2008 Volvo XC70

TL* THE CONTACT OWNS A 2008 VOLVO XC70. WHILE DRIVING UNKNOWN SPEEDS, THE "SRS URGENT NEEDS SERVICE" INDICATOR ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (PORTLAND VOLVO CARS, LOCATED AT 9 US ROUTE 1, SCARBOROUGH, ME 04074) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 114,000.

TL* THE CONTACT OWNS A 2008 VOLVO XC70. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE, A PROGRAMMING UPDATE WAS MADE TO THE AIR BAG SYSTEM. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER TWO MORE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. *TR

SUBMITTING COMPLAINT BASED ON 2008 VOLVO XC70 RECALL #184/SRS SOFTWARE UPGRADE 2008 XC70. VOLVO CORP & LOCAL VOLVO DEALERSHIPS ARE UNABLE TO CONFIRM THE SPECIFIC VIN, MILEAGE, DATE COMPLETED, & PLACE OF SERVICING OF RECALL #184 ON MY VOLVO; SPECIFIC VIN COMPLETION DETAILS OF RECALL ARE NECESSARY FOR INSURANCE COVERAGE TO DRIVE VEHICLE PER MY INSURANCE COMPANY. WAS TOLD TO NOT DRIVE VEHICLE ON 01/28/12 & 01/30/12 BY INSURANCE COMPANY UNTIL SPECIFIC DETAILS ARE PROVIDED & SUBMITTED IN WRITING FROM US TO INSURANCE COMPANY AS NOTED ABOVE TO MY VEHICLE. SRS AIRBAG WARNING LIGHTS APPEAR UPON STARTING CAR AT RANDOM TIMES, TURN OFF, OR APPEAR FOR NO REASON AT ALL; WAS TOLD PROBLEM WAS DUE TO DISCONNECTING & CLEANING BATTERY ON 01/03/12, SPECIFICALLY NHTSA/ODI SAFETY COMPLAINT ID #10442559. DEALER RAN $130.00 DIAGNOSTIC CHECK FOR CODES (TO BE REIMBURSED UPON COMPLETING REPAIR FROM DEALERSHIP AS NOTED ON DEALERSHIP INVOICE OF ESTIMATED REPAIRS FROM 01/03/12) ON 01/05/12 & CODES DETERMINED IT WAS RELATED TO UNHOOKING BATTERY CABLES TO CLEAN AS PER COMPLAINT #10442559. PAID FOR REPAIRS ON 01/05/12, WAS REFUSED BY DEALERSHIP $130.00 DIAGNOSTIC CHECK FEE REIMBURSEMENT, EVEN THOUGH IT'S DOCUMENTED ON ESTIMATE INVOICE THAT DIAGNOSTIC FEE WOULD BE REIMBURSED FROM 01/03/12. DEALER STATED SRS AIRBAGS LIGHTS WOULD NOT APPEAR AGAIN AS OF 01/05/12. AS OF 01/27/12 THE LAST TIME VEHICLE WAS DRIVEN PER INSURANCE COMPANY TO NOT DRIVE, SRS AIRBAG CODES APPEAR RANDOMLY & INTERMITTENTLY. VOLVO CORP & LOCAL VOLVO DEALERSHIPS ARE REFUSING TO DO RECALL #184 AS THEY SAY IT HAS "BEEN COMPLETED" ALTHOUGH THERE ARE NO SPECIFICS TO VIN# RELATIONSHIP, MILEAGE, DATE COMPLETE, & PLACE COMPLETED; ALL OTHER RECALLS & WARRANTY REPAIRS ON ALL DOCUMENTS (WITH EXCEPTION TO RECALL #184) HAVE SPECIFIC VIN NUMBER, MILEAGE, DATE COMPLETE, & PLACE COMPLETED DOCUMENTED. THIS COMPLAINT IS SIMILAR TO ODI ID #10211353. *KB

WE BOUGHT OUR VOLVO ON OCT. 22, 2007, AND THE DAY THAT WE BOUGHT IT, THE AIRBAG LIGHT WENT ON. WE HAD TRAVELED TO VERMONT FROM MASSACHUSETTS WHERE WE BOUGHT THE CAR. WE CALLED OUR SALES REP FROM WHOM WE BOUGHT THE CAR TO SEE IF WE COULD STILL DRIVE THE CAR SAFELY. HE SAID WE NEEDED TO BRING IT IN TO HAVE IT CHECKED OUT. WHEN WE RETURNED TO MASSACHUSETTS FROM VERMONT, WE BROUGHT IT TO THE DEALER, STUTZ VOLVO, SALEM, MASSACHUSETTS, ON NOVEMBER 7. THEY SUPPOSEDLY THEN FIXED THE PROBLEM, WITH THE MECHANIC ACKNOWLEDGING THAT THERE WAS A RECALL ON THE SRS SYSTEM, RECALL NO. 184. HOWEVER, THE AIRBAG ALERT LIGHT CAME BACK ON AGAIN ON DECEMBER 8. WE CALLED THE SERVICE TECHNICIAN AGAIN, ASKING IF IT WAS SAFE TO DRIVE THE CAR. HE SAID HE COULDN'T SAY UNTIL HE CHECKED THE CAR OUT AGAIN. UPSET THAT OUR BRAND NEW CAR WAS STILL APPARENTLY DEFECTIVE AND POSSIBLY DANGEROUS TO DRIVE, WE CALLED OUR SALES REP. HE SAID THAT HE DID NOT KNOW ABOUT THE RECALL, AND HE TOLD US THAT WE WOULD HAVE TO BRING THE CAR BACK IN. *TR