM, AND IT TOOK THE GLASS COMPANY TWO TRIES TO INSTALL THE NEW REAR WINDOW AND REWIRE IT TO MAKE IT WORK AGAIN. FORD KNOWS THERE IS A PROBLEM BECAUSE THEY HAVE CHANGED THE DESIGN ON THE WINDOW ALONG WITH THE WIRING TO THE WINDOW. WHY WILL FORD NOT STEP UP AND AT LEAST ADMIT THERE IS A PROBLEM WITH THE REAR DEFROST AND OFFER TO FIX IT.

I REMOTELY STARTED MY F150 TO WARM UP THE VEHICLE ON A MORNING THAT THE OUTSIDE TEMPERATURE WAS 37F. WHILE INSIDE THE VEHICLE I HEARD A LOAD BANG THAT SOUNDED LIKE GLASS BREAKING. OBSERVED THAT REAR PASSENGER WINDOW SHATTERED APPROX. THREE MINUTES AFTER REAR DEFROSTER SWITCH WAS TURNED ON . INSPECTED GLASS BOTH INSIDE AND OUT AND OBSERVED THAT THE GLASS WAS INTACT BUT THE WHOLE PASSENGER SIDE BACK GLASS WHAT SHATTERED AS WITH SAFETY GLASS WOULD. I TOOK THE VEHICLE TO THE NEAREST DEALER AND THEY HAD SEEN THE PROBLEM BEFORE BUT THERE ADVISED IT WOULD NOT BE UNDER WARRANTY OR POLICY. DEALER GAVE ME LOCAL CSR TO CONTACT TO DISCUSS THE ISSUE AND ASK FOR POLICY. GLASS ESTIMATE WAS AROUND $621 FOR PARTS AND 3 HRS OF LABOR. DECLINED REPAIR UNTIL SPEAKING WITH CSR TO ASK FOR CONSIDERATION UNDER POLICY. I DON'T KNOW WHAT I WOULD HAVE DONE IF THE GLASS WOULD HAVE FALLEN OUT DURING DRIVER. NUMEROUS INCIDENCES REPORT OF THIS EXACT MODE OF FAILURE. SEVERE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED WITH FORD BY NHTSA. *TR

REAR DEFROSTER WAS ON FOR APPROXIMATELY 15 MINUTES. AFTER PULLING INTO DRIVEWAY AND STOPPING REAR PASSENGER REPORTED A FUNNY SMELL. AFTER TURNING OFF THE VEHICLE AND WHILE STEPPING OUT THE REAR LIGHT ON PASSENGER SIDE(WHICH HAS DEFROST WIRES RUNNING THROUGH IT) SHATTERED WITH A LOUD POP. THE GLASS REMAINED IN PLACE BUT HAS SPIDERWEBS THROUGHOUT THE WHOLE LIGHT. *TR

LEAVING RED LIGHT, TRUCK STALLED. OIL LIGHT CAME ON, LOST POWER STEERING, BRAKE. WAS ABLE TO COAST AT AN ANGLE TO THE SIDE. COULD HAVE CAUSED AN ACCIDENT OR TRAFFIC JAM. PUT TRUCK IN PARK, WAITED A MINUTE, TURNED BACK ON AND GAVE IT GAS. RAN FINE AFTER THAT. TOOK TO DEALERSHIP NEXT DAY. THEY SAID WOULD NOT BE ANY WAY TO KNOW WHAT HAPPENED WITHOUT PULLING ENGINE APART. SUGGESTED MULTI POINT INSPECTION AND TUNE UP. DID NOT MENTION THIS ISSUE OCCURRING PREVIOUSLY OR THE NUMEROUS COMPLAINTS OF THIS ISSUE ONLINE. THEY FOUND A DUSTY AIR INTAKE SENSOR THAT COULD HAVE CAUSED THE PROBLEM. CHANGED SPARK PLUGS AND PERFORMED TUNE UP & OIL CHANGE. INCIDENT HAPPENED AGAIN LEAVING GAS STATION PUMP ON DEC 29, 2014. WHEN RESTARTED, IT CRANKED SEVERAL TIMES BUT WOULDN'T FIRE UP. TRIED 3 TIMES BEFORE SUCCESSFUL START. RAN FINE AFTER THAT. AFRAID A STALL AT HIGH SPEED OR WHEN PULLING MY HORSE AND TRAILER WILL CAUSE MAJOR ACCIDENT. HAVE SEEN COMPLAINTS OF FUEL PURGE VALVE OR THROTTLE BODY BUTTERFLY VALVE CAUSING THIS. NEEDS TO BE ADDRESSED BY FORD. *JS