2011 Ford Expedition

WHILE DRIVING IN A HEAVY RAIN STORM, THE RUBBER PART OF THE WIPER CAME OFF. THIS CAUSED A HUGE SCRATCH IN THE WINDSHIELD. VISIBILITY WAS VERY POOR, TRAFFIC WAS HEAVY AND WE COULDN'T PULL OFF IMMEDIATELY. THE WINDSHIELD HAD TO BE REPLACED, FORD DECLINED TO COVER THIS AS A WARRANTY OR DEFECT. THE SERVICE MANAGER MENTIONED THAT THIS HAS HAPPENED "A LOT". *TR

THE STANDARD HEADREST IN THE 2011 FORD EXPEDITION PROTRUDES FORWARD SO MUCH THAT I CANNOT SIT WITH MY BACK AND SHOULDERS LEANING TO THE BACK OF THE SEAT WITHOUT PUSHING MY HEAD FORWARD, CAUSING UPPER BACK AND NECK PAIN. I'VE DRIVEN THE CAR TWO DAYS AND MY NECK HURTS. THE DEALERSHIP OFFERED NO SOLUTION TO THE PROBLEM AND MY INTERNET RESEARCH SHOWED THAT MANY OTHER FACE THE SAME CHALLENGE. SOME ARE REMOVING THE HEADREST, WHILE OTHERS ARE BENDING THEM BACK. NEITHER SOUNDS SAFE TO ME AND IT SEEMS FORD COULD CORRECT THIS PROBLEM. *TR

TRAVELING DOWN THE HIGHWAY GOING APPROXIMATELY 70 MPH WHEN THE REAR WHEELS LOCKED CAUSING THE VEHICLE TO RAPIDLY DECELERATE AND REAR END TO SWERVE. FORTUNATELY THERE WERE NO VEHICLES IMMEDIATELY BEHIND THE VEHICLE AS THIS WOULD HAVE RESULTED IN A MAJOR REAR END COLLISION. THE REAR WHEELS UNLOCKED AFTER APPROXIMATELY THREE TO FOUR SECONDS AND I WAS ABLE TO COAST THE VEHICLE TO THE SHOULDER OF THE ROAD. THE POWERTRAIN MALFUNCTION WRENCH WAS LIT ON THE DASHBOARD AND THE VEHICLE WOULD NOT MOVE FORWARD IN ANY GEAR. I PUT THE VEHICLE IN PARK, SHUT OFF THE ENGINE AND RESTARTED THE VEHICLE. THE WRENCH ON THE DASHBOARD EXTINGUISHED AND I WAS ABLE TO DRIVE THE VEHICLE TO THE DEALERSHIP UTILIZING SECONDARY ROADS. THE DEALERSHIP HAD THE VEHICLE FOR THREE DAYS AND CONTACTED FORD ENGINEERING FOR TECHNICAL ADVICE. THE DEALERSHIP REPLACED THE MECHATRONIX UNIT AND INSPECTED THE DRIVE TRAIN FOR IRREGULARITIES. *TR

A FUSE THAT HAS THE DRIVER SIDE WINDOW, SUNROOF, COMPASS, TV'S AND BACK WINDOW'S CONNECTED TO IT KEEPS GOING OUT. WE REPLACED THE FUSE OURSELVES FOR THE FIRST TIME AND THEN IT BLEW AGAIN IN ABOUT 2 WEEKS. THEN I TOOK IT TO A FORD DEALERSHIP THAT IS CLOSER TO OUR HOME TOWN AND THEY REPLACED THE FUSE AGAIN AND SAID THEY COULDN'T FIND ANYTHING THAT IS CAUSING IT TO KEEP BLOWING. ABOUT 2 WEEKS LATER IT BLOWS AGAIN. SO I TAKE IT BACK TO THE SAME FORD DEALER AND THEY WERE HESITANT TO TRY TO FIX IT AGAIN. THEY SAID IT COULD POSSIBLY SPARK FIRE IF THEY KEEP CHANGING IT OUT AND THEY WOULD TAKE IT BACK TO THE DEALERSHIP WHERE IT CAME FROM. SO WE REPLACE IT AGAIN AND IT BLOWS 1 WEEK LATER THIS TIME. REMIND YOU THAT WE SPECIAL ORDERED THIS VEHICLE IN FEBRUARY 2011, IT HAS 47,000 MILES ON IT. SO I TAKE IT TO THE DEALERSHIP WHERE WE PURCHASED IT. THEY DID A DIAGNOSTIC TEST AND CAN'T FIND ANYTHING EITHER. THEY WANT ME TO KEEP MONITORING IT (AS IF I HAVEN'T BEEN DOING THAT ALREADY) TO SEE IF I CAN TELL WHEN IT BLOWS. I TOLD THEM THERE IS NOTHING THAT MY FAMILY OR I AM DOING OTHER THAN DRIVING WHEN IT BLOWS. THEY DON'T THINK IT IS NECESSARY TO TAKE THE CAR APART AND TRY TO FIX THE PROBLEM. I GUESS THEY WANT TO WAIT UNTIL IT'S TOO LATE AND CATCHES FIRE. *TR

WHILE ON A FAMILY TRIP FROM TX TO FL, THE "LIMP HOME MODE" WRENCH CAME ON. PULLED OVER, CHECKED WHAT I COULD. GOT BACK ON THE ROAD, ABOUT 20 MILES DOWN THE ROAD, A FINE MIST STARTING BLOWING OUT THE BACK AND THE SUV LOST ALL POWER. PULLED OVER AND CALL FORD. IT WAS TOWED TO A FORD DEALER ABOUT 5 MILES AWAY. THE DEALER CALLED MONDAY MORNING, TO SAY THE TRANSMISSION WAS BLOWN AND NEEDED TO BE REPLACED. WELL FORD HAD A DIFFERENT PLAN, THEY TOLD THE DEALER TO REBUILD. ABOUT 60 DAYS AND 5000 MILES LATER, "LIMP HOME MODE" WRENCH CAME ON AGAIN. DROVE IT ABOUT 8 MILES TO THE PURCHASING DEALER. WHILE AT THE DEALER AND A FORD TECH CAME OUT TO LOOK AT IT. HAD THE DEALER, RUN A BUNCH OF TEST AND ONLY AUTHORIZED A PART REPLACEMENT. EVEN AT THE REQUEST OF MYSELF AND THE SELLING DEALER TO REPLACE THE TRANSMISSION, FORD SAID NO. IT ONLY HAS 16,500 MILES ON IT WITH A TRANSMISSION THAT'S HAD PROBLEMS TWICE. *TR

WE WERE DRIVING ON 95 WHEN WE HEARD A THUD-TYPE NOISE. WE THOUGHT WE HAD A FLAT TIRE, BUT THEN THE VEHICLE WOULD NO LONGER ACCELERATE. WE WERE ABLE TO GET OFF AT THE EXIT THAT WAS IMMEDIATELY UPON US AND SAFELY PULL OFF ON THE SIDE OF THE ROAD. WE DID NOT HAVE ANY FLAT TIRES. THE VEHICLE WOULD STILL TURN ON AND RUN (SO WE KNEW IT WASN'T THE ALTERNATOR), BUT IT WOULDN'T ACCELERATE. THE FORD DEALERSHIP INFORMED US IT WAS THE MEXTRONICS ELECTRONIC PORTION OF THE SHIFT MECHANISM AND VALVE BODY IN THE TRANSMISSION. THEY SAID THAT THIS TYPE OF PROBLEM COULD NOT HAVE BEEN PREVENTED AND IT DOES NOT HAPPEN OFTEN. *TR

TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE CONTACT HAD DIFFICULTY CONTROLLING THE STEERING WHEEL AND SWERVED INTO THE NEXT LANE WITH THE ILLUMINATION OF THE MECHANICAL FAILURE WARNING LIGHT. THE CONTACT WAS ABLE TO COAST ONTO THE SHOULDER. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE TRANSMISSION SOLENOID. THE DEALER REPROGRAMMED THE COMPUTER SYSTEM TO CORRECT THE FAILURE HOWEVER, TO NO AVAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 13,500.

AFTER THE VEHICLE HIT 5,000 MILES, WE STARTED NOTICING A DECREASE IN OUR FUEL EFFICIENCY. AROUND THAT SAME TIME IS WHEN WE ALSO BEGAN HAVING PROBLEMS WITH OUR TRANSMISSION. WHEN DRIVING AT LOW SPEEDS, BETWEEN 30 MPH AND 40 MPH, THE RPMS OSCILLATE UP TO +/- 250 RPMS. BETWEEN THOSE SPEEDS, THE ENGINE IS CONSTANTLY REVVING UP AND DOWN WHILE DRIVING. WE HAVE HAD OUR VEHICLE SERVICED BY FORD ON SIX DIFFERENT OCCASIONS, THE PROBLEM WAS RECORDED AND DOCUMENTED ON THEIR COMPUTER SYSTEMS, BUT HAS NOT BEEN FIXED. WE CURRENTLY HAVE AROUND 11,000 MILES ON OUR VEHICLE, AND NO RESOLVE FOR THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 FORD EXPEDITION EL. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND STALLED. THE VEHICLE WAS RESTARTED AFTER THE FAILURE. THE CONTACT ALSO STATED THAT WHILE TRAVELING 50 MPH, THE TOW HAUL LIGHT ILLUMINATED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TEN TIMES. THE DEALER CONFIRMED THAT THE TRANSMISSION NEEDED TO BE RE-CALIBRATED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 19,400.

TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT WAS DRIVING 20 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS A MECHANIC AND PERFORMED A DIAGNOSTIC TEST THAT INDICATED A TRANSMISSION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.