2011 Ford Expedition

TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT THE ANGLE OF THE HEAD REST DESIGN WAS CAUSING PAIN TO HER NECK. THE DEALER WAS MADE AWARE OF THE FAILURE AND SUGGESTED TO THE CONTACT THAT THE HEAD REST BE TURNED AROUND OR REMOVED COMPLETELY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200.

AFTER DRIVING THE VEHICLE 2011 FORD EXPEDITION EL FOR APPROXIMATELY 5 HOURS AT 70MPH ON INTERSTATE 95 AT 2:30AM IN THE STATE OF GEORGIA WITH NO OTHER VEHICLES NEARBY SUDDENLY WITHOUT ANY WARNING THE CAR WENT INTO A VIOLENT SKID CAUSING IT TO SWERVE AND SPIN OUT OF CONTROL UNTIL COMING TO REST AT THE SIDE OF THE ROAD. AT THIS TIME THE TRANSMISSION DID NOT RESPOND TO EITHER FORWARD OR REVERSE,THERE WAS NO THROTTLE RESPONSE AND THE ENGINE WAS AT LOW IDLE WITH 0 OIL PRESSURE REGISTERING. THE WRENCH INDICATOR WAS LIGHTED ON THE DASH. OWNERS MANUAL INDICATED THE VEHICLE WAS IN " LIMP MODE ". I TURNED OFF THE IGNITION AND A SHORT TIME LATER RESTARTED THE CAR WITH ALL SYSTEMS OPERATING NORMAL WITH THE WRENCH INDICATOR NO LONGER LIGHTED. SUBSEQUENTLY THE CAR WAS DRIVEN WITHOUT FURTHER MALFUNCTION TO THE SELLING DEALER ABOUT 400 MILES AWAY. THE SERVICE MANAGER SIMPLY STATED THE CODES WOULD BE CHECKED AND THE APPROPRIATE INDICATED REPAIR MADE WITH NO FURTHER CONCERN FOR THE OBVIOUS LIFE SAFETY EVENT WHICH EASILY COULD HAVE RESULTED IN A TRAGIC FATAL ACCIDENT IF OTHER VEHICLES WERE IN CLOSE PROXIMITY.DIAGNOSTICS FOUND DTC P0975. REPAIR INVOICE INDICATED REPLACE SSE SOLENOID (7G136/ 7G383 7G484 7J136 ) & ROAD TESTED OK..IN VIEW OF THIS TRAUMATIC INCIDENT & WITH NO FURTHER CONFIDENCE TO DRIVE THIS CAR I CHOSE TO REPLACE IT WITH A NEW 2012 MODEL WITHOUT ANY SIGNIFICANT CONSIDERATION REGARDING THE NEW CAR COST. CONTACT WITH FORD MOTOR CO CASE # [XXX] RESULTED IN THEIR OPINION THAT "MALFUNCTIONS HAPPEN AND NO CONSIDERATION FOR VEHICLE REPLACEMENT. FORD WILL APPARENTLY RESELL THIS VEHICLE TO AN UNSUSPECTING CUSTOMER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT WHEN THE REAR DRIVER SIDE DOOR WAS AJAR, THE RETRACTABLE RUNNING BOARDS RETRACTED AND CAUSED A PASSENGER'S FOOT TO BE CUT BY THE RUNNING BOARDS. THE VEHICLE WAS NOT TAKEN TO THE DEALER, THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,000 AND THE CURRENT MILEAGE WAS 18,000.

VEHICLE NEVER BEFORE IN COLLISION. FRONT BUMPER FULLY CONTACTED WITH SMALLER SUV, SUSTAINING SIGNIFICANT FRONT-END DAMAGE. ONLY PASSENGER FRONT AIRBAG DEPLOYED, DESPITE THERE BEING NO PASSENGER IN SEAT (POCKETBOOK WEIGHING ONLY FEW POUNDS ON THE SEAT, CERTAINLY NOT ENOUGH TO TRIGGER OCCUPANCY SENSORS). MY QUESTION IS TWO-FOLD: WHY DID AIRBAG DEPLOY IN EMPTY PASSENGER SEAT? AND MORE IMPORTANTLY, WHY DID IT NOT DEPLOY IN OCCUPIED DRIVER SEAT? IS THERE EVER A NON-OFFSET FRONT-END COLLISION WHERE FORCE OF IMPACT REQUIRES ONLY ONE OF TWO AIRBAGS TO DEPLOY? *TR

AFTER PICKING UP THIS NEW VEHICLE DRIVING DOWN THE HWY THIS VEHICLE MADE A LOUD NOISE COMING FROM THE TRANSMISSION AREA.. SECONDS LATER THE VEHICLE LOCK UP AND SENT ME INTO A SPIN.THE VEHICLE WOULD NOT GO INTO GEAR SO I CALLED A TOW TRUCK AND HAD THE VEHICLE TAKE TO THE DEALERSHIP. THE DEALERSHIP REPLACED THE TRANSMISSION MECHATRONIX UNIT AND THE TCM UNIT.AFTER PICKING THE VEHICLE I 600 MILE MORE ON THE VEHICLE AND IT DID THE SAMETHING. SO I HAD TAKE IT IN TO ANOTHER DEALERSHIP THEY FOUND THAT THEY HAD TO REPLACE THE TRANSMISSION PUMP GEAR. SO I'M WONDERING IS THERE A RECALL ON THESE EXPEDITIONS. *TR

SEVERE NECK PAIN DUE TO DRIVER AND FRONT PASSENGER HEAD RESTS IN 2011 FORD EXPEDITION. THE EXTREME ANGLE OF THE FRONT HEADRESTS IN THE NEW FORD EXPEDITIONS CAUSE EXCESSIVE STRESS AND STRAIN ON THE NECKS OF INDIVIDUALS OCCUPYING THESE SEATS. FORD HAS TURNED THE HEADRESTS AROUND TO ALLEVIATE THIS CONDITION WHICH IS UNSAFE AND POTENTIALLY LIFE THREATENING. *TR

THE HEADREST ON THE 2011 FORD EXPEDITION ARE HORRENDOUS AND UNCOMFORTABLE. I WORK FOR THE FIRE DEPT. AND I USE THIS VEHICLE 12 TO 16 HOURS A DAY, ALONG WITH OTHER EMPLOYEE'S. THE ANGLE OF THE NEW HEADREST IS VERY UNCOMFORTABLE AND THERE IS NO POSSIBLE ADJUSTMENT TO GET INTO A COMFORTABLE POSITION. I HAVE TRIED TO RAISE/LOWER THE SEAT AND CHANGE THE POSITION OF THE SEAT TO NO AVAIL. THANKS TO THIS "NEW DESIGN" ON THE HEADREST I AM TAKING IBUPROFEN DAILY AT WORK. MY CHEVY TAHOE IS MORE COMFORTABLE. MY DEPT HAS 3 OTHER FORD'S WITH THIS STYLE HEADREST AND EVERYONE COMPLAINS ABOUT IT. FORD NEEDS TO CORRECT THIS PROBLEM AND REPLACE THE HEADREST AT NO COST TO THE BUYERS. FYI.. ALSO OUR FIRST RESPONDER CAR WAS PURCHASED IN JUNE 2011 - AT 850 MILES WE HAD TO REPLACE THE MAIN COMPUTER ALREADY!!!! GREAT JOB FORD. *TR

TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH THE REAR WHEELS LOCKED MOMENTARILY. THE FAILURE CONTINUED TO RECUR ON AN INTERMITTENT BASIS. THE VEHICLE ALSO STALLED DURING ONE OF THE FAILURES. THE CONTACT ALSO STATED THAT THE VEHICLE WAS A RENTAL AND WAS TOWED BACK TO THE RENTAL AGENCY AFTER STALLING. THE CONTACT WAS NOT AWARE IF THE VEHICLE WAS EVER TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 7,000. THE VIN WAS UNAVAILABLE.