2004 Chevrolet Suburban

1ST COMPLAINT: AFTER PASSING A VEHICLE ON A HIGHWAY (THIS REQUIRED THE SUBURBAN TO GO INTO THE PASSING GEAR), THE SUBURBAN'S ELECTRICAL SYSTEM AND ENGINE AUTOMATICALLY SHUT DOWN RIGHT ON THE HIGHWAY. I WAS FORCED TO IMMEDIATELY PULL OVER IN ORDER TO AVOID BE HIT BY PASSING VEHICLE. AFTER WAITING APPROXIMATELY 5 MINUTES, THE SUBURBAN STARTED UP AGAIN. WE STARTED DRIVING AGAIN BUT AGAIN ONCE I TRIED TO ACCELERATE OR PASS ANOTHER VEHICLE THE SUBURBAN WOULD SHUT DOWN AGAIN. AUTO MECHANIC HAS NOT BEEN ABLE TO IDENTIFY WHAT CAUSES THE VEHICLE TO DO THIS. VERY FRUSTRATING AND DANGEROUS IF THIS HAPPENS ON A BUSY HIGHWAY OR FREEWAY. 2ND COMPLAINT: CLUSTER PANEL WENT HAYWIRE. SPEEDOMETER STOPPED WORKING, OIL GAUGE NOT READING PROPERLY ETC. EVENTUALLY, THE ENTIRE CLUSTER PANEL SHUT DOWN. HAD TO REPLACE IT AT A COST OF ABOUT $500. 3RD COMPLAINT: DRIVERS SEAT FUNCTIONS AND HEATING MECHANISIM MALFUNCTIONED. THE DRIVERS HEATED SEAT STOPPED WORKING AND THE SEAT CONTROLS MALFUNCTIONED. THE SOME OF THE DRIVERS SEAT CONTROLS STOPPED WORKING OR ARE REVERSED. EXAMPLE; WHEN YOU PUSH THE LEVER TO MOVE THE SEAT FORWARD IT GOES BACKWARD AND VIS VERSA. THE DRIVERS SIDE HEATED SEAT STOPPED WORKING AND IT WILL CANCEL OUT THE PASSENGERS SIDE HEATED SEAT. EXAMPLE; IF THE PASSENGER SIDE HEATED SEAT IS SELECTED, IT WORKS BUT ONCE YOU SELECT THE DRIVERS SIDE HEATED SEAT IT WILL CANCEL OUT THE PASSENGER SIDE AND THE DRIVERS SIDE STILL DOESN'T WORK. AUTO MECHANIC CLAIMED THE DRIVERS SIDE HEATED SEAT ELEMENT WAS BAD. HAD IT REPLACED AT A COST OF $300 BUT STILL DID NOT SOLVE THE PROBLEM. THE ORIGINAL HEATED SEAT ELEMENT WAS NOT BAD EITHER. *TR

I WAS DRIVING ON THE HIGHWAY AT 60MPH WITH MY DAUGHTER, WHEN THE SECOND ROW SEAT (60/40) OF MY 2004 SURBURBAN BECAME UNLATCHED AND THE SEAT FLEW FORWARD. AFTER SEVERAL ATTEMPTS I WAS ABLE TO PUSH THE SEAT BACK TO IT'S LOCKED POSITION. LUCKILY MY DAUGHTER WAS WEARING HER SEATBELT OTHERWISE, SHE WOULD'VE INJURED HERSELF FACE FIRST ON REAR OF THE PASSENGER SEAT. I CONTACTED CHEVROLET, AND WAS NOTIFIED ALTHOUGH THIS IS A SAFETY ISSUE, THIS REPAIR ISN'T COVERED UNDER WARRANTY. *TR

I OWN A 2004 CHEVROLET SUBURBAN WHICH I PURCHASED NEW. THE MODEL I HAVE, A Z71 HAS POWER SEATS WHICH HAVE A MEMORY OPTION. ONE OF THE FUNCTIONS OF THE SEAT IS CALLED "EASY EXIT" WHICH HAS THE SEAT TRAVEL ALL THE WAY BACK TO HELP MAKE IT EASIER TO EXIT/ENTER THE VEHICLE WHEN THE IGNITION KEY IS REMOVED. THE SEAT SEEMS TO HAVE A PROGRAMMING ISSUE (ACCORDING TO MY DEALER) IN WHICH THE SEAT ACTS INCONSISTENT AND CREATES A SIGNIFICANT DRIVING HAZARD. FOR EXAMPLE: THE SEAT ONCE OR TWICE PER WEEK WILL MOVE ALL THE WAY FORWARD AND UP ON IT'S TRACK, NOT RESPONDING TO INPUTS ON THE SIDE OF THE SEAT, DOING IT BY ITSELF. IT WOULDN'T BE THAT BAD IF IT DID IT AT JUST KEY EXIT/ENTRY, BUT IT DOES IT WHILE THE VEHICLE IS IN MOTION. THIS REGULARLY OCCURS AND I FEEL THAT IT IS A SAFETY HAZARD. I COMPLAINED TO MY LOCAL CHEVROLET DEALER, WHO SAID THERE IS A "TECHNICAL SERVICE BULLETIN" ABOUT IT BUT CHEVROLET DOES NOT HAVE A FIX, OTHER THAN TO SWAP OUT THE SEAT MEMORY COMPUTER, WHICH HAS BEEN DONE. THE SEAT STILL ACTS BY ITSELF. SINCE I AM 6'2", MOVING ME ALL THE WAY FORWARD AND UP IS NOT ONLY UNCOMFORTABLE, BUT MAKES IT HAZARDOUS TO DRIVE SINCE I HAVE TO WAIT FOR THE SEAT TO REACH IT'S POSITION BEFORE I CAN START TO MOVE IT BACK. THIS HAPPENS WEEKLY. I FEEL THAT IT IS IRRESPONSIBLE TO HAVE A MOVING SEAT WHILE THE VEHICLE IS IN MOTION, GIVEN THAT IT COMPROMISES THE DRIVING POSITION AND QUITE POSSIBLY COULD CAUSE AN ACCIDENT. IT DOESN'T SEEM THAT CHEVROLET IS INTERESTED IN FIXING THE "PROGRAMMING ISSUE" THE MODULE HAS SINCE I'VE HAD THIS PROBLEM FOR WELL OVER A YEAR. WHEN THE SEAT DOES THIS MOVEMENT, IT ALWAYS GOES TO THE SAME SPOT, ALL THE WAY FORWARD, ALL THE WAP UP. THIS PRESSES MY LEGS AND LOWER ABDOMEN AGAINST THE WHEEL, MAKING IT DIFFICULT TO TURN. IT ALSO PRESSES MY LEGS BACKWARD (AT THE KNEE) WHICH MAKES BREAKING NEARLY IMPOSSIBLE. CLEARLY A FIX SHOULD BE MADE. ACCORDING TO THE DEALERSHIP, THEY HAVE "A LOT" OF THESE COMPLAINTS. *JB

IN MY CHEVROLET SUBURBAN VIN [XXX] THE MIDDLE ROW SEAT ON THE PASSENGER SIDE WHICH SLIDES FORWARD TO ALLOW ACCESS TO THE THIRD ROW SEAT HAS A POORLY DESIGNED LATCH THAT HAS COME LOOSE ON SEVERAL OCCASIONS WHILE THE VEHICLE IS BRAKING AND DOESN'T SPORADICALLY DOES NOT LATCH. MY WIFE AND I HAVE HAD THE VEHICLE SERVICED ON 11/02/2004, 11/26/2004 AND 1/21/2005 AND CAN PROVIDE SERVICE RECORDS IF DESIRED. THE VEHICLE WAS ALSO TAKEN IN ON 02/25/20005,HOWEVER THE SEAT LATCHED PROPERLY AT THE DEALER AND NO INVOICE WAS ISSUED. EACH SERVICE WE WERE INFORMED THAT THE LATCH HAS BEEN SLIGHLTY BENT FROM PERSONS (OUR CHILDREN IN THIS CASE) ACCESSING THE THIRD ROW SEAT. WE HAVE BEEN TOLD THAT A PIN BENDS AND THAT THE ONLY FIX IS TO PERIODICALLY BEND THE PIN BACK. THIS WE FIND TO BE UNACCEPTABLE AS ONE IS NEVER SURE WHEN THE PIN IS BENT "ENOUGH" TO ALLOW THE SEAT TO COME UNLATCHED AND THUS ROLL FORWARD WHEN THE CAR BRAKES. THE SEAT ROLLED FORWARD ON SEVERAL OCCASIONS WHILE OCCUPIED BY BOTH CHILDREN AND MY WIFES GRANDMOTHER. AS ONE CANNOT DEPEND ON THE SEAT TO STAY LATCHED WE NO LONGER FEEL THE SEAT IS SAFE TO USE (UNCONTOLLED ROLL FORWARD DURING AN ACCIDENT COULD BE VERY HAZARDOUS) AND NO LONGER ALLOW ANYONE TO SIT IN THAT LOCATION. WE HAVE BEEN TOLD BY THE KEN DIXON CHEVROLT (DEALER THAT HAS SERVICED THE VEHICLE) THAT "LATCH DESIGN IS THE PROBLEM,LATCH BENDS IF CONTACT IS MADE WITH IT" (QUOTE FROM SREVICE HISTORY IN DEALERS COMPUTER). WE ARE CURRENTLY PERSUING THE MARYLAND LEMON LAW, HOWEVER WOULD PREFER TO HAVE THE SITUATION FIXED. WE ARE GETTING THE RUN AROUND FROM GM AND WERE INFOMED BY GM THAT THIS PARTICULAR SEAT DESIGN HAS BEEN DISCONTINUED.*AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)