2019 Toyota Highlander

I own a 2019 Highlander at just barely over 55,000 miles. I began hearing a humming noise while accelerating and brought it into Toyota. They told me that bearings are worn in the transmission and I need a new transmission replacement, which will cost $11,569.21. I am shocked Toyota has not issued a recall and corrected this well-known issue. I am disappointed in Toyota, being a loyal customer over the years, if they can't guarantee quality or assist in the issue they know about, I will not trust Toyota again.

I am writing to you as a deeply loyal Toyota customer who is facing a distressing and financially significant situation with my 2019 Toyota Highlander. Our family has been committed Toyota owners for several decades. Over the years, we have owned a Toyota Corolla, Camry, and multiple Highlanders — and we currently drive two Toyota vehicles. We have consistently chosen Toyota over other brands because of the trust we place in your engineering, reliability, and the value Toyota stands behind. We even replaced all of our Honda vehicles with Toyotas because of that trust. We purchased our 2019 Toyota Highlander during the COVID-19 pandemic, paying above market value because we believed in the Toyota brand and its long-standing reputation for durability. We have never regretted that decision — until now. At approximately 95,000 miles, our Highlander began exhibiting a high-pitched humming noise and gear slippage. We brought the vehicle to our Toyota dealership, who diagnosed the issue as a complete transmission failure. The repair estimate provided was $17,000. We were also informed that this repair would not be covered under any existing warranty. We are not only shocked by the severity and cost of this failure on a well-maintained, 7-year-old vehicle — we are also deeply concerned by what we discovered in our research. There appear to be hundreds of complaints from other Toyota Highlander owners reporting the exact same transmission issue, across the same model years, suggesting this may be a widespread and systemic defect rather than an isolated incident. Given this context, we respectfully ask Toyota to consider the following: 1. A goodwill warranty exception or partial/full coverage of the transmission repair cost, in recognition of our long-standing loyalty and the apparent prevalence of this issue across multiple vehicles. 2. An acknowledgment of the reported pattern of transmission failures in the 2019 Highlander, and whether Toyota is investigating or plan

The contact owns a 2019 Toyota Highlander. The contact stated that while attempting to start the vehicle, there was an abnormal grinding sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The independent mechanic replaced the transmission fluid; however, the failure reoccurred. The vehicle was towed back to the independent mechanic, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed that parts were on back order. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 128,669.

At 138,000 miles my 2019 Toyota Highlander's transmission failed. I noticed a whining sound when I pushed on the accelerator, so I scheduled a service appointment to have it looked at. The day I brought it into the mechanic it began stalling at stop signs. I was driving my children to school when the vehicle began stalling, fortunately I was able to get it looked at that day. My local mechanic diagnosed it as a failed transmission having to do with something inside the transmission. I called Toyota and they said in order to qualify for support through their service program I needed to have the vehicle diagnosed by at a Toyota dealership. I had the vehicle towed to the dealership, where they too confirmed the transmission had failed due to something inside the transmission, which they diagnosed with a telescope. They quoted me $12K for a new transmission! I had routine maintenance performed throughout the life of the vehicle, primarily at the Toyota Service Center. Just 20 months prior to this happening I had the suggested transmission services completed at the dealership. The only services I had completed outside of the dealership over the last 20 months were regular oil changes and tires. The transmission in my 2019 Highlander is the same failed transmission as the ones in the 2017-2018, which Toyota issued a bulletin on, the same transmission Toyota has received numerous complaints about. The same transmission with hundreds of other customer's have filed incident reports on. The transmission they knew was problematic yet continued to put into new vehicles. I've been a loyal Toyota customer, this is my 5th Toyota. I can't believe that there is nothing Toyota is willing to do to support their customers. I thought Toyota prides itself on being a trusted brand with loyal customers, because they make vehicles that last and take care of them when they don't. I was wrong.

My Wife drove to work yesterday with no issues. After her shift she stops at the local gas station by her job, she puts the car in park but the car continues to roll forward( as if it was in neutral). Applies the brake and puts the E-brake on(car is now stationary). Puts in some gas, turn car back on, puts in drive and the car is makes a grinding like noise. We get the car towed home, jack it up, drain the fluid. The color of the fluid was darkish but still had a reddish tone to it, very slight sparkle look to it..didn’t see or feel any metal shavings to it.. highly confused on what failed for the transmission to be like that. Haven’t gotten it to the shop yet but a lot of research is showing something internal. No leaks, maintenance has always been serviced on time.

Transmission. Taken to dealership immediately. Notified that the transmission was going to have to be replaced. Notified there were no transmissions available or re-manufactured transmissions available, that our warranty was up 3 months prior to this date and we would have to spend in the range of $8500-$12,200 to get it fixed when a transmission was available. Warranty company did decide to cover some of the cost, but we were out of pocket almost $4000. This problem did not gradually appear, it was instant on the date the incident occurred. Filed a complaint with Toyota, they will not take responsibility and reimburse us any money. This should not be a problem with a Toyota with this many miles on it and they should take responsibility.