TL* THE CONTACT OWNS A 2004 TRAVEL SUPREME MOTOR HOME. THE CONTACT STATED THAT HE WAS NOTIFIED THAT THE BOLTS FOR THE SUSPENSION WERE WEARING PREMATURELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT ALL FOUR BOLT JOINTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VE…
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TL* THE CONTACT OWNS A 2004 TRAVEL SUPREME MOTOR HOME. THE CONTACT STATED THAT HE WAS NOTIFIED THAT THE BOLTS FOR THE SUSPENSION WERE WEARING PREMATURELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT ALL FOUR BOLT JOINTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 40,000.
NHTSA ODI #10583527
39,800 miles · Jul 12, 2011
Suspension
AT LESS THAN 40,000 MILES, THE RUBBER BOOTS ON MY FRONT SUSPENSION BALL JOINTS FAILED. THIS ALLOWED DIRT AND WATER INTO THE SEALED AREA WHICH CAUSED THE BALL JOINTS TO FAIL. I HAD TO HAVE THEM REPLACED AT 47,000 MILES. WHILE I WAS AT THE SPARTAN FACTORY HAVING THE WORK DONE, I TALKED TO 3 OTHER PEOPLE WITH THE EXACT SAME PROB…
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AT LESS THAN 40,000 MILES, THE RUBBER BOOTS ON MY FRONT SUSPENSION BALL JOINTS FAILED. THIS ALLOWED DIRT AND WATER INTO THE SEALED AREA WHICH CAUSED THE BALL JOINTS TO FAIL. I HAD TO HAVE THEM REPLACED AT 47,000 MILES. WHILE I WAS AT THE SPARTAN FACTORY HAVING THE WORK DONE, I TALKED TO 3 OTHER PEOPLE WITH THE EXACT SAME PROBLEM. ONE OF THESE PEOPLE ONLY HAD 20,000 MILES ON THEIR COACH. IT IS OBVIOUS THERE IS A PROBLEM WITH THESE BALL JOINT UNITS, THEY ARE DEFECTIVE. *TT
NHTSA ODI #10411990
48,420 miles · Oct 15, 2010
SteeringSuspension
ALL OF THE4 EA FRONT SUSPENSION/STEERING BALL JOINTS ON MY MOTORHOME WITH A 2003 SPARTAN CHASSIS NUMBER [XXX] HAVE BOOTS THAT ARE CRACKED AND FAILED PER THE MECHANIC AT BRIDGEWAY CUMMINS IN GRAND RAPIDS, MI. I AM TOLD THAT THIS IS A SAFETY ISSUE, AND THAT THE BALL JOINTS MUST BE REPLACED. SPARTAN APPARENTLY HAD A REPLACEMENT P…
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ALL OF THE4 EA FRONT SUSPENSION/STEERING BALL JOINTS ON MY MOTORHOME WITH A 2003 SPARTAN CHASSIS NUMBER [XXX] HAVE BOOTS THAT ARE CRACKED AND FAILED PER THE MECHANIC AT BRIDGEWAY CUMMINS IN GRAND RAPIDS, MI. I AM TOLD THAT THIS IS A SAFETY ISSUE, AND THAT THE BALL JOINTS MUST BE REPLACED. SPARTAN APPARENTLY HAD A REPLACEMENT PROGRAM IF THE OWNER COMPLAINED WITHIN 50K MILES AND 5 YEARS, BUT OWNERS HAVE NOT BEEN NOTIFIED THAT THE BALL JOINTS ARE FAILING EARLY. I AM TOLD THAT THE MANUFACTURER HAS CHANGED THE MATERIAL IN THE BOOT OF THE REPLACEMENT PARTS. THE OEM BALL JOINTS ARE PERMANENTLY LUBRICATED SO THE OWNER HAS NO CONTROL OVER THE TIME/RATE OF FAILURE. IT IS THE RESPONSIBILITY OF THE DESIGNER AND THE MANUFACTURER TO ENSURE THE SAFETY OF THE CONSUMER. WHEN THE STEERING OF THE MOTORHOME FAILS, IT IS A MAJOR SAFETY ISSUE. THESE SPARTAN CHASSIS SHOULD BE RECALLED AND THE BALL JOINTS REPLACED WITH AN IMPROVED PRODUCT WITH A REASONABLE EXPECTED LIFE SPAN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ON CERTAIN MOTOR HOMES EQUIPPED WITH VEHICLE SYSTEMS' AQUA-HOT AND HYDRO-HOT WATER HEATERS, WHICH USES WEBASTO BURNER TUBES, THE BURNER TUBES DO NOT MEET SPECIFICATIONS AND COULD FAIL PREMATURELY.
Consequence & remedy
Consequence: SHOULD THE BURNER TUBE FAIL, THE COOLANT HEATER COULD OVERHEAT, POSSIBLY RESULTING IN A FIRE.
Remedy: VEHICLE SYSTEMS IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. OWNERS MAY CONTACT VEHICLE SYSTEMS AT 1-800-685-4298 OR TRAVEL SUPREME AT 574-862-4484.
ON CERTAIN MODELS 36DS03, 38DS02, 38DS03, 38DS04, 40DS01, 40DS03, 40DS04, AND 45DS01 MOTORHOMES BUILT ON SPARTAN CHASSIS, THE ANGLE OF THE HOSES FROM THE HYDRAULIC PUMP COULD CONTACT THE POSITIVE STUD ON THE STARTER.
Consequence & remedy
Consequence: THIS COULD RESULT IN CLOSE CONTACT WITH THE STARTER AND CAUSE IGNITION OF HYDRAULIC FLUID WHICH COULD RESULT IN INJURY AND/OR PROPERTY DAMAGE.
Remedy: SPARTAN IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. DEALERS WILL REPLACE ON VEHICLES WITH CUMMINS ISL ENGINES AND 39MT DELCO STARTERS AT LEAST ONE OF THE 45 DEGREE FITTINGS WITH A 90 DEGREE FITTING AND ALSO REPLACE THE HOSE ASSEMBLY. ON ISL AND ISC ENGINES WITH 42MT DELCO STARTER, DEALERS WILL CHANGE ONE FITTING AT THE REAR OF THE HYDRAULIC PUMP AND RE-ROUTE A HOSE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SPARTAN AT 1-517-543-6400 OR TRAVEL SUPREME AT (574) 862-4484.
ON CERTAIN MOTORHOMES EQUIPPED WITH TUTHILL INDEPENDENT FRONT SUSPENSIONS, THE DEFECT IS INSUFFICIENT TIGHTENING TORQUE OF THE STEERING KNUCKLE CARRIER BOLT THAT MAY RESULT IN SEPARATION OF THE STEERING KNUCKLE FROM ONE OF THE CONTROL.
Consequence & remedy
Consequence: SHOULD THE STEERING KNUCKLE CARRIER SEPARATE FROM THE CONTROL ARM, THE OPERATOR COULD LOOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH.
Remedy: TUTHILL WILL NOTIFY ITS CUSTOMERS AND PROVIDE A RETROFIT KIT P/N K704627 FREE OF CHARGE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT TUTHILL TRANSPORT TECHNOLOGIES AT 800-225-7824 (EXT. #390) OR SPARTAN AT 517-543-6400 OR TRAVEL SUPREME AT 574-862-4484.
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