NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
524 reports85,600 miles · Apr 23, 2013
Power Train
I HAD JUST STARTED DRIVING TO WORK AROUND 8:00 AM. GOT ABOUT 3 MILES DOWN THE ROAD AND HAD GOT STOPPED AT A TRAFFIC LIGHT. WHEN THE LIGHT TURNED GREEN AND I WENT TO ACCELERATE I FELT A HARD JERK FROM THE VEHICLE AS THE RPM'S WENT UP AND THE VEHICLE WENT NOWHERE. AFTER READING REVIEWS AND ISSUES WITH THESE VEHICLES IT LOOKS LIKE …
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I HAD JUST STARTED DRIVING TO WORK AROUND 8:00 AM. GOT ABOUT 3 MILES DOWN THE ROAD AND HAD GOT STOPPED AT A TRAFFIC LIGHT. WHEN THE LIGHT TURNED GREEN AND I WENT TO ACCELERATE I FELT A HARD JERK FROM THE VEHICLE AS THE RPM'S WENT UP AND THE VEHICLE WENT NOWHERE. AFTER READING REVIEWS AND ISSUES WITH THESE VEHICLES IT LOOKS LIKE THE TRANSMISSION IS STARTING TO GO. THERE NEEDS TO BE A RECALL CONSIDERING THE FACT THAT GM KNOWS OF THE ISSUE TSB# 07-07-30-012C. *TR
NHTSA ODI #10509329
171,000 miles · Mar 26, 2013
Fuel/propulsion SystemVehicle Speed Control
I WAS DRIVING THROUGH A INTERSECTION AND MY CAR STALLED AND A PERSON COMING FROM OPPOSITE DIRECTION RAN THE LIGHT AND I WAS UNABLE TO MOVE BECAUSE MY CALL STALLED AND THEN A FEW SECTION IT PULLED OFF.THIS IS VERY DANGEROUS AND I KNOW YOU GUYS SEE ALL THESE COMPLAINTS. I DON'T UNDERSTAND WHY YOU GUYS ARE IGNORING THIS ISSUE ARE J…
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I WAS DRIVING THROUGH A INTERSECTION AND MY CAR STALLED AND A PERSON COMING FROM OPPOSITE DIRECTION RAN THE LIGHT AND I WAS UNABLE TO MOVE BECAUSE MY CALL STALLED AND THEN A FEW SECTION IT PULLED OFF.THIS IS VERY DANGEROUS AND I KNOW YOU GUYS SEE ALL THESE COMPLAINTS. I DON'T UNDERSTAND WHY YOU GUYS ARE IGNORING THIS ISSUE ARE JUST WAITING FOR A PRETTY BAD ACCIDENT TO OCCUR I HOPE NOT BECAUSE WE HAVE ENOUGH PROBLEMS THROUGH OUT THIS WORLD NO MONEY, CHILDREN AND ELDERLY GETTING MURDERED, AND THE FACT THE WE TRY TO DO BETTER TO GET BETTER ITS BEEN COMING HARDER BUT, I KNOW GOD HAS A PLAN TO HEAL THIS WORLD. SO, I WOULD LIKE TO BE REIMBURSE CAUSE I FAILED THE EMISSION TEST AND WOULD LIKE TO BE COMPENSATE FOR THAT AS WELL ALSO TO GET THAT REMOVED OFF MY EMISSION FILE THAT I FAILED OUT OF ALL THE CARS NEVER FAILED A TEST BEFORE AND I DON'T WANT THAT ON MY RECORD. THANK *TR
NHTSA ODI #10504544
Mileage unknown · Mar 23, 2013
Electrical SystemVehicle Speed Control
WELL FOR A MONTH I BEEN GETING POWER REDUCE INGINE ON THE DASH BOURD I GOT MY HUSBAND TO CHECK IT OUT AND HE CANT BELIVE WHAT HE SAW DID SOME RESEACH ON LINE AND LOOK LIKE THIS IS A COMMAND PROBLEM SO HE BOUGHT THE THROTTLE BODY AND NO LUCK SO THEN BOUGHT THE PEDAL POSSION SENSOR HOPE GM CAN REIMBURSE ALL THE PEOPLE THAT HAVE TH…
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WELL FOR A MONTH I BEEN GETING POWER REDUCE INGINE ON THE DASH BOURD I GOT MY HUSBAND TO CHECK IT OUT AND HE CANT BELIVE WHAT HE SAW DID SOME RESEACH ON LINE AND LOOK LIKE THIS IS A COMMAND PROBLEM SO HE BOUGHT THE THROTTLE BODY AND NO LUCK SO THEN BOUGHT THE PEDAL POSSION SENSOR HOPE GM CAN REIMBURSE ALL THE PEOPLE THAT HAVE THIS PROBLEM.I SPENT ALREADY CLOSE TO $500.00 AND AM STILL WORKING ON THE CAR PLEASE HELP...IT NOT COOL THAT GM IS IGNORING THE SITUATION IT LOOK LOOK THERE AWARE OF IT.... *TR
NHTSA ODI #10504249
120,000 miles · Mar 18, 2013
Electrical SystemFuel/propulsion SystemVehicle Speed Control
WHILE DRIVING THE REDUCED ENGINE POWER LIGHT CAME ON WHILE DRIVING ON EXPRESSWAY. SINCE THEN IT COMES ON MORE FREQUENT. CAUSING CAR TO ACCELERATE VERY SLOW, AND IN SOME CASES STALLING. NEARLY CAUSING AN ACCIDENT. VEHICLE IS NOT SAFE. SEVERAL SERVICE BULLETINS BUT ONLY 1 RECALL. I WILL NEVER BUY A GM PRODUCT AGAIN. I HAVE …
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WHILE DRIVING THE REDUCED ENGINE POWER LIGHT CAME ON WHILE DRIVING ON EXPRESSWAY. SINCE THEN IT COMES ON MORE FREQUENT. CAUSING CAR TO ACCELERATE VERY SLOW, AND IN SOME CASES STALLING. NEARLY CAUSING AN ACCIDENT. VEHICLE IS NOT SAFE. SEVERAL SERVICE BULLETINS BUT ONLY 1 RECALL. I WILL NEVER BUY A GM PRODUCT AGAIN. I HAVE OWNED SEVERAL GM VEHICLES. *TR
NHTSA ODI #10503524
111,400 miles · Mar 15, 2013
Power Train
WHEN STEPPING ON THE GAS HARD FROM A STOP IT TAKES TIME FOR SOMETHING TO CATCH THEN IT JERKS AND GOES, WHEN SPEEDING UP WHEN DRIVING, IT JERKS REAL HARD WHEN IT SHIFTS. BAD TRANSMISSION. LEAKS OIL, HEADLIGHTS COME ON IN THE MIDDLE OF THE NIGHT, DRAINS THE BATTERY. THIS CAR IS A P.O.S. *TR
NHTSA ODI #10503142
125,000 miles · Mar 14, 2013
Structure
THE REAR DOORS WILL NOT FROM EITHER THE OUTSIDE OR THE INSIDE REGARDLESS OF ALL ACTIONS TO OPEN THEM. REAR PASSENGERS HAVE TO EXIT THE VEHICLE BY CLIMBING OVER THE FRONT SEATS TO EXIT FROM THE FRONT DOORS. *TR
NHTSA ODI #10502745
101,000 miles · Mar 8, 2013
Electrical System
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE COMPUTER WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIM…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE COMPUTER WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
NHTSA ODI #10502130
130,000 miles · Mar 6, 2013
Seat Belts
DURING NORMAL USE THE DRIVER'S SEAT BELT BUCKLE WILL NOT ENTER INTO THE LATCH SO THE SEAT BELT CANNOT BE FASTENED. THIS IS NOT YET REPAIRED. THE DEALER STATES THIS IS NOT A NO CHARGE REPAIR OF THIS CRITICAL SAFETY ITEM (DEALER ESTIMATED $180 TO $200 TO REPLACE). IS THIS IN ACCORDANCE WITH NHTSA RULES AND REQUIREMENTS FOR SEAT…
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DURING NORMAL USE THE DRIVER'S SEAT BELT BUCKLE WILL NOT ENTER INTO THE LATCH SO THE SEAT BELT CANNOT BE FASTENED. THIS IS NOT YET REPAIRED. THE DEALER STATES THIS IS NOT A NO CHARGE REPAIR OF THIS CRITICAL SAFETY ITEM (DEALER ESTIMATED $180 TO $200 TO REPLACE). IS THIS IN ACCORDANCE WITH NHTSA RULES AND REQUIREMENTS FOR SEAT BELTS? *TR
NHTSA ODI #10501835
125,000 miles · Feb 10, 2013
Power Train
SEEMS LIKE A CHEMICAL SMELL LIKE EXHAUST IS COMING INTO THE CAR. MAKES YOU COUGH. YOU CANT SEE ANY SMOKE . WONDERING IF THE EXHAUST SYSTEM HAS TOO MUCH BACK PRESSURE CAUSING EXTRA EXHAUST TO COME IN THE FRESH AIR INTAKE. THE SAME EFFECT ON A RENTAL 2012 IMPALA WHICH HAS THE SAME DESIGN, THAT CAR HAD ONLY 16,000 MILES. SEEMS WO…
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SEEMS LIKE A CHEMICAL SMELL LIKE EXHAUST IS COMING INTO THE CAR. MAKES YOU COUGH. YOU CANT SEE ANY SMOKE . WONDERING IF THE EXHAUST SYSTEM HAS TOO MUCH BACK PRESSURE CAUSING EXTRA EXHAUST TO COME IN THE FRESH AIR INTAKE. THE SAME EFFECT ON A RENTAL 2012 IMPALA WHICH HAS THE SAME DESIGN, THAT CAR HAD ONLY 16,000 MILES. SEEMS WORSE WHEN THE OUTSIDE AIR IS ON, NOT SO MUCH WHEN THE RECIRCULATION IS ON. *TR
NHTSA ODI #10497615
Mileage unknown · Jan 26, 2013
Steering
I DID NOT HAVE A ACCIDENT HAD THE RECALL FIXED BY GWANTNEY CHEV., IN JACKSONVILLE, ARKANSAS IN JUNE 2011 AND DECEMBER 2012 THE VEHICLE IS HAVING THE SAME PROBLEM POWER STEERING COOLING LINE. MESSED UP. *TR
NHTSA ODI #10494798
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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