NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
71 reports50,000 miles · Mar 9, 2016
Power TrainVehicle Speed ControlCrash
TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, THE CONTACT'S VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A PARKED VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE DID NOT STOP EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ATTEMPTED TO SHIFT THE VEHI…
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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, THE CONTACT'S VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A PARKED VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE DID NOT STOP EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE INTO NEUTRAL, BUT IT SHIFTED INTO DRIVE AND ACCELERATED FORWARD. THE ONLY WAY TO STOP THE VEHICLE WAS BY TURNING THE KEY TO THE OFF POSITION. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
NHTSA ODI #10845681
15,000 miles · Jan 29, 2016
Structure
PAINT BLISTERING/BUBBLING ON ALUMINUM HOOD AND TAILGATE, FORD REPAINTED SAYING IT WAS TOTALLY REPAIRABLE. SIX MONTHS LATER IT IS BACK.
NHTSA ODI #10823102
131,476 miles · Oct 14, 2015
Engine
TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE SHOOK UNCONTROLLABLY WITHOUT WARNING. THE FAILURE OCCURRED WHENEVER THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE VEHICLE WAS BUILT WITH A FAULTY ENGINE. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO REMEDY. THE VIN WAS UNAVAILAB…
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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE SHOOK UNCONTROLLABLY WITHOUT WARNING. THE FAILURE OCCURRED WHENEVER THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE VEHICLE WAS BUILT WITH A FAULTY ENGINE. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO REMEDY. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 131,476. UPDATED 02/05/16*LJ
NHTSA ODI #10782177
Mileage unknown · Jun 18, 2015
Unknown Or Other
LESS THAN A MONTH AFTER I BOUGHT THE CAR, THE FRONT PASSENGER SIDE WINDOW WOULD NOT GO DOWN AND CAR WAS MAKING A CLICKING NOISE WHEN AC WAS TURNED ON. TOOK CAR BACK TO DEALERSHIP WHERE IT WAS PURCHASED AND THEY REPAIRED THE WINDOW AND REPLACED PART THAT WAS MAKING CLICKING NOISE. LESS THAN A MONTH LATER, WE HAD SAME ISSUE WITH…
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LESS THAN A MONTH AFTER I BOUGHT THE CAR, THE FRONT PASSENGER SIDE WINDOW WOULD NOT GO DOWN AND CAR WAS MAKING A CLICKING NOISE WHEN AC WAS TURNED ON. TOOK CAR BACK TO DEALERSHIP WHERE IT WAS PURCHASED AND THEY REPAIRED THE WINDOW AND REPLACED PART THAT WAS MAKING CLICKING NOISE. LESS THAN A MONTH LATER, WE HAD SAME ISSUE WITH FRONT PASSENGER SIDE WINDOW. HAVE NOT HAD THE OPPORTUNITY TO TAKE IT BACK TO THE DEALERSHIP WHERE I PURCHASED TO GET IT FIXED. WE HAVE BEEN "LIVING" WITH THE FACT THAT WE CANNOT OPERATE THAT WINDOW. HAVE ALSO NOTICED THAT WHEN I GET IN THE CAR AFTER IT HAS BEEN SITTING FOR A WHILE, IT DOES NOT ALWAYS WANT TO GO INTO REVERSE SMOOTHLY AND THEN WHEN I TRY TO MOVE FORWARD AFTER BACKING OUT, THE CAR LUNGES FORWARD (TRANSMISSION ISSUE?). ADDITIONALLY, I HAVE TO AGREE WITH THE OTHER COMPLAINTS I'VE SEEN ON THIS WEBSITE THAT THE ANGLE OF THE HEADRESTS IS EXTREMELY UNCOMFORTABLE AND UNSAFE.
NHTSA ODI #10725886
110,000 miles · Feb 12, 2015
Engine
TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE VEHICLE JERKED AND MADE AN ABNORMAL NOISE COMING FROM THE ENGINE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFI…
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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE VEHICLE JERKED AND MADE AN ABNORMAL NOISE COMING FROM THE ENGINE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
NHTSA ODI #10683044
43,000 miles · Feb 3, 2015
Fuel/propulsion SystemVehicle Speed Control
IN 2014 WE PURCHASED A 2011 FORD EXP. UPON DRIVING IT, WITHIN THE FIRST WEEK WE NOTICED THE VEHICLE WOULD LUNG FORWARD WITH NO PRESSURE APPLIED TO THE ACCELERATOR OR BRAKE. IT APPEARS TO HAPPEN WHEN YOU FIRST START UP THE VEHICLE. THIS HAPPENS WHEN THE VEHICLE IS IN DRIVE OR REVERSE. *TR
NHTSA ODI #10681057
65,000 miles · Jan 30, 2015
Power Train
TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. WHILE ATTEMPTING TO ACCELERATE ON AN INCLINE, THE VEHICLE DECELERATED AND THE FRONT WHEELS FAILED TO TURN. THE 4X4 SYSTEM ALSO INDEPENDENTLY ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DISCOVERED THAT THE 4X4 MOTOR AND SOLENOID FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS…
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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. WHILE ATTEMPTING TO ACCELERATE ON AN INCLINE, THE VEHICLE DECELERATED AND THE FRONT WHEELS FAILED TO TURN. THE 4X4 SYSTEM ALSO INDEPENDENTLY ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DISCOVERED THAT THE 4X4 MOTOR AND SOLENOID FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 65,000.
NHTSA ODI #10679883
60,000 miles · Sep 10, 2014
Engine And Engine CoolingFuel/propulsion System
TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT SMELLED A STRONG FUEL ODOR INSIDE THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAN MADE AN INTERMITTENT CLICKING NOISE ON MULTIPLE OCCASIONS WHEN THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILUR…
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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT SMELLED A STRONG FUEL ODOR INSIDE THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAN MADE AN INTERMITTENT CLICKING NOISE ON MULTIPLE OCCASIONS WHEN THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10632122
40,000 miles · Jan 28, 2014
Structure
WHEN WASHING MY VEHICLE, I NOTICE ON THE BACK DOOR (THE BACK END OF THE VEHICLE) PAINT MISSING. IT IS RIGHT WHERE THE HANDLE TO OPEN THE DOOR. I CAN SEE THE WHITE MATERIAL UNDER THE PAINT.. IT IS LIKE IT PEELED RIGHT OFF OR FLAKED OFF. THIS IS IN A COUPLE OTHER SPOTS AROUND THE HANDLE. I AM LOOKING FOR A RECALL BUT HAVE NO…
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WHEN WASHING MY VEHICLE, I NOTICE ON THE BACK DOOR (THE BACK END OF THE VEHICLE) PAINT MISSING. IT IS RIGHT WHERE THE HANDLE TO OPEN THE DOOR. I CAN SEE THE WHITE MATERIAL UNDER THE PAINT.. IT IS LIKE IT PEELED RIGHT OFF OR FLAKED OFF. THIS IS IN A COUPLE OTHER SPOTS AROUND THE HANDLE. I AM LOOKING FOR A RECALL BUT HAVE NOT BEEN SENT ONE. VERY DISAPPOINTING. *TR
NHTSA ODI #10561856
300 miles · Nov 4, 2013
Seats
THE VEHICLE HEAD REST IS PERMANENTLY TILTED FORWARD AND CANT BE ADJUSTED. THIS PRESENTS AN UNCOMFORTABLE AND UNSAFE CONDITION WHEN OPERATING THE VEHICLE FOR LONG PERIODS OF TIME. IN ORDER TO GET SOME TYPE OF RELIEF DURING EXTENDED DRIVING PERIODS THE SEAT HAS TO BE TILTED BACK, WHICH COULD CREATE ANOTHER UNSAFE POSITION. *TR
NHTSA ODI #10550774
NHTSA investigations
1RQ17010 · Unexpected Transmission Downshift
Opened Dec 25, 2017 · Closed Oct 22, 2019
Status: closed (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of transmissions unexpectedly downshifting to a lower gear without input from the driver on model year (MY) 2011-2013 Ford F-150, Expedition and Navigator vehicles. ODI has received 455 unique reports related to the alleged problem that were not covered under a previous recall for this issue (16V-248).Expedition and Navigator complaint rates are lower than F-150 complaints. Of those 455 reports, 34.7% claimed that the rear wheels locked up when the transmission downshifted. There were 4 accident claims with no injuries. There are many instances where drivers report leaving their lane or the road because of this issue.In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 783 unique reports related to the alleged problem. There were 6 accident claims with 3 injuries. Ford also submitted 1206 warranty claims related to transmission downshifting failures. The failure can occur at any time, but typically at higher speed, and include symptoms such as sudden transmission downshifting, loss of speedometer, erratic shifting of transmission, and transmission stuck in one gear. The failures typically occur without warning and may result in the rear wheels momentarily locking up. The driver often had to fully stop the vehicle and restart it to get the vehicle to shift properly.On February 2nd, 2019 Ford notified ODI that it would conduct a safety recall (19V-075) to remedy transmission downshifting failures on all 2011-2013 F-150 vehicles. Ford will also offer extended warranties to 2011-2013 Expedition and Navigator vehicles with the same issue. Per Ford, some vehicles may experience an intermittent loss of Transmission Output Speed Sensor (OSS) signal to the Powertrain Control Module (PCM), potentially resulting in a temporary unintended downshift into first gear. Ford will reprogram the PCM with software that will prevent an unintended downshift into first gear and illuminate the Malfunction Indicator Light in the event of an intermittent OSS signal loss.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.
Additional source detail variants (2)
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of transmissions unexpectedly downshifting to a lower gear without input from the driver on model year (MY) 2011-2013 Ford F-150, Expedition and Navigator vehicles. ODI has received 455 unique reports related to the alleged problem that were not covered under a previous recall for this issue (16V-248).Expedition and Navigator complaint rates are lower than F-150 complaints. Of those 455 reports, 34.7% claimed that the rear wheels locked up when the transmission downshifted. There were 4 accident claims with no injuries. There are many instances where drivers report leaving their lane or the road because of this issue.In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 783 unique reports related to the alleged problem. There were 6 accident claims with 3 injuries. Ford also submitted 1206 warranty claims related to transmission downshifting failures. The failure can occur at any time, but typically at higher speed, and include symptoms such as sudden transmission downshifting, loss of speedometer, erratic shifting of transmission, and transmission stuck in one gear. The failures typically occur without warning and may result in the rear wheels momentarily locking up. The driver often had to fully stop the vehicle and restart it to get the vehicle to shift properly.On February 2nd, 2019 Ford notified ODI that it would conduct a safety recall (19V-075) to remedy transmission downshifting failures on all 2011-2013 F-150 vehicles. Ford will also offer extended warranties to 2011-2013 Expedition and Navigator vehicles with the same issue. Per Ford, some vehicles may experience an intermittent loss of Transmission Output Speed Sensor (OSS) signal to the Powertrain Control Module (PCM), potentially resulting in a temporary unintended downshift into first gear. Ford will reprogram the PCM with software that will prevent an unintended downshift into first gear and illuminate the Malfunction Indicator Light in the event of an intermittent OSS signal loss.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.
Power Train:automatic Transmission
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of transmissions unexpectedly downshifting to a lower gear without input from the driver on model year (MY) 2011-2013 Ford F-150, Expedition and Navigator vehicles. ODI has received 455 unique reports related to the alleged problem that were not covered under a previous recall for this issue (16V-248).Expedition and Navigator complaint rates are lower than F-150 complaints. Of those 455 reports, 34.7% claimed that the rear wheels locked up when the transmission downshifted. There were 4 accident claims with no injuries. There are many instances where drivers report leaving their lane or the road because of this issue.In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 783 unique reports related to the alleged problem. There were 6 accident claims with 3 injuries. Ford also submitted 1206 warranty claims related to transmission downshifting failures. The failure can occur at any time, but typically at higher speed, and include symptoms such as sudden transmission downshifting, loss of speedometer, erratic shifting of transmission, and transmission stuck in one gear. The failures typically occur without warning and may result in the rear wheels momentarily locking up. The driver often had to fully stop the vehicle and restart it to get the vehicle to shift properly.On February 2nd, 2019 Ford notified ODI that it would conduct a safety recall (19V-075) to remedy transmission downshifting failures on all 2011-2013 F-150 vehicles. Ford will also offer extended warranties to 2011-2013 Expedition and Navigator vehicles with the same issue. Per Ford, some vehicles may experience an intermittent loss of Transmission Output Speed Sensor (OSS) signal to the Powertrain Control Module (PCM), potentially resulting in a temporary unintended downshift into first gear. Ford will reprogram the PCM with software that will prevent an unintended downshift into first gear and illuminate the Malfunction Indicator Light in the event of an intermittent OSS signal loss.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.
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