2004 Chevrolet Suburban

WE WERE DRIVING SOUTHBOUND ON US HWY 131 JUST NORTH OF KALAMAZOO, MI. OUR WILDERNESS AT P255/70R16 SHREDDED AND ALMOST CAUSED US TO ROLL OVER. THE DAMAGE DONE TO THE VEHICLE WAS APPROXIMATELY $2400 PLUS $197 FOR TWO TIRES. WE BOUGHT SUBURBAN FROM A FORD DEALER IN WI IN DECEMBER 2011. THE TIRES WERE ON THE VEHICLE. WE FOUND OUT THAT THEY WERE RECALLED AND ALSO WERE 14 YEARS OLD. WE WENT TO THE FORD DEALER TO SEE ABOUT BEING REIMBURSED FOR THE TWO TIRES THAT THEY KNOWINGLY PUT ON THE SUBURBAN. THEY ACKNOWLEDGED THAT THEY PUT THE TIRES ON BUT CLAIMED IT WASN'T THEIR FAULT AND THEY DIDN'T HAVE TO KNOW ALL THE TIRES THAT HAVE BEEN RECALLED. WE THEN FILED A COMPLAINT WITH FIRESTONE. NINE MONTHS AFTER WE FILED THE COMPLAINT, SENT THE EVIDENCE, ALL PAPERWORK, THE TIRE WITH SHREDDED PIECES, AND COST OF REPAIRS, WE RECEIVED A NOTE THAT FIRESTONE WAS NOT LIABLE, THAT THE TIRE WAS 14 YEARS OLD, AND THAT THEY WOULD ONLY PAY FOR ONE TIRE. THEY SAID THAT THE TIRE WAS NOT PROPERLY INFLATED. WE TOOK THE AIR OUT WHEN IT WAS SENT BECAUSE UPS WOULDN'T TAKE IT WITH AIR IN IT. WE CURRENTLY HAVE THE SECOND TIRE. IT HAS EXCELLENT TREAD. THERE IS NO WAY OF KNOWING FROM LOOKING AT IT THAT IT IS A HAZARD. SHOULDN'T A TIRE COMPANY THAT RECALLED TIRES HAVE TO REPLACE THEM EVEN IF THEY ARE OLD? WE HAVE PICTURES TO SHOW THAT THE TIRE WENT COMPLETELY BALD AND NEVER WENT FLAT. *TR

I HAD A FLAT TIRE ON A 2004 CHEVY SUBURBAN. AFTER ABOUT 1 HOUR OF TRYING, I WAS NOT ABLE TO RELEASE THE SPARE TIRE HOIST ON THE VEHICLE. SINCE I COULD NOT ACCESS THE SPARE TIRE, I HAD TO CALL FOR A TOW TRUCK. THE TOW TRUCK DRIVER ALSO COULD NOT GET THE SPARE TIRE TO RELEASE FROM THE VEHICLE. THE VEHICLE HAD TO BE TOWED TO THE DEALER. THE DEALER HAD TO REPLACE THE "BAD" HOIST. THIS WAS THE FIRST TIME I TRIED TO USE THE SPARE HOIST SINCE THE VEHICLE WAS PURCHASED. THE DEALER SAID THAT THIS IS A COMMON FAILURE AND THE TOW TRUCK DRIVER AGREED. THE DEALER ALSO SAID IT WAS MY FAULT FOR ABUSING THE HOIST (DRIVING ON DIRT ROADS) AND NOT PROPERLY SERVICING THE HOIST. NO WHERE IN THE OWNER'S MANUAL DOES IT TALK ABOUT SPARE TIRE HOIST MAINTENANCE. THE TOTAL COST FOR A FLAT TIRE WAS OVER $400 AND 7 HOURS OF MY TIME. *JB

INCIDENTS REGARDING BRIDGESTONE P265/70R17 DUELLER H/T TIRES 113S M&S. TIRES HAVE PREMATURE WEAR AND TEAR WHERE MY VEHICLE ONLY HAS 11,000 MILES. HAD AN ALIGNMENT DONE AND THE MECHANIC STATES ALIGNMENT FINE AFTER HAVING TO SPEND $80 BUT FEELS THIS PARTICULAR VEHICLE HAS ISSUES WITH THE BRIDGESTONE TIRES AND SHOULD BE RECALLED OR COVERED BY WARRANTY. *NM

I PURCHASE A NEW CHEVROLET SUBURBAN IN JUNE 2004 FROM PRIORITY CHEVROLET IN CHESAPEAKE VIRGINIA. AT ABOUT 4000 MILES I NOTICED THE INSIDE EDGES (ABOUT 1 INCH WIDE) ON THE FRONT TIRES WERE WEARING MORE THAN THE REST OF THE TIRE SURFACE, I CALLED THE SERVICE DEPARTMENT OF THE DEALERSHIP AND THEY TOLD THAT WHILE THEY ARE AWARE OF THE PROBLEM WITH UNEVEN TIRE WEAR ON SUBURBANS THAT IT IS NOT A WARRANTY COVERED ITEM. I TOOK THE VEHICLE TO FIRESTONE AND THEY TOLD ME THE CAMBERS NEEDED TO BE ADJUSTED. THE TIRES ON THE FRONT CONTINUE TO WEAR FASTER ON THE INSIDE EDGES THAN THE REST OF THE TIRE SURFACE. I AM VERY DILIGENT ABOUT SERVICE OF MY 3 AUTOMOBILES. IF THIS IS A PERSISTENT PROBLEM WITH SUBURBANS AS IT WAS STATED TO ME, MY CONCERN IS THAT THE UNEVEN TIRE WEAR IS AN ACCIDENT WAITING TO HAPPEN. THESE POTENTIAL TIRE FAILURES NEED TO BE BROUGHT TO THE ATTENTION OF GENERAL MOTORS. EVEN IF AN ACCIDENT DOES NOT OCCUR THESE TIRES ARE NOT CHEAP. ONCE THE INSIDE WEAR BECOMES BAD ENOUGH THE TIRES WILL NOT PAS INSPECTION THUS CREATING A COST TO THE VEHICLE OWNER AT A PREMATURE TIME. I FEEL THIS IS A DANGEROUS SITUATION WHICH NEEDS TO BE BROUGHT TO THE ATTENTION OF GM. *JB